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4849
Views
0
Helpful
16
Replies

Phone not register

joel.palen
Level 1
Level 1

Cisco IP Phone 6921 not register while the other IP Phones is working fine

What will be the cause of that problem? And how we can resolve this issue.

16 Replies 16

Aman Soi
VIP Alumni
VIP Alumni

Hi Joel,

What is the Call Manager version u are using? Are the phones added manually or through Auto-registration?

what is appearing on screen of 6921?

regds,

aman

our calling manager version is 3900 and its manually registration , also in the screen it show phone not registered

Hi Joel,

Are u using Call Manager Express installed on 3900 series router ?

If yes, can u share the show version and show config of router .

else Call manager is installed on Server.

regds,

aman

this is running config

Building configuration...


Current configuration : 64509 bytes
!
! Last configuration change at 07:06:53 GMT Thu Nov 21 2013 by admin
! NVRAM config last updated at 11:34:14 GMT Thu Nov 21 2013
! NVRAM config last updated at 11:34:14 GMT Thu Nov 21 2013
version 15.3
service timestamps debug datetime msec localtime show-timezone
service timestamps log datetime msec localtime show-timezone
service password-encryption
!
hostname CROMWELL-MDF-VG1
!
boot-start-marker
boot system flash1:c3900-universalk9-mz.SPA.153-2.T.bin
boot-end-marker
!
!
card type e1 0 0
logging buffered informational
enable secret 5 $1$rKH3$bD02WffSq4SzgWhhTaU2c1
!
aaa new-model
!
!
aaa authentication login h323 group radius
aaa authorization exec h323 group radius
aaa accounting connection h323 start-stop group radius
!
!
!
!
!
aaa session-id common
clock timezone GMT 4 0
network-clock-participate wic 0
network-clock-select 1 E1 0/0/0
!
ip cef
!
!
!
!
!
!
no ip domain lookup
no ipv6 cef
multilink bundle-name authenticated
!
!
!
!
isdn switch-type primary-net5
!
!
template 7
!
!
crypto pki trustpoint TP-self-signed-2493497184
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-2493497184
revocation-check none
rsakeypair TP-self-signed-2493497184
!
crypto pki trustpoint cme_cert
revocation-check crl
!
!
crypto pki certificate chain TP-self-signed-2493497184
certificate self-signed 01
  30820248 308201B1 A0030201 02020101 300D0609 2A864886 F70D0101 04050030
  31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
  69666963 6174652D 32343933 34393731 3834301E 170D3131 30333037 31313436
  31315A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
  4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 34393334
  39373138 3430819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
  81009E1E E7DCBBB7 DF03931E C1240AC1 F916FB9C 28A46FBF CBE7189A 4520A192
  D5DB4391 DA08A01A A016E719 8264214F F934406F E7547EA6 E51CF17D 0C69094B
  9E732029 C9FA0F5E 59567515 F61DF887 838D7E06 DC905069 64BE0072 9357BBE1
  DCB98A43 5E353D20 45AB02CF 803A0DAE 1A349C2B 5EC1727F 7EDCF811 5A37598A
  DB530203 010001A3 70306E30 0F060355 1D130101 FF040530 030101FF 301B0603
  551D1104 14301282 1043524F 4D57454C 4C2D4D44 462D5647 31301F06 03551D23
  04183016 80142AFC E97F3025 746C5D74 4F43581B 9BE4E2AB F109301D 0603551D
  0E041604 142AFCE9 7F302574 6C5D744F 43581B9B E4E2ABF1 09300D06 092A8648
  86F70D01 01040500 03818100 0020DCEF 2655848D BB069E81 D9434559 649DF504
  6D1EAAD6 722ED5B1 BCEE47FB 74DFBC3E EABF2577 A24927C0 7ADF1765 05DD9A32
  AC20290E 1CC55ED7 71CB4AF4 E0A06BF6 7FABF9C4 D96E25A0 9A3A855D A9768967
  ACC2C1AF 3961807F 7A2A5A86 842E3FF4 3F67671A 65F5158B 000D0874 94A35177
  AA0D18CD E73481B4 B66C9A26
        quit
crypto pki certificate chain cme_cert
voice-card 0
dsp services dspfarm
!
!
!
voice service pots
fax rate disable
!
voice service voip
allow-connections h323 to h323
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
modem passthrough nse codec g711alaw
!
voice class dualtone-detect-params 1
freq-max-deviation 25
freq-max-power 0
freq-min-power 13
freq-power-twist 4
cadence-variation 4
!
voice class custom-cptone jointone
dualtone conference
  frequency 600 900
  cadence 300 150 300 100 300 50
!
voice class custom-cptone UAE-CUSTOM-ERICSSON
dualtone disconnect
  frequency 425
  cadence 325 325
!
voice class custom-cptone UAE-CUSTOM-SIEMENS
dualtone disconnect
  frequency 425
  cadence 425 325 250 500
!
voice class custom-cptone UAE-CUSTOM-ALCATEL
dualtone disconnect
  frequency 450
  cadence 250 250
!
voice class custom-cptone UAE-CUSTOM-FETEX
dualtone disconnect
  frequency 425
  cadence 375 375
!
voice class custom-cptone UAE-CUSTOM
dualtone disconnect
  frequency 425
  cadence 325 325
!
!
voice register global
application word
!
voice logout-profile 1
!
!
voice lpcor enable
!
voice translation-rule 1
rule 1 /^5\(4..\)/ /\1/
!
voice translation-rule 2
rule 2 /\(^4..\)/ /5\1/
!

