Re: outgoing and incoming call not working

deni82 · ‎08-11-2024

Dear Cisco Team

help me in the following outgoing and incoming calls not working for the config,

the following installed device spesification:

cisco ISR4431/K9
Virtual CUCM 12.5.1.12900-115

Thanks before

Roger Kallberg · ‎08-12-2024

Without providing any details about your configuration and/or output from the appropriate debugs for a call attempt we cannot provide you any specific advice. Start by describing what your dial peers are intended to be used for and how you intend to dial to reach the PSTN, your number structure for DN in CM, then collect the output from debug ccsip message, debug voip ccapi inout and debug voip translation.

deni82 · ‎08-12-2024

oh i'm sorry forget, intended to can't call reach to PSTN and mobile phone. following output from debug needed. thanks a lot for your help.

Roger Kallberg · ‎08-13-2024

Please collect the output when all the suggested debugs runs simultaneously. Collect one set of logs for an outbound call and another for an inbound.

Also please provide the information that was asked for. We don’t have insight into your specific setup, so you need to provide some information about the expected call path for us to be able to provide you with advice. Just saying that calls aren’t working isn’t enough. You need to provide information who did the call, ie calling number and to what number the call was made, ie called number.

Roger Kallberg · ‎08-13-2024

Based out of the shared information in ccsip message debug it looks like you're doing a call to 147.

Received:
INVITE sip:147@172.21.39.33:5060 SIP/2.0
Via: SIP/2.0/TCP 10.50.33.101:5060;branch=z9hG4bK12743a60899237

Is that really a valid number on PSTN?

About your configuration. If the below information is accurate I would suggest that you do these changes to your configuration so that you use information in the VIA header to match your inbound dial peers as that’s a better method than using called number.

CM 10.50.33.101
PSTN 10.30.6.161

no voice class uri 10 sip
!
voice class uri CUCM sip
host ipv4:10.50.33.101
!
dial-peer voice 1000 voip
no incoming called-number .%
incoming uri via CUCM

no voice class uri 200 sip
!
voice class uri PSTN sip
host ipv4:10.30.6.161
!
dial-peer voice 3000 voip
no incoming called-number 03532804…
incoming uri via PSTN

For more information on how call routing works in IOS please see this document. Explain Cisco IOS and IOS XE Call Routing

deni82 · ‎08-13-2024

Hi Roger,

that right 147 is call center service number a Telecomunication provider company in our country. after do change configuration like your suggest, still not work, the following im sent attach config.

thanks before

im sorry roger i cant attch this file, cause error

=============== this back-up capture debug after change do tes call 147 =============

731-IBI9301#debug ccsip messages
SIP Call messages tracing is enabled
731-IBI9301#debug voi
731-IBI9301#debug voip ccs
731-IBI9301#debug voip ccapi
731-IBI9301#debug voip ccapi inout
voip ccapi inout debugging is on
731-IBI9301#debug voip tran
731-IBI9301#debug voip translation
VoIP Translation Rule debugging is enabled
731-IBI9301#ter mon
731-IBI9301#
2161909: Aug 14 01:57:32.580: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:172.21.39.33:5060 SIP/2.0
Via: SIP/2.0/TCP 10.50.33.101:5060;branch=z9hG4bK127d694f51ffb4
From: <sip:10.50.33.101>;tag=1187578435
To: <sip:172.21.39.33>
Date: Wed, 14 Aug 2024 01:57:32 GMT
Call-ID: 9041d380-1f0177e3-1221f6-6521320a@10.50.33.101
User-Agent: Cisco-CUCM12.5
CSeq: 101 OPTIONS
Contact: <sip:10.50.33.101:5060;transport=tcp>
Max-Forwards: 0
Content-Length: 0

