Phone Firmware will not load

[jordanjones]

I cannot seem to get my 7941 to load the correct firmware even though I have specified the firmware with the load command and tftp-server flash:(load) command. It does not load the correct firmware, instead it loads term41.deafult.

I have attached a tftp debug for this issue. Please advise as to what the issue is.

[Dennis Mink]

looking at the log, you are correct it does load the default load. 

.Jan  9 21:09:26.717: TFTP: Looking for SEP0019E8E117A0.cnf.xml

.Jan  9 21:09:26.721: TFTP: Opened system:/its/vrf1/XMLDefault7941.cnf.xml, fd 0, size 1337 for process 77

.Jan  9 21:09:26.725: TFTP: Finished system:/its/vrf1/XMLDefault7941.cnf.xml, time 00:00:00 for process 77

.Jan  9 21:09:28.198: TFTP: Finished system:/its/vrf1/XMLDefault7941GE.cnf.xml, time 00:00:25 for process 239

.Jan  9 21:09:28.734: TFTP: Looking for English_United_States/mk-sccp.jar

.Jan  9 21:09:28.930: TFTP: Looking for United_States/g3-tones.xml

.Jan  9 21:09:29.390: %IPPHONE-6-REG_ALARM: 25: Name=SEP0019E8E117A0 Load= term41.default Last=Initialized

.Jan  9 21:09:29.414: %IPPHONE-6-REGISTER: ephone-52:SEP0019E8E117A0 IP:192.168.22.4 Socket:36 DeviceType:Phone has registered.

Can you check

/its/vrf1   if the device specific config is present at all?

=============================
Please remember to rate useful posts, by clicking on the stars below. 

=============================

[jordanjones]

I am sorry, I do not understand what you are asking.

If you are asking about just the general configuration of the phone (number, mac, model, etc) then yes, it is there.

[Manish Prasad]

Hi Jordan,

What Dennis means is to look at system diectory  (#dir system:its/vrf1/  ) for device specific config.

And also see in telephony service tftp binding , did you see this mapping ? tftp-server system:/its/vrf1/XMLDefault7941.cnf.xml alias SEP0019E8E117A0.cnf.xml

If not , then try doing "no create cnf-files" then "create cnf-files" under telephony service.

If that doesn't resolve this issue then please post your sh flash and sh telephony-service section.

Rate all the helpful post.

Thanks

Manish

[jordanjones]

Here is the only 7941 in dir system:its/vrf1/

system:its/vrf1/XMLDefault7941.cnf.xml

tftp-binding -

tftp-server system:/its/vrf1/XMLDefault7941.cnf.xml alias SEP0019E8E117A0.cnf.xml

Please let me know if you need any more information.

[Manish Prasad]

Hi Jordan,

Add file extension into load command.

load 7941 SCCP41.8-3-3S.loads

Also in tftp binding.

tftp-server flash:SCCP41.8-3-3S.loads

"•In   Cisco Unified CME 7.0(1) and later versions, you must use the    complete filename, including the file suffix, for phone firmware  versions   later than version 8-2-2 for all phone types."

And do "no create cnf-files" and then "create cnf-files" under telephony service.

Let me know if this resolve it.

Rate all the helpful post.

Thanks

Manish

[jordanjones]

I get this output when applying the load command.

CCME2851(config-telephony)#load 7941 SCCP41.8-3-3S.loads

LOAD COMMAND ERROR:cnf-file location system is not supported for creating automa

tic tftp bindings. Please use file location flash | slot0 | tftp OR create tftp

bindings manually

Updating CNF files

CNF files update complete for phonetype(7941)

I will let you know if it works.

[jordanjones]

No, it did not work.

[Manish Prasad]

Open the default xml file of 7941 and see its load version name is correct or not.

"more system:/its/vrf1/XMLDefault7941.cnf.xml "

And on debug logs there are request for 7941GE configuration file , do you have 7941GE version phone ?

Let me know.

Thanks

Manish

[jordanjones]

CCME2851#more system:/its/vrf1/XMLDefault7941.cnf.xml

{7941 Jan 09 2014 14:03:25}
0
false


M/D/YA
Central Standard/Daylight Time






2000

192.168.22.1






2

SCCP41.8-3-3S

English_United_States
en

United_States

United_States

0
http://192.168.22.2/voiceview/authentication/authenticate.do<
/authenticationURL>
http://192.168.22.1:80/localdirectory




http://192.168.22.1:80/CMEserverForPhone/serviceurl
0
96

We have a 7941G.