dsp services dspfarm

oice service pots
fax rate disable

oice service voip
allow-connections h323 to h323
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback non
modem passthrough nse codec g711alaw

oice class dualtone-detect-params 1
freq-max-deviation 25
freq-max-power 0
freq-min-power 13
freq-power-twist 4
cadence-variation 4

oice class custom-cptone jointone
dualtone conference
frequency 600 900
cadence 300 150 300 100 300 50

oice class custom-cptone UAE-CUSTOM-ERICSSON
dualtone disconnect
frequency 425
cadence 325 325

oice class custom-cptone UAE-CUSTOM-SIEMENS
dualtone disconnect
frequency 425
cadence 425 325 250 500

oice class custom-cptone UAE-CUSTOM-ALCATEL
dualtone disconnect
frequency 450
cadence 250 250

oice class custom-cptone UAE-CUSTOM-FETEX
dualtone disconnect
frequency 425
cadence 375 375

oice class custom-cptone UAE-CUSTOM
dualtone disconnect
frequency 425
cadence 325 325


oice register global
application word

oice logout-profile 1


oice lpcor enable

oice translation-rule 1
rule 1 /^5\(4..\)/ /\1/

oice translation-rule 2
rule 2 /\(^4..\)/ /5\1/

oice translation-rule 3
rule 3 /^\(.*\)/ /9\1/


oice translation-profile 5Stripping_PSTN_In
translate calling 3
translate called 1

oice translation-profile PSTN_Outgoing
translate calling 2


pplication
package callindss word
!
package auth param
!
service app-b-acd-aa
paramspace english index 1
paramspace english language en
paramspace english location falsh:
param service-name app-b-acd
param aa-pilot 444
!
service app-b-acd
param aa-hunt1 751
param aa-hunt2 4110
param number-of-hunt-grps 4
!
service queue flash:app-b-acd-2.1.0.0.tcl
!