2161910: Aug 14 01:57:32.582: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.50.33.101:5060;branch=z9hG4bK127d694f51ffb4
From: <sip:10.50.33.101>;tag=1187578435
To: <sip:172.21.39.33>;tag=DFD134CE-A41
Date: Wed, 14 Aug 2024 01:57:32 GMT
Call-ID: 9041d380-1f0177e3-1221f6-6521320a@10.50.33.101
Server: Cisco-SIPGateway/IOS-16.12.4
CSeq: 101 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIF Y, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 373

v=0
o=CiscoSystemsSIP-GW-UserAgent 3132 9305 IN IP4 172.21.39.33
s=SIP Call
c=IN IP4 172.21.39.33
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 172.21.39.33
m=image 0 udptl t38
c=IN IP4 172.21.39.33
a=T38FaxVersion:0
a=T38MaxBitRate:9600
a=T38FaxRateManagement:transferredTCF
a=T38FaxMaxBuffer:200
a=T38FaxMaxDatagram:320
a=T38FaxUdpEC:t38UDPRedundancy

2161911: Aug 14 01:57:38.922: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:147@172.21.39.33:5060 SIP/2.0
Via: SIP/2.0/TCP 10.50.33.101:5060;branch=z9hG4bK127d6b41087e81
From: "Deni Taufik - 4213" <sip:4213@10.50.33.101>;tag=129078707~97ba74f0-0c4f-4 cb4-b49d-cf2354698eba-32427857
To: <sip:147@172.21.39.33>
Date: Wed, 14 Aug 2024 01:57:38 GMT
Call-ID: 93d55a80-1f0177e3-1221f7-6521320a@10.50.33.101
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM12.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Call-Info: <sip:10.50.33.101:5060>;method="NOTIFY;Event=telephone-event;Duration =500"
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=DESKTOP
Session-ID: 4778b64f00105000a000a4b43931dc5d;remote=0000000000000000000000000000 0000
Cisco-Guid: 2480233088-0000065536-0000000621-1696674314
Session-Expires: 1800
P-Asserted-Identity: "Deni Taufik - 4213" <sip:4213@10.50.33.101>
Remote-Party-ID: "Deni Taufik - 4213" <sip:4213@10.50.33.101>;party=calling;scre en=yes;privacy=off
Contact: <sip:4213@10.50.33.101:5060;transport=tcp>;+u.sip!devicename.ccm.cisco. com="SEPA4B43931DC5D"
Max-Forwards: 69
Content-Length: 0

2161912: Aug 14 01:57:38.924: //-1/93D55A800000/CCAPI/cc_api_display_ie_subfield s:
cc_api_call_setup_ind_common:
cisco-username=4213
----- ccCallInfo IE subfields -----
cisco-ani=4213
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=147
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFFFFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

2161913: Aug 14 01:57:38.925: //-1/93D55A800000/CCAPI/cc_api_call_setup_ind_comm on:
Interface=0x7F9E3E95BB80, Call Info(
Calling Number=4213,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=147(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=T RUE,
Incoming Dial-peer=1000, Progress Indication=NULL(0), Calling IE Present=TRUE ,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALS E), Call Id=647223
2161914: Aug 14 01:57:38.925: //-1/93D55A800000/CCAPI/ccCheckClipClir:
In: Calling Number=4213(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pre sentation=Allowed)
2161915: Aug 14 01:57:38.925: //-1/93D55A800000/CCAPI/ccCheckClipClir:
Out: Calling Number=4213(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pr esentation=Allowed)
2161916: Aug 14 01:57:38.925: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

2161917: Aug 14 01:57:38.925: :cc_get_feature_vsa malloc success
2161918: Aug 14 01:57:38.925: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

2161919: Aug 14 01:57:38.925: cc_get_feature_vsa count is 1
2161920: Aug 14 01:57:38.925: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

