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Personal Directory doesn't appear on IP Phone

Hi,

my client using cucm 10.5

I have a problem on my client's ip phone.

His IP Phone can not show Personal Directory and only showing corporate directory.

how to activate personal directory on ip phone.

the last time he still can use it. but it's gone now.

he can access via web but can't access personal directory on ip phone. because it don't appear.

what should i do?

Pls help me :)

1 Reply 1

HARIS_HUSSAIN
Rising star
Rising star

Check if the HOST NAME of CUCM is resolvable from the Voice VLAN.

Also can user retrive the corporate directory and get missed/Placed called List ?

Try to factory reset the phone and test.

Thanks

Haris

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