IP Telephony and Phones

Purchased new Cisco 840 mobile phones to replace aging 7925 and 8821 models. When attempting to search my corporate directory on an registered and active 840 handset, the search hangs, eventually timing out with the following message server authentic...

We have activated the Recorder, Voicemail, and Call Analytics services on Imagicle. The Recorder and Voicemail services operate seamlessly; however, the Call Analytics service encounters progressive delays, reaching up to several days as the volume o...

From Cisco Unity version 12.5 I need to remove all UMS accounts, and instead send emails with voice mails updating the "Message Actions" setting on all users as follows: Change VoiceMail action from “Accept the Message” to “Accept and Relay the Mess...

Just need to know how to transfer a call when it rings on the main line and I need to transfer it to another staff member who has a cisco phone and they transfer number ranges from 1 to 6 for each different staff member. I don't want to enter in an a...

Hi,I have an RTP issue (no voice) between two 8841 phones connected to the same network located on a remote site, and when we checked, we found that the RTP flow goes to the call manager (version 12.5) even if its an internal call and no MTP option i...

Our customer has a Cisco 7821 with two lines configured: 1st line has dn 1000 and 2nd line has dn 2000. The latter (2000) is shared with other phones (2 Cisco 8821 + 1 Cisco 7962).The user of the Cisco 7821 complains that when the shared line 2000 is...

I am looking for an IP Phone 9800 with a camera, but unfortunately, this series doesn't include any phones with a camera. That means we have to go back to the 8865 if we need a KEM as well.

Hello CISCO Community, I just purchased the CISCO IP Conference Phone 8832 and wanted to use it in the following settings. Hosting a hybrid meeting in our conference room using MS team as the meeting tool to connect all stakeholders. I wanted to know...

Hi guys,I opened up a TAC case but so far but they are unsure which team to forward it to.Some of our call center agents are having issues after using the Hold and Transfer features. The call center agent will place a call on hold or transfer a call,...

We are trying to add an ATA 192 to our Office@Hand System so that we can have two intercom/speakers in our back warehouse to announce over.ChatGPT 3o says that I need to log into the webpage for my ATA 192 to setup. When I try to log in...I am gettin...

Running CUCM 12.5, have a 8865 phone that is setup to receive video calls from a TOA N-SP80VS1 Doorbell configured as a third party SIP device. When the doorbell calls the 8865 the video call initates right away. When the 8865 calls the Doorbell the ...

i!I am planning on using IP phones in an enviroment withour any server. Just two phones, which have a fixed Ip adress and are connected to one switch (later there will be radios in the line, but still no SIP server).I bought the 7821 because I read t...

Hello All,       I'am running into a very interesting issue here.  The client has a Rauland Telecenter Campus system.  We set up a SIP trunk to there controller for paging into classroom speakers.  I can successfully dial a speak from the Cisco 7942/...