2161921: Aug 14 01:57:38.925: :FEATURE_VSA attributes are: feature_name:0,featur e_time:140317810862412,feature_id:468
2161922: Aug 14 01:57:38.925: //647223/93D55A800000/CCAPI/cc_api_call_setup_ind_ common:
Set Up Event Sent;
Call Info(Calling Number=4213(TON=Unknown, NPI=Unknown, Screening=User, Passe d, Presentation=Allowed),
Called Number=147(TON=Unknown, NPI=Unknown))
2161923: Aug 14 01:57:38.926: //-1/93D55A800000/RXRULE/regxrule_stack_pop_RegXru leNumInfo: stack=0x7F9E4D933020; count=1
2161924: Aug 14 01:57:38.926: //-1/93D55A800000/RXRULE/regxrule_stack_pop_callin fo_internal: numinfo=0x7F9E3AEBACF8
2161925: Aug 14 01:57:38.926: //647223/93D55A800000/CCAPI/cc_process_call_setup_ ind:
Event=0x7F9E4947BCC0
2161926: Aug 14 01:57:38.926: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
Try with the demoted called number 147
2161927: Aug 14 01:57:38.928: //647223/93D55A800000/CCAPI/ccCallSetContext:
Context=0x7F9E4E384620
2161928: Aug 14 01:57:38.928: //647223/93D55A800000/CCAPI/cc_process_call_setup_ ind:
>>>>CCAPI handed cid 647223 with tag 1000 to app "_ManagedAppProcess_Default"
2161929: Aug 14 01:57:38.930: //647223/93D55A800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 10.50.33.101:5060;branch=z9hG4bK127d6b41087e81
From: "Deni Taufik - 4213" <sip:4213@10.50.33.101>;tag=129078707~97ba74f0-0c4f-4 cb4-b49d-cf2354698eba-32427857
To: <sip:147@172.21.39.33>
Date: Wed, 14 Aug 2024 01:57:38 GMT
Call-ID: 93d55a80-1f0177e3-1221f7-6521320a@10.50.33.101
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-16.12.4
Session-ID: 00000000000000000000000000000000;remote=4778b64f00105000a000a4b43931 dc5d
Content-Length: 0