icense udi pid C3900-SPE100/K9 sn FOC14264G0E
w-module pvdm 0/0

w-module sm 1

rchive
path flash1:
ile privilege 0

panning-tree portfast bpduguard
panning-tree vlan 14 priority 36576
panning-tree vlan 170 priority 36576
ial-control-mib retain-timer 240
ial-control-mib max-size 300
sername privilege 15 secret 5 $1$W6TT$5.BOkV0W0NZn6SYRyxGsP/
sername admin privilege 15 password 7 01105717585B575D72
sername word view aaa

edundancy


ontroller E1 0/0/0
framing NO-CRC4
pri-group timeslots 1-31

w-accounting aaa
acct-template customl

w-accounting syslog


nterface Loopback0
no ip address

nterface Embedded-Service-Engine0/0
no ip address
shutdown

nterface GigabitEthernet0/0
description Connects to CROMWELL-MDF-CSW1 Gig 1/23
no ip address
duplex auto
speed auto

nterface GigabitEthernet0/0.14
description L3 Interface for Voice
encapsulation dot1Q 14
ip address 10.25.4.2 255.255.255.0

nterface GigabitEthernet0/0.170
description L3 Interface for MGMT
encapsulation dot1Q 170
ip address 10.25.7.17 255.255.255.192

nterface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto

nterface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto

nterface Serial0/0/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
isdn bchan-number-order ascending
no cdp enable

nterface Integrated-Service-Engine1/0
description Connection To NME-CUE
ip unnumbered GigabitEthernet0/0.14
service-module ip address 10.25.4.3 255.255.255.0
!Application: CUE Running on NME
service-module ip default-gateway 10.25.4.2
no keepalive

p forward-protocol nd

p http server
p http authentication local
o ip http secure-server
p http timeout-policy idle 60 life 86400 requests 10000
p http path flash:/gui

p route 0.0.0.0 0.0.0.0 10.25.7.1 name CROMWELL-MDF-CSW1
p route 10.25.4.3 255.255.255.255 Integrated-Service-Engine1/0

