Outgoing call from PSTN to CUCM is fail

[mohammad.syukri]

Hi All, 

i have a problem for incoming call from PSTN , But for outgoing call from cucm to PSNT is ok, the following description outgoing call :

make call 

5703886

(PSTN Number) 570366xxx to 101 (Cucm Direction Number)

PSTN (0813xxxx Mobile Phone) - cisco 2911 (FXO) - cucm (DN :101)

log from Router Gateway using FXO :

cc_api_call_setup_ind_common:
cisco-username=
----- ccCallInfo IE subfields -----
cisco-ani=
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=101
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=0
cisco-rdnsi=0
cisco-redirectreason=0 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

*Nov 21 21:15:53.500: //-1/928FE73781EF/CCAPI/cc_api_call_setup_ind_commo n:
Interface=0x3D383BA0, Call Info(
Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=No t Screened, Presentation=Allowed),
Called Number=101(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestin ationFlag=TRUE,
Incoming Dial-peer=999000, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=FALSE,
Source Trkgrp Route Label=1, Target Trkgrp Route Label=, CLID Transpar ent=FALSE), Call Id=-1
*Nov 21 21:15:53.500: //-1/928FE73781EF/CCAPI/ccCheckClipClir:
In: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Nov 21 21:15:53.500: //-1/928FE73781EF/CCAPI/ccCheckClipClir:
Out: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Nov 21 21:15:53.500: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov 21 21:15:53.504: :cc_get_feature_vsa malloc success
*Nov 21 21:15:53.504: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov 21 21:15:53.504: cc_get_feature_vsa count is 1
*Nov 21 21:15:53.504: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov 21 21:15:53.504: :FEATURE_VSA attributes are: feature_name:0,feature _time:553804848,feature_id:221
*Nov 21 21:15:53.504: //221/928FE73781EF/CCAPI/cc_api_call_setup_ind_comm on:
Set Up Event Sent;
Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Scre ened, Presentation=Allowed),
Called Number=101(TON=Unknown, NPI=Unknown))
*Nov 21 21:15:53.504: //221/928FE73781EF/CCAPI/cc_process_call_setup_ind:
Event=0x227C1F68
*Nov 21 21:15:53.504: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
Try with the demoted called number 101
*Nov 21 21:15:53.504: //221/928FE73781EF/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 221 with tag 999000 to app "MGCPAPP"
*Nov 21 21:15:53.504: //221/928FE73781EF/CCAPI/ccCallSetContext:
Context=0x21D8D820
*Nov 21 21:15:53.504: //221/928FE73781EF/CCAPI/ccCallSetupAck:
Call Id=221
*Nov 21 21:15:53.504: //221/928FE73781EF/CCAPI/cc_api_set_transfer_info:
Transfer Number=, Transfer Reason=0x0
*Nov 21 21:15:53.504: //221/928FE73781EF/CCAPI/ccCallConnect:
Progress Indication=NULL(0), Data Bitmask=0x0
*Nov 21 21:15:53.504: //221/928FE73781EF/CCAPI/ccCallConnect:
Call Entry(Connected=TRUE, Responsed=TRUE)
*Nov 21 21:15:53.508: //221/928FE73781EF/CCAPI/ccCallModify:
Nominator=0x1, Params=0x3D6C4590, Call Id=221
*Nov 21 21:15:53.508: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate :
Interface=0x2267E48C, Interface Type=9, Destination=0.0.0.0, Mode=0x9,
Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=0 , Call Count On=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag= 0, Application Call Id=)
*Nov 21 21:15:53.508: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov 21 21:15:53.508: :cc_get_feature_vsa malloc success
*Nov 21 21:15:53.508: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov 21 21:15:53.508: cc_get_feature_vsa count is 2
*Nov 21 21:15:53.508: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Nov 21 21:15:53.508: :FEATURE_VSA attributes are: feature_name:0,feature _time:553804624,feature_id:222
*Nov 21 21:15:53.508: //222/928FE73781EF/CCAPI/ccIFCallSetupRequestPrivat e:
SPI Call Setup Request Is Success; Interface Type=9, FlowMode=1
*Nov 21 21:15:53.508: //222/928FE73781EF/CCAPI/ccCallSetContext:
Context=0x21D8D2A0
*Nov 21 21:15:53.512: //221/928FE73781EF/CCAPI/cc_api_call_modify_done:
Result=0, Interface=0x3D383BA0, Call Id=221
*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/cc_api_call_connected:
Interface=0x2267E48C, Data Bitmask=0x0, Progress Indication=NULL(0),
Connection Handle=0
*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/cc_api_call_connected:
Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/ccConferenceCreate:
(confID=0xFFFFFFFF, callID1=0xDE, gcid=0-0-0-0, tag=0x0)
*Nov 21 21:15:53.512: //221/928FE73781EF/CCAPI/ccConferenceCreate:
(confID=0xFFFFFFFF, callID2=0xDD, gcid=928FE737-2B7511EB-81EFDDE9-C676 6E25, tag=0x0)
*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/ccConferenceCreate:
Conference Id=0xFFFFFFFF, Call Id1=222, Call Id2=221, Tag=0x0
*Nov 21 21:15:53.512: //222/xxxxxxxxxxxx/CCAPI/cc_api_ha_call_active_noti fy:

*Nov 21 21:15:53.512: call_info mainst_callID:0xDE, peer_callID:0xDD, con fID:0x6F, spi_type:6, media_flo_thru:1, media_passthru:1, num_streams:1, swmtpmsp_present:0

*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/cc_api_bridge_done:
Conference Id=0x6F, Source Interface=0x2267E48C, Source Call Id=222,
Destination Call Id=221, Disposition=0x0, Tag=0x0
*Nov 21 21:15:53.512: //221/928FE73781EF/CCAPI/cc_api_bridge_done:
Conference Id=0x6F, Source Interface=0x3D383BA0, Source Call Id=221,
Destination Call Id=222, Disposition=0x0, Tag=0xFFFFFFFF
*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/cc_generic_bridge_done:
Conference Id=0x6F, Source Interface=0x3D383BA0, Source Call Id=221,
Destination Call Id=222, Disposition=0x0, Tag=0xFFFFFFFF
*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/ccConferenceCreate:
Call Entry(Conference Id=0x6F, Destination Call Id=221)
*Nov 21 21:15:53.512: //221/928FE73781EF/CCAPI/ccConferenceCreate:
Call Entry(Conference Id=0x6F, Destination Call Id=222)
*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/ccConferenceCreate:

*Nov 21 21:15:53.512: confID:0x6F; callEntry1 callID1:0xDE, type:9; callE ntry2 callID2:0xDD, type:6

*Nov 21 21:15:53.512: //221/928FE73781EF/CCAPI/cc_api_caps_ind:
Destination Interface=0x2267E48C, Destination Call Id=222, Source Call Id=221,
Caps(Codec=0x1, Fax Rate=0x1, Fax Version:=0, Vad=0x1,
Modem=0x2, Codec Bytes=20, Signal Type=3)
*Nov 21 21:15:53.512: //221/928FE73781EF/CCAPI/cc_api_caps_ind:
Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
Playout Max=1000(ms), Fax Nom=300(ms))
*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/cc_api_caps_ind:
Destination Interface=0x3D383BA0, Destination Call Id=221, Source Call Id=222,
Caps(Codec=0x1, Fax Rate=0x1, Fax Version:=0, Vad=0x1,
Modem=0x2, Codec Bytes=160, Signal Type=2)
*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/cc_api_caps_ind:
Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
Playout Max=1000(ms), Fax Nom=300(ms))
*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/cc_api_caps_ack:
Destination Interface=0x3D383BA0, Destination Call Id=221, Source Call Id=222,
Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Fax Version:=0, Vad=OFF(0x1),
Modem=ON(0x2), Codec Bytes=160, Signal Type=2, Seq Num Start=4508)
*Nov 21 21:15:53.512: //221/928FE73781EF/CCAPI/cc_api_caps_ack:
Destination Interface=0x2267E48C, Destination Call Id=222, Source Call Id=221,
Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Fax Version:=0, Vad=OFF(0x1),
Modem=ON(0x2), Codec Bytes=160, Signal Type=2, Seq Num Start=4508)
*Nov 21 21:15:53.512: //222/928FE73781EF/CCAPI/cc_process_notify_bridge_d one:
Conference Id=0x6F, Call Id1=222, Call Id2=221
*Nov 21 21:15:53.512: //221/928FE73781EF/CCAPI/cc_api_voice_mode_event:
Call Id=221
*Nov 21 21:15:53.516: //221/928FE73781EF/CCAPI/cc_api_voice_mode_event:
Call Entry(Context=0x21D8D820)
*Nov 21 21:16:02.844: //221/928FE73781EF/CCAPI/ccGenerateToneInfo:
Stop Tone On Digit=FALSE, Tone=Fast Busy,
Tone Direction=Network, Params=0x0, Call Id=221
*Nov 21 21:16:23.544: //221/928FE73781EF/CCAPI/ccGenerateToneInfo:
Stop Tone On Digit=FALSE, Tone=Null,
Tone Direction=Network, Params=0x0, Call Id=221
*Nov 21 21:16:23.544: //222/928FE73781EF/CCAPI/ccGetCallStatistics:
Call Stats=0x22CD17F0, Call Id=222
*Nov 21 21:16:23.544: //222/928FE73781EF/CCAPI/ccConferenceDestroy:
Conference Id=0x6F, Tag=0x0
*Nov 21 21:16:23.544: //222/928FE73781EF/CCAPI/ccConferenceDestroy:

