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Phone keypad sensitive issue (Cisco 7841)

fibinfaizal
Beginner
Beginner

Users have reported an intermittent issue that the keypad of the phone is very sensitive.

For example if I press 5 it will be "555".  The main challenge is the issue is intermittent and not reproducible. Any one faced similar issue? Any suggestion to troubleshoot it?

Phone model: Cisco 7841

Firmware load:  sip78xx.10-3-1-12

CUCM version: 10.5.2.10000-5

2 REPLIES 2

Chakshu Piplani
Cisco Employee
Cisco Employee

Hi,

Is this happening with only a single phone or all the 7841 phones?

Regards,

Chakshu

Two months back one user reported and now he is not experiencing this issue. Last week another user reported the same issue. This is intermittent and very rare. 

I am working on site and I am using 7841 phone, however I’ve never experienced this issue.

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