Outgoing calls not working but incoming calls working through CME.

[CCNPEnterprise]

Dear All, 

Please help we are able to receive incoming calls but outgoing calls not working through CME with 4 port FXO. 

Thanks

[Nithin Eluvathingal]

All 4 FXO lines are connected ?

All calls are not working ?

international Dial peer, remove [68]. its not expected by ISP.  your translation is for removing 9. make changes on translation to match the dial numbers.

[CCNPEnterprise]

All 4 FXO lines are connected ? Yes , I can receive incoming calls

All calls are not working ? That's right

international Dial peer remove [68]. its not expected by ISP.  your translation is for removing 9 and in the dial peer there is nothing to match 9 in the beginning.

your emergency Dial peer you use translation to remove 9 and your ISP is expecting 999. but it will send only 99.

which line should I change in the configuration ?

[Roger Kallberg]

Can you please post the output from debug voip ccapi inout for outbound calls?

Your translation rule for prefix 9 looks quite odd, never seen a & sign used on the replace side in a rule. What is your intent with this rule?

[CCNPEnterprise]

@Roger Kallberg @Nithin Eluvathingal  Many Thanks for your response, actually people are able to make outgoing phone calls but sometimes suddenly they are unable to make phone calls and they hear a busy tone while calling on landline and mobile numbers. 

[Nithin Eluvathingal]

As @Roger Kallberg mentioned, your translation is looking odd. and you can share debug voip ccapi with  us.

Please check the status of voice port after call disconnection. FXO disconnection issue is common in this region. we use custom cadence value for disconnect to work properly. check if the port goes ON hook after disconnection.

[CCNPEnterprise]

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@Nithin Eluvathingal wrote:

As @Roger Kallberg mentioned, your translation is looking odd. and you can share debug voip ccapi with  us.

Please check the status of voice port after call disconnection. FXO disconnection issue is common in this region. we use custom cadence value for disconnect to work properly. check if the port goes ON hook after disconnection.

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Please check the status of voice port after call disconnection. How do I do that do I need to run some show commands ?

we use custom cadence value for disconnect to work properly. check if the port goes ON hook after disconnection. How can I do this? what commands I need to run? Sorry I did not take proper training for VOIP . 

[Nithin Eluvathingal]

"show voice port summary" will show the status of the Voice port.

please check if the FXO port goes on hook after the disconnection.

[CCNPEnterprise]

Please find attached

[CCNPEnterprise]

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@Roger Kallberg wrote:

Can you please post the output from debug voip ccapi inout for outbound calls?

Your translation rule for prefix 9 looks quite odd, never seen a & sign used on the replace side in a rule. What is your intent with this rule?

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debug voip ccapi inout  does not have any output , since the phones can make outbound calls I believe I will not be able to see any output.

[Roger Kallberg]

Did you enable “terminal monitor” so that you get the output in your VTY session? Also make sure you don't have “no logging terminal” in your config as that will not let you see any output from debugs in the VTY session.

That debug should give you plenty output even if the call fails just because there are events between your phones to/from the gateway.

[CCNPEnterprise]

Please find the attachment for your kind consideration 

[CCNPEnterprise]

Please find the output for outgoing calls attached this message.

[Nithin Eluvathingal]

Even if calls working  the debug messages will be available. please refer @Roger Kallberg  reply.

[CCNPEnterprise]

I am still unable to make outbound phone calls. the debug output is attached.