ogging source-interface Loopback0
ogging host 10.25.9.11

ls resp-timeout 1
pd cr-id 1

ftp-server flash:Desktops/320x212x12/CampusNight.png
ftp-server flash:Desktops/320x212x12/CiscoFountain.png
ftp-server flash:Desktops/320x212x12/MorroRock.png
ftp-server flash:Desktops/320x212x12/NantucketFlowers.png
ftp-server flash:Desktops/320x212x12/TN-CampusNight.png
ftp-server flash:Desktops/320x212x12/TN-CiscoFountain.png
ftp-server flash:Desktops/320x212x12/TN-Fountain.png
ftp-server flash:Desktops/320x212x12/TN-MorroRock.png
ftp-server flash:Desktops/320x212x12/TN-NantucketFlowers.png
ftp-server flash:Desktops/320x212x12/Fountain.png
ftp-server flash:Desktops/320x212x12/CiscoLogo.png
ftp-server flash:Desktops/320x212x12/TN-CiscoLogo.png
ftp-server flash:ringtones/Analog1.raw
ftp-server flash:ringtones/Analog2.raw
ftp-server flash:ringtones/AreYouThere.raw
ftp-server flash:ringtones/AreYouThereF.raw
ftp-server flash:ringtones/Bass.raw
ftp-server flash:ringtones/CallBack.raw
ftp-server flash:ringtones/Chime.raw
ftp-server flash:ringtones/Classic1.raw
ftp-server flash:ringtones/Classic2.raw
ftp-server flash:ringtones/ClockShop.raw
ftp-server flash:ringtones/DistinctiveRingList.xml
ftp-server flash:ringtones/Drums1.raw
ftp-server flash:ringtones/Drums2.raw
ftp-server flash:ringtones/FilmScore.raw
ftp-server flash:ringtones/HarpSynth.raw
ftp-server flash:ringtones/Jamaica.raw
ftp-server flash:ringtones/KotoEffect.raw
ftp-server flash:ringtones/MusicBox.raw
ftp-server flash:ringtones/Piano1.raw
ftp-server flash:ringtones/Piano2.raw
ftp-server flash:ringtones/Pop.raw
ftp-server flash:ringtones/Pulse1.raw
ftp-server flash:ringtones/Ring1.raw
ftp-server flash:ringtones/Ring2.raw
ftp-server flash:ringtones/Ring3.raw
ftp-server flash:ringtones/Ring4.raw
ftp-server flash:ringtones/Ring5.raw
ftp-server flash:ringtones/Ring6.raw
ftp-server flash:ringtones/Ring7.raw
ftp-server flash:ringtones/RingList.xml
ftp-server flash:ringtones/Sax1.raw
ftp-server flash:ringtones/Sax2.raw
ftp-server flash:ringtones/Vibe.raw
ftp-server flash:Desktops/320x212x16/List.xml
ftp-server flash:Desktops/320x212x12/Cromwell.png
ftp-server flash:Desktops/320x212x12/TN-Cromwell.png
ftp-server flash:cmterm-6901_6911-sccp.9-2-2-5.cop.sgn
ftp-server flash:SCCP6901.9-0-2-0.loads
ftp-server flash:ATA030204SCCP090202A.zup
ftp-server flash:atapost.pl
ftp-server flash:atapost_readme.txt
ftp-server flash:ata_03_02_04_sccp_090202_a_contents.txt
ftp-server flash:AudioCfg.htm
ftp-server flash:bitaid.exe
ftp-server flash:bitaid.txt
ftp-server flash:cfgfmt.exe
ftp-server flash:cfgfmt.linux
ftp-server flash:cfgfmt.sun
ftp-server flash:cfgfmt.txt
ftp-server flash:DebugCfg.htm
ftp-server flash:NetCfg.htm
ftp-server flash:prserv.exe
ftp-server flash:prserv.linux
ftp-server flash:prserv.sun
ftp-server flash:prserv.txt
ftp-server flash:ptag.dat
ftp-server flash:release_notes.txt
ftp-server flash:sata186us.exe
ftp-server flash:sata186us.linux
ftp-server flash:sata186us.sun
ftp-server flash:sata186us.txt
ftp-server flash:SCCPCfg.htm
ftp-server flash:ServiceCfg.htm
ftp-server flash:sk_example.txt
ftp-server flash:ToneCfg.htm
ftp-server flash:transition.zup
ftp-server flash:UPGRADE_NOTICE.txt
ftp-server flash:zupinfo.exe
ftp-server flash:zupinfo.txt
ftp-server flash:APP6901SCCP.9-2-1-a.zz.sgn
ftp-server flash:APP6911SCCP.9-2-1-a.zz.sgn
ftp-server flash:BFS6911SCCP.9-2-1-a.zz.sgn
ftp-server flash:KNL6901SCCP.9-2-1-a.zz.sgn
ftp-server flash:KNL6911SCCP.9-2-1-a.zz.sgn
ftp-server flash:SCCP6901.9-2-1-a.loads
ftp-server flash:SCCP6911.9-2-1-a.loads
ftp-server flash:BOOT69xx.0-0-0-14.zz.sgn
ftp-server flash:DSP69xx.0-0-0-8.zz.sgn
ftp-server flash:SCCP69xx.9-2-1-0.loads
ftp-server flash:SCCP69xx.9-2-1-0.zz.sgn
ftp-server flash:its/vrf1/XMLDefault6901.cnf.xml
ftp-server flash:its/vrf1/XMLDefault6911.cnf.xml
ftp-server flash:its/vrf1/XMLDefault7926.cnf.xml
ftp-server flash:its/vrf1/XMLDefault6945.cnf.xml
ftp-server flash:its/vrf1/XMLDefault8941.cnf.xml
ftp-server flash:its/vrf1/XMLDefault8945.cnf.xml]

tftp-server flash:cnu45.9-2-1TH1-13.sbn

tftp-server flash:cvm45sccp.9-2-1TH1-13.sbn

tftp-server flash:dsp45.9-2-1TH1-13.sbn

tftp-server flash:jar45sccp.9-2-1TH1-13.sbn

tftp-server flash:SCCP45.9-2-1S.loads

tftp-server flash:B016-1-0-4.SBN

tftp-server creddentials

access-list 23 permit 10.10.10.0 0.0.0.7

radius-server host 10.25.9.11 auth-port 1612 acct-port 1616

radius-server host 10.25.9.11

radius-server key 7 04585A150C711D1C5A

!