2161930: Aug 14 01:57:38.930: //-1/93D55A800000/RXRULE/regxrule_stack_push_RegXr uleNumInfo_internal: stack=0x7F9E4D933020; count=1
2161931: Aug 14 01:57:38.930: //647223/93D55A800000/CCAPI/ccCallProceeding:
Progress Indication=NULL(0)
2161932: Aug 14 01:57:38.931: //-1/93D55A800000/RXRULE/regxrule_translate_exist_ internal: no rule for callback-number number
2161933: Aug 14 01:57:38.931: //-1/93D55A800000/RXRULE/regxrule_profile_translat e_internal: number=4213 type=unknown plan=unknown numbertype=calling
2161934: Aug 14 01:57:38.931: //-1/93D55A800000/RXRULE/regxrule_profile_match_in ternal: Matched with rule 1 in ruleset 2
2161935: Aug 14 01:57:38.931: //-1/93D55A800000/RXRULE/regxrule_profile_match_in ternal: Matched with rule 1 in ruleset 2
2161936: Aug 14 01:57:38.931: //-1/93D55A800000/RXRULE/sed_subst: Successful sub stitution; pattern=4213 matchPattern=4... replacePattern=03532804000 replaced pa ttern=03532804000
2161937: Aug 14 01:57:38.931: //-1/93D55A800000/RXRULE/regxrule_subst_num_type: Match Type = none, Replace Type = none Input Type = unknown
2161938: Aug 14 01:57:38.931: //-1/93D55A800000/RXRULE/regxrule_subst_num_plan: Match Plan = none, Replace Plan = none Input Plan = unknown
2161939: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_profile_translat e_internal: xlt_number=03532804000 xlt_type=unknown xlt_plan=unknown
2161940: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_profile_translat e_internal: number=147 type=unknown plan=unknown numbertype=called
2161941: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_get_RegXrule: In valid translation ruleset tag=0
2161942: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_profile_match_in ternal: Error: ruleset for called number not found
2161943: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_profile_translat e_internal: No match: number=147 type=unknown plan=unknown
2161944: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_profile_translat e_internal: number= type=unknown plan=unknown numbertype=redirect-target
2161945: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_get_RegXrule: In valid translation ruleset tag=0
2161946: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_profile_match_in ternal: Error: ruleset for redirect-target number not found
2161947: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_profile_translat e_internal: No match: number= type=unknown plan=unknown
2161948: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_profile_translat e_internal: number= type=unknown plan=unknown numbertype=redirect-called
2161949: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_get_RegXrule: In valid translation ruleset tag=0
2161950: Aug 14 01:57:38.932: //-1/93D55A800000/RXRULE/regxrule_profile_match_in ternal: Error: ruleset for redirect-called number not found
2161951: Aug 14 01:57:38.933: //-1/93D55A800000/RXRULE/regxrule_profile_translat e_internal: No match: number= type=unknown plan=unknown
2161952: Aug 14 01:57:38.933: //647223/93D55A800000/CCAPI/ccCallSetupRequest:
Destination=, Calling IE Present=TRUE, Mode=0,
Outgoing Dial-peer=2002, Params=0x7F9E4E38E810, Progress Indication=NULL(0)
2161953: Aug 14 01:57:38.933: //647223/93D55A800000/CCAPI/ccCheckClipClir:
In: Calling Number=03532804000(TON=Unknown, NPI=Unknown, Screening=User, Pass ed, Presentation=Allowed)
2161954: Aug 14 01:57:38.933: //647223/93D55A800000/CCAPI/ccCheckClipClir:
Out: Calling Number=03532804000(TON=Unknown, NPI=Unknown, Screening=User, Pas sed, Presentation=Allowed)
2161955: Aug 14 01:57:38.933: //647223/93D55A800000/CCAPI/ccCallSetupRequest:
Destination Pattern=[1-9]T, Called Number=147, Digit Strip=FALSE
2161956: Aug 14 01:57:38.933: //647223/93D55A800000/CCAPI/ccCallSetupRequest:
Calling Number=03532804000(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=147(TON=Unknown, NPI=Unknown),
Redirect Number=, Display Info=Deni Taufik - 4213
Account Number=4213, Final Destination Flag=TRUE,
Guid=93D55A80-0001-0000-0000-026D6521320A, Outgoing Dial-peer=2002
2161957: Aug 14 01:57:38.934: //647223/93D55A800000/CCAPI/cc_api_display_ie_subf ields:
ccCallSetupRequest:
cisco-username=4213
----- ccCallInfo IE subfields -----
cisco-ani=03532804000
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=147
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFFFFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

2161958: Aug 14 01:57:38.936: //647223/93D55A800000/CCAPI/ccIFCallSetupRequestPr ivate:
Interface=0x7F9E3E95BB80, Interface Type=3, Destination=, Mode=0x0,
Call Params(Calling Number=03532804000,(Calling Name=Deni Taufik - 4213)(TON= Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=147(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=20 02, Call Count On=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Appl ication Call Id=)
2161959: Aug 14 01:57:38.936: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

2161960: Aug 14 01:57:38.936: :cc_get_feature_vsa malloc success
2161961: Aug 14 01:57:38.936: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

2161962: Aug 14 01:57:38.936: cc_get_feature_vsa count is 2
2161963: Aug 14 01:57:38.936: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

2161964: Aug 14 01:57:38.936: :FEATURE_VSA attributes are: feature_name:0,featur e_time:140317810862188,feature_id:469
2161965: Aug 14 08:57:38: %CUBE-1-LICENSING: SIP-SIP call blocked due to CUBE Li censing Enforcement.
2161966: Aug 14 01:57:38.937: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2161967: Aug 14 01:57:38.937: :cc_free_feature_vsa freeing 7F9E4945A860
2161968: Aug 14 01:57:38.937: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2161969: Aug 14 01:57:38.937: vsacount in free is 1
2161970: Aug 14 08:57:38: %VOICE_IEC-3-GW: CCAPI: Internal Error (Resource busy) : IEC=1.1.181.1.25.114 on callID 647223 GUID=93D55A80000100000000026D6521320A
2161971: Aug 14 01:57:38.937: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:

2161972: Aug 14 01:57:38.937: : updating existing feature vsa
2161973: Aug 14 01:57:38.937: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:

2161974: Aug 14 01:57:38.937: feature call basic
2161975: Aug 14 01:57:38.938: //647223/93D55A800000/CCAPI/ccCallDisconnect:
Cause Value=44, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect C ause=0)
2161976: Aug 14 01:57:38.938: //647223/93D55A800000/CCAPI/ccCallDisconnect:
Cause Value=44, Call Entry(Responsed=TRUE, Cause Value=44)
2161977: Aug 14 01:57:38.940: //647223/93D55A800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/TCP 10.50.33.101:5060;branch=z9hG4bK127d6b41087e81
From: "Deni Taufik - 4213" <sip:4213@10.50.33.101>;tag=129078707~97ba74f0-0c4f-4 cb4-b49d-cf2354698eba-32427857
To: <sip:147@172.21.39.33>;tag=DFD14DA3-1D8D
Date: Wed, 14 Aug 2024 01:57:38 GMT
Call-ID: 93d55a80-1f0177e3-1221f7-6521320a@10.50.33.101
CSeq: 101 INVITE
Allow-Events: telephone-event
Warning: 399 172.21.39.33 Evaluation period has expired
Server: Cisco-SIPGateway/IOS-16.12.4
Reason: Q.850;cause=44
Session-ID: 4778b64f00105000a000a4b43931dc5d;remote=8649e89715795dfba07471ae51eb 2007
Content-Length: 0

2161978: Aug 14 01:57:38.942: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:147@172.21.39.33:5060 SIP/2.0
Via: SIP/2.0/TCP 10.50.33.101:5060;branch=z9hG4bK127d6b41087e81
From: "Deni Taufik - 4213" <sip:4213@10.50.33.101>;tag=129078707~97ba74f0-0c4f-4 cb4-b49d-cf2354698eba-32427857
To: <sip:147@172.21.39.33>;tag=DFD14DA3-1D8D
Date: Wed, 14 Aug 2024 01:57:38 GMT
Call-ID: 93d55a80-1f0177e3-1221f7-6521320a@10.50.33.101
User-Agent: Cisco-CUCM12.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Length: 0

2161979: Aug 14 01:57:38.942: //647223/93D55A800000/CCAPI/cc_api_call_disconnect _done:
Disposition=0, Interface=0x7F9E3E95BB80, Tag=0x0, Call Id=647223,
Call Entry(Disconnect Cause=44, Voice Class Cause Code=0, Retry Count=0)
2161980: Aug 14 01:57:38.943: //-1/93D55A800000/RXRULE/regxrule_stack_pop_RegXru leNumInfo: stack=0x7F9E4D933020; count=1
2161981: Aug 14 01:57:38.943: //-1/93D55A800000/RXRULE/regxrule_stack_pop_callin fo_internal: numinfo=0x7F9E3AEBF118
2161982: Aug 14 01:57:38.943: //647223/93D55A800000/CCAPI/cc_api_call_disconnect _done:
Call Disconnect Event Sent
2161983: Aug 14 01:57:38.943: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2161984: Aug 14 01:57:38.943: :cc_free_feature_vsa freeing 7F9E4945A940
2161985: Aug 14 01:57:38.943: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

2161986: Aug 14 01:57:38.943: vsacount in free is 0
731-IBI9301#

Roger Kallberg · ‎08-13-2024

Looks like your not licensed for voice services based on this error seen in the debug output.