[Manish Prasad]

Xml file is not updated , can you please post your" tftp-server flash: "output and also debug tftp events for a single 7941 phone.

Thanks
Manish

[jordanjones]

Debug is attached to original post.

CCME2851#sh run | i tftp-s

CCME2851#sh run | i tftp-s

tftp-server flash:apps11.8-2-2ES1.sbn

tftp-server flash:apps41.8-2-2ES1.sbn

tftp-server flash:cnu11.8-2-2ES1.sbn

tftp-server flash:cnu41.8-2-2ES1.sbn

tftp-server flash:cvm11sccp.8-2-2ES1.sbn

tftp-server flash:cvm41sccp.8-2-2ES1.sbn

tftp-server flash:dsp11.8-2-2ES1.sbn

tftp-server flash:dsp41.8-2-2ES1.sbn

tftp-server flash:jar11sccp.8-2-2ES1.sbn

tftp-server flash:jar41sccp.8-2-2ES1.sbn

tftp-server flash:music-on-hold.au

tftp-server flash:P00308000400.bin

tftp-server flash:P00308000400.loads

tftp-server flash:P00308000400.sb2

tftp-server flash:P00308000400.sbn

tftp-server flash:SCCP11.8-2-2SR1S.loads

tftp-server flash:term06.default.loads

tftp-server flash:term11.default.loads

tftp-server flash:term41.default.loads

tftp-server flash:term61.default.loads

tftp-server flash:apps11.8-3-3ES2.sbn

tftp-server flash:cnu11.8-3-3ES2.sbn

tftp-server flash:cvm11sccp.8-3-3ES2.sbn

tftp-server flash:dsp11.8-3-3ES2.sbn

tftp-server flash:jar11sccp.8-3-3ES2.sbn

tftp-server flash:SCCP11.8-3-3SR2S.loads

tftp-server flash:S00105000300.sbn

tftp-server flash:Analog1.raw

tftp-server flash:Analog2.raw

tftp-server flash:AreYouThere.raw

tftp-server flash:AreYouThereF.raw

tftp-server flash:Bass.raw

tftp-server flash:CallBack.raw

tftp-server flash:Chime.raw

tftp-server flash:Classic1.raw

tftp-server flash:Classic2.raw

tftp-server flash:ClockShop.raw

tftp-server flash:DistinctiveRingList.xml

tftp-server flash:Drums1.raw

tftp-server flash:Drums2.raw

tftp-server flash:FilmScore.raw

tftp-server flash:HarpSynth.raw

tftp-server flash:Jamaica.raw

tftp-server flash:KotoEffect.raw

tftp-server flash:MusicBox.raw

tftp-server flash:Piano1.raw

tftp-server flash:Piano2.raw

tftp-server flash:Pop.raw

tftp-server flash:Pulse1.raw

tftp-server flash:Ring1.raw

tftp-server flash:Ring2.raw

tftp-server flash:Ring3.raw

tftp-server flash:Ring4.raw

tftp-server flash:Ring5.raw

tftp-server flash:Ring6.raw

tftp-server flash:Ring7.raw

tftp-server flash:RingList.xml

tftp-server flash:Sax1.raw

tftp-server flash:Sax2.raw

tftp-server flash:Vibe.raw

tftp-server flash:speeddial.xml

tftp-server flash:SCCP41.9-1-1SR1S.loads

tftp-server flash:SCCP41.8-3-3S.loads

CCME2851#

[Manish Prasad · Accepted solution]

Can you please attach new debug file for a single phone , previous one was for too many mac -address which kind of confusing which one is requesting and what tftp returns.