!

!

control-plane

!

!

voice-port 0/0/0:15

local-alerting

!

voice-port 0/1/0

supervisory disconnect dualtone mid-call

supervisory custom-cptone UAE-CUSTOM-ALCATEL

supervisory dualtone-detect-params 1

cptone GB

timeouts call-disconnect 5

timeouts wait-release 5

timing hookflash-out 50

connection plar 0

impedance complex2

caller-id enable

caller-id alerting line-reversal

!

voice-port 0/1/1

supervisory disconnect dualtone mid-call

supervisory custom-cptone UAE-CUSTOM-ALCATEL

supervisory dualtone-detect-params 1

cptone GB

timeouts call-disconnect 5

timeouts wait-release 5

timing hookflash-out 50

connection plar 0

impedance complex2

caller-id enable

caller-id alerting line-reversal

!

voice-port 0/1/2

supervisory disconnect dualtone mid-call

supervisory custom-cptone UAE-CUSTOM-ALCATEL

supervisory dualtone-detect-params 1

cptone GB

timeouts call-disconnect 5

timeouts wait-release 5

timing hookflash-out 50

connection plar 0

impedance complex2

caller-id enable

caller-id alerting line-reversal

!

voice-port 0/1/3

supervisory disconnect dualtone mid-call

supervisory custom-cptone UAE-CUSTOM-ALCATEL

supervisory dualtone-detect-params 1

cptone GB

timeouts call-disconnect 5

timeouts wait-release 5

timing hookflash-out 50

connection plar 0

impedance complex2

caller-id enable

caller-id alerting line-reversal

!

!

!

!

!

mgcp behavior rsip-range tgcp-only

mgcp behavior comedia-role none

mgcp behavior comedia-check-media-src disable

mgcp behavior comedia-sdp-force disable

!

mgcp profile default

!

sccp local GigabitEthernet0/0.14

sccp ccm 10.25.4.2 identifier 100 version 7.0

sccp

!

sccp ccm group 123

bind interface GigabitEthernet0/0.14

!

sccp ccm group 1

associate ccm 100 priority 1

associate profile 1 register confdsp1

!

dspfarm profile 1 conference

codec g711ulaw

maximum conference-participants 32

maximum sessions 1

conference-join custom-cptone jointone

associate application SCCP tftp-server flash:cnu45.9-2-1TH1-13.sbn
tftp-server flash:cvm45sccp.9-2-1TH1-13.sbn
tftp-server flash:dsp45.9-2-1TH1-13.sbn
tftp-server flash:jar45sccp.9-2-1TH1-13.sbn
tftp-server flash:SCCP45.9-2-1S.loads
tftp-server flash:B016-1-0-4.SBN
tftp-server creddentials
access-list 23 permit 10.10.10.0 0.0.0.7
radius-server host 10.25.9.11 auth-port 1612 acct-port 1616
radius-server host 10.25.9.11
radius-server key 7 04585A150C711D1C5A
!
!
!
control-plane
!
!
voice-port 0/0/0:15
local-alerting
!
voice-port 0/1/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM-ALCATEL
supervisory dualtone-detect-params 1
cptone GB
timeouts call-disconnect 5
timeouts wait-release 5
timing hookflash-out 50
connection plar 0
impedance complex2
caller-id enable
caller-id alerting line-reversal
!
voice-port 0/1/1
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM-ALCATEL
supervisory dualtone-detect-params 1
cptone GB
timeouts call-disconnect 5
timeouts wait-release 5
timing hookflash-out 50
connection plar 0
impedance complex2
caller-id enable
caller-id alerting line-reversal
!
voice-port 0/1/2
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM-ALCATEL
supervisory dualtone-detect-params 1
cptone GB
timeouts call-disconnect 5
timeouts wait-release 5
timing hookflash-out 50
connection plar 0
impedance complex2
caller-id enable
caller-id alerting line-reversal
!
voice-port 0/1/3
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM-ALCATEL
supervisory dualtone-detect-params 1
cptone GB
timeouts call-disconnect 5
timeouts wait-release 5
timing hookflash-out 50
connection plar 0
impedance complex2
caller-id enable
caller-id alerting line-reversal
!
!
!
!
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
sccp local GigabitEthernet0/0.14
sccp ccm 10.25.4.2 identifier 100 version 7.0
sccp
!
sccp ccm group 123
bind interface GigabitEthernet0/0.14
!
sccp ccm group 1
associate ccm 100 priority 1
associate profile 1 register confdsp1
!
dspfarm profile 1 conference
codec g711ulaw
maximum conference-participants 32
maximum sessions 1
conference-join custom-cptone jointone
associate application SCCP

