08-02-2019 08:29 AM
Hello community!
I am new to my job and I get many phone calls a day. I would like to do the following:
1. Save certain phone numbers that call frequently and name them the way I want to. My main goal is to put something like:
If John calls, my screen should say VIP JOHN.
2. Do you know if I should consider dial out digits when saving incoming numbers?
I am in a corporate setting, meaning I think I dont have access to my local directory or I dont know the default user and password.
Can anyone help, please?
Thank you so much!
Solved! Go to Solution.
08-02-2019 11:49 AM
Reach out to your IT team and they can search Cisco's marketplace for options, or a quick search at CSC will also provide options.
On Q2, I meant question 2, how to enter the info, would depend on the 3rd party directory.
08-02-2019 08:41 AM
I will assume you are using CUCM as you don't mention this, if so, you need to buy a 3rd party directory to get number to name resolution, and depending on what you buy, it would also relate to Q2
08-02-2019 08:45 AM
08-02-2019 11:49 AM
Reach out to your IT team and they can search Cisco's marketplace for options, or a quick search at CSC will also provide options.
On Q2, I meant question 2, how to enter the info, would depend on the 3rd party directory.
08-02-2019 11:53 AM
Thank you again Jaime
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