Sent from Cisco Technical Support iPhone App

[jordanjones]

.Jan 13 19:41:49.002: %ISDN-6-CONNECT: Interface Serial0/1/0:15 is now connected

to 19037585343 N/A

.Jan 13 19:41:54.922: %ENVMON-4-FAN_LOW_RPM: Fan 2 service recommended

.Jan 13 19:41:58.210: TFTP: Looking for CTLSEP0019E8E117A0.tlv

.Jan 13 19:41:58.326: TFTP: Looking for SEP0019E8E117A0.cnf.xml

.Jan 13 19:41:58.326: TFTP: Opened system:/its/vrf1/XMLDefault7941.cnf.xml, fd 0

, size 1337 for process 77

.Jan 13 19:41:58.330: TFTP: Finished system:/its/vrf1/XMLDefault7941.cnf.xml, ti

me 00:00:00 for process 77

.Jan 13 19:42:05.602: TFTP: Looking for SCCP41.8-3-3S.loads

.Jan 13 19:42:05.606: TFTP: Opened flash:SCCP41.8-3-3S.loads, fd 0, size 638 for

process 77

.Jan 13 19:42:05.610: TFTP: Finished flash:SCCP41.8-3-3S.loads, time 00:00:00 fo

r process 77

.Jan 13 19:42:05.854: TFTP: Looking for jar41sccp.8-3-2-27.sbn

.Jan 13 19:42:05.902: TFTP: Looking for cnu41.8-3-2-27.sbn

.Jan 13 19:42:12.554: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now connected

to 6000 N/A

.Jan 13 19:42:12.806: %ISDN-6-DISCONNECT: Interface Serial0/1/0:0  disconnected

from 2814513974 , call lasted 0 seconds

.Jan 13 19:42:24.926: %ENVMON-4-FAN_LOW_RPM: Fan 2 service recommended

.Jan 13 19:42:49.615: %ISDN-6-DISCONNECT: Interface Serial0/1/0:15  disconnected

from 19037585343 , call lasted 60 seconds

.Jan 13 19:42:54.927: %ENVMON-4-FAN_LOW_RPM: Fan 2 service recommended

.Jan 13 19:43:02.851: TFTP: Looking for CTLSEP0019E8E117A0.tlv

.Jan 13 19:43:03.575: TFTP: Looking for SEP0019E8E117A0.cnf.xml

.Jan 13 19:43:03.575: TFTP: Opened system:/its/vrf1/XMLDefault7941.cnf.xml, fd 0

, size 1337 for process 77

.Jan 13 19:43:03.583: TFTP: Finished system:/its/vrf1/XMLDefault7941.cnf.xml, ti

me 00:00:00 for process 77

.Jan 13 19:43:04.051: %ISDN-6-CONNECT: Interface Serial0/1/0:15 is now connected

to 13612122842 N/A

.Jan 13 19:43:11.519: TFTP: Looking for SCCP41.8-3-3S.loads

.Jan 13 19:43:11.523: TFTP: Opened flash:SCCP41.8-3-3S.loads, fd 0, size 638 for

process 77

.Jan 13 19:43:11.523: TFTP: Finished flash:SCCP41.8-3-3S.loads, time 00:00:00 fo

r process 77

.Jan 13 19:43:11.771: TFTP: Looking for jar41sccp.8-3-2-27.sbn

.Jan 13 19:43:11.823: TFTP: Looking for cnu41.8-3-2-27.sbn

.Jan 13 19:43:16.083: %ISDN-6-DISCONNECT: Interface Serial0/1/0:15  disconnected

from 13612122842 , call lasted 12 seconds

.Jan 13 19:43:24.931: %ENVMON-4-FAN_LOW_RPM: Fan 2 service recommended

.Jan 13 19:43:54.932: %ENVMON-4-FAN_LOW_RPM: Fan 2 service recommended

.Jan 13 19:44:08.536: TFTP: Looking for CTLSEP0019E8E117A0.tlv

.Jan 13 19:44:08.628: TFTP: Looking for SEP0019E8E117A0.cnf.xml

.Jan 13 19:44:08.632: TFTP: Opened system:/its/vrf1/XMLDefault7941.cnf.xml, fd 0

, size 1337 for process 77

.Jan 13 19:44:08.636: TFTP: Finished system:/its/vrf1/XMLDefault7941.cnf.xml, ti

me 00:00:00 for process 77

It is very hard to get just that one as this is on a production network.

0019E8E117A0 is the mac.

[Manish Prasad]

.Jan 13 19:43:11.523: TFTP: Opened flash:SCCP41.8-3-3S.loads, fd 0, size 638 for process 77
.Jan 13 19:43:11.523: TFTP: Finished flash:SCCP41.8-3-3S.loads, time 00:00:00 for process 77

Tftp is returning correct load , did you still see term41 load on your phone?

And a basic question did you put phone type under ephone?

Sent from Cisco Technical Support iPhone App