Users have reported an intermittent issue that the keypad of the phone is very sensitive.
For example if I press 5 it will be "555". The main challenge is the issue is intermittent and not reproducible. Any one faced similar issue? Any suggestion to troubleshoot it?
Phone model: Cisco 7841
Firmware load: sip78xx.10-3-1-12
CUCM version: 10.5.2.10000-5
Two months back one user reported and now he is not experiencing this issue. Last week another user reported the same issue. This is intermittent and very rare.
I am working on site and I am using 7841 phone, however I’ve never experienced this issue.