*Nov 21 21:16:23.544: confID:0x6F; callEntry1 callID1:0xDE, type:9; callE ntry2 callID2:0xDD, type:6

*Nov 21 21:16:23.544: //222/928FE73781EF/CCAPI/cc_api_bridge_drop_done:
Conference Id=0x6F, Source Interface=0x2267E48C, Source Call Id=222,
Destination Call Id=221, Disposition=0x0, Tag=0x0
*Nov 21 21:16:23.548: //221/928FE73781EF/CCAPI/cc_api_bridge_drop_done:
Conference Id=0x6F, Source Interface=0x3D383BA0, Source Call Id=221,
Destination Call Id=222, Disposition=0x0, Tag=0x0
*Nov 21 21:16:23.548: //222/928FE73781EF/CCAPI/cc_generic_bridge_done:
Conference Id=0x6F, Source Interface=0x3D383BA0, Source Call Id=221,
Destination Call Id=222, Disposition=0x0, Tag=0x0
*Nov 21 21:16:23.548: //221/928FE73781EF/CCAPI/ccCallDisconnect:
Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disco nnect Cause=0)
*Nov 21 21:16:23.548: //221/928FE73781EF/CCAPI/ccCallDisconnect:
Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
*Nov 21 21:16:23.548: //221/928FE73781EF/CCAPI/cc_api_get_transfer_info:
Transfer Number=NULL
*Nov 21 21:16:23.548: //222/928FE73781EF/CCAPI/ccCallDisconnect:
Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disco nnect Cause=0)
*Nov 21 21:16:23.548: //222/928FE73781EF/CCAPI/ccCallDisconnect:
Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
*Nov 21 21:16:23.548: //222/928FE73781EF/CCAPI/cc_api_call_disconnect_don e:
Disposition=0, Interface=0x2267E48C, Tag=0x0, Call Id=222,
Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count= 0)
*Nov 21 21:16:23.548: //222/928FE73781EF/CCAPI/cc_api_call_disconnect_don e:
Call Disconnect Event Sent
*Nov 21 21:16:23.548: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Nov 21 21:16:23.548: :cc_free_feature_vsa freeing 21026348
*Nov 21 21:16:23.548: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Nov 21 21:16:23.548: vsacount in free is 1
*Nov 21 21:16:23.576: //221/928FE73781EF/CCAPI/cc_api_call_disconnect_don e:
Disposition=0, Interface=0x3D383BA0, Tag=0x0, Call Id=221,
Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count= 0)
*Nov 21 21:16:23.576: //221/928FE73781EF/CCAPI/cc_api_call_disconnect_don e:
Call Disconnect Event Sent
*Nov 21 21:16:23.576: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Nov 21 21:16:23.576: :cc_free_feature_vsa freeing 21026428
*Nov 21 21:16:23.576: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Nov 21 21:16:23.576: vsacount in free is 0

i really appreciate for the solution for this case.

Thanks,

[Mohammed al Baqari]

Hi,

Share you config? Did you configure DID.? the logs are sharing cause code
16 (normal call clearing). Also, did you confirm that you are running FXO
signaling (loop start or ground start).


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[mohammad.syukri]

Hi Al Baqari,

i attach gateway configuration in cucm & gateway configuration in cisco router gateway.

thanks,