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Phone 7841 registration issue

omarjajah
Level 1
Level 1

Hello,

 

I had a phone in remote branch connecting to CUCM through IPSec tunnel, The phone couldn't complete registration process

I checked communication between CUICM and phone and traffic is moving between both sides without any issue

I traced logs in RTTM and the phone appears to be registering then unregistering in milliseconds.

I inspect that connection is terminated from either sides but or some Firewall/IPS in between. But the weird thing that I tested the same phone with same edge router and internet connection in other site and worked perfectly.

 

Phone model: Cisco IP Phone 7841

Phone version: sip78xx.11-0-1-11.loads

 

CUCM:

Procuct Version: 11.0.1.20000-2 Unrestricted

Unified OS Version: 6.0.0.0-2.i386

 

 

 

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