Solved: Parked Call Delay

Brian Tissue · ‎08-23-2017

This is a new one for me. I've never had any issues with Call Park, but here it is.

CallManager Version: 11.5.1.12900-21

When a someone calls from the outside, the secretary is parking the call. When going to another phone, and dialing the parked call there is a 15 second delay before the call is connected. This is a rather large issue for them. I should note, that we are having this issue with parking internal calls as well as parking external calls and picking them up. This just started today.

There is no jitter, and no delay anywhere else. Everything else works great.

Jaime Valencia · ‎08-23-2017

Have you looked at your dial plan for overlapping?

HTH

java

if this helps, please rate

View solution in original post

Jaime Valencia · ‎08-23-2017

Have you looked at your dial plan for overlapping?

HTH

java

if this helps, please rate

Brian Tissue · ‎08-23-2017

@Jaime Valencia wrote:
Have you looked at your dial plan for overlapping?

Last night I had implemented 2000 as a conference now extension. The call park extension was 2XX change the call park to XX and the problem has ceased.

Brian Tissue · ‎03-07-2018

I know this is late, as you know what. But thanks, the DN overlap was the issue.