Sent:
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/TCP 10.50.33.101:5060;branch=z9hG4bK127d6b41087e81
From: "Deni Taufik - 4213" <sip:4213@10.50.33.101>;tag=129078707~97ba74f0-0c4f-4 cb4-b49d-cf2354698eba-32427857
To: <sip:147@172.21.39.33>;tag=DFD14DA3-1D8D
Date: Wed, 14 Aug 2024 01:57:38 GMT
Call-ID: 93d55a80-1f0177e3-1221f7-6521320a@10.50.33.101
CSeq: 101 INVITE
Allow-Events: telephone-event
Warning: 399 172.21.39.33 Evaluation period has expired
Server: Cisco-SIPGateway/IOS-16.12.4
Reason: Q.850;cause=44
Session-ID: 4778b64f00105000a000a4b43931dc5d;remote=8649e89715795dfba07471ae51eb 2007
Content-Length: 0

deni82 · ‎08-14-2024

Hi Roger,

how to ensure is not license, cause before im doing registering to smart license. what are doing for voice license to be licensed

following license status my device

731-IBI9301#sh license status
Smart Licensing is ENABLED

Utility:
Status: DISABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: Smart
URL: https://smartreceiver.cisco.com/licservice/license

Registration:
Status: REGISTERED
Smart Account: PT PERTAMINA EP CEPU
Virtual Account: DEFAULT
Export-Controlled Functionality: ALLOWED
Initial Registration: SUCCEEDED on Aug 09 11:12:04 2024 GMT
Last Renewal Attempt: None
Next Renewal Attempt: Feb 05 11:12:03 2025 GMT
Registration Expires: Aug 09 11:07:01 2025 GMT

License Authorization:
Status: AUTHORIZED on Aug 09 11:13:14 2024 GMT
Last Communication Attempt: SUCCEEDED on Aug 09 11:13:14 2024 GMT
Next Communication Attempt: Sep 08 11:13:14 2024 GMT
Communication Deadline: Nov 07 11:08:13 2024 GMT

License Conversion:
Automatic Conversion Enabled: False
Status: Not started

Export Authorization Key:
Features Authorized:
<none>

731-IBI9301#sh licen
731-IBI9301#sh license all
Smart Licensing Status
======================

Smart Licensing is ENABLED

Registration:
Status: REGISTERED
Smart Account: PT PERTAMINA EP CEPU
Virtual Account: DEFAULT
Export-Controlled Functionality: ALLOWED
Initial Registration: SUCCEEDED on Aug 09 11:12:04 2024 GMT
Last Renewal Attempt: None
Next Renewal Attempt: Feb 05 11:12:03 2025 GMT
Registration Expires: Aug 09 11:07:01 2025 GMT

License Authorization:
Status: AUTHORIZED on Aug 09 11:13:14 2024 GMT
Last Communication Attempt: SUCCEEDED on Aug 09 11:13:14 2024 GMT
Next Communication Attempt: Sep 08 11:13:13 2024 GMT
Communication Deadline: Nov 07 11:08:12 2024 GMT

License Conversion:
Automatic Conversion Enabled: False
Status: Not started

Export Authorization Key:
Features Authorized:
<none>

Utility:
Status: DISABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: Smart
URL: https://smartreceiver.cisco.com/licservice/license

License Usage
==============

ISR_4400_UnifiedCommunication (ISR_4400_UnifiedCommunication):
Description: Unified Communications License for Cisco ISR 4400 Series
Count: 1
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED

CUBE v12 Trunk Standard Session (CUBE_T_STD):
Description: Cisco Unified Border Element (CUBE) Trunk Standard Session
License
Count: 20
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED

Product Information
===================
UDI: PID:ISR4431/K9,SN:FOC24027BPE

Agent Version
=============
Smart Agent for Licensing: 4.8.10_rel/63

Reservation Info
================
License reservation: DISABLED

Roger Kallberg · ‎08-14-2024

By the look your router seems to be licensed via Smart Licensing. I would recommend you to upgrade your IOS version from 16.09.04 as it’s very old and full of defects. These days a commonly used version is 17.09.04a or newer within that release train.