Hi Joel,

what I can see you do not have the firmware version for 6921 model?

regds,

aman

here its

tftp-server flash:APP6901SCCP.9-2-1-a.zz.sgn

tftp-server flash:APP6911SCCP.9-2-1-a.zz.sgn

tftp-server flash:BFS6911SCCP.9-2-1-a.zz.sgn

tftp-server flash:KNL6901SCCP.9-2-1-a.zz.sgn

tftp-server flash:KNL6911SCCP.9-2-1-a.zz.sgn

tftp-server flash:SCCP6901.9-2-1-a.loads

tftp-server flash:SCCP6911.9-2-1-a.loads

tftp-server flash:BOOT69xx.0-0-0-14.zz.sgn

tftp-server flash:DSP69xx.0-0-0-8.zz.sgn

tftp-server flash:SCCP69xx.9-2-1-0.loads

tftp-server flash:SCCP69xx.9-2-1-0.zz.sgn tftp-server flash:APP6901SCCP.9-2-1-a.zz.sgn
tftp-server flash:APP6911SCCP.9-2-1-a.zz.sgn
tftp-server flash:BFS6911SCCP.9-2-1-a.zz.sgn
tftp-server flash:KNL6901SCCP.9-2-1-a.zz.sgn
tftp-server flash:KNL6911SCCP.9-2-1-a.zz.sgn
tftp-server flash:SCCP6901.9-2-1-a.loads
tftp-server flash:SCCP6911.9-2-1-a.loads
tftp-server flash:BOOT69xx.0-0-0-14.zz.sgn
tftp-server flash:DSP69xx.0-0-0-8.zz.sgn
tftp-server flash:SCCP69xx.9-2-1-0.loads
tftp-server flash:SCCP69xx.9-2-1-0.zz.sgn

load 6921 SCCP69xx.9-2-1-0

am i correct

Hi Joel,

you are correct.I have checked in 6921 firmware under download and is available.

What is CME version u are using to check for any compatibility issues ?

regds,

aman

hi aman

the firmware is already uploaded and i dont have problem with the firmware because some of the 6921 phones is working fine but not listed on the CME.

How can i check if i already exceeded the limit of connection. where my maximum limit is 265 and i still used 180 connections.

CME version is 8.5

Hi Joel,

No idea .

I think u have already opened another discussion.

the number of IP phones supported would depend on Router model.you can refer the link

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme85spc.htm.html

regds,

aman

Hi aman,

Thanks for the info...

CISCO 3925 this is our router. And I didnt reach the maximum limit yet because its still 190 Ip Phone connected to this router.

And I cant add another Ip Phone to my CME

Sorry I open a new discussion because I really need help,

Hi Joel,

There is nothing to say Sorry.

It is good if  other members can see and advise .

regds,

aman

Hi Joel,

Can u cross-check what u have configured for max-ephones which to be supported ?

regds,

aman

Kindly see the config details.

max-ephones 265

max-dn 600

service dnis dir-lookup

timeouts interdigit 5

timeouts ringing 45

cnf-file location flash:

cnf-file perphone

load 7916-24 B016-1-0-3.sbn

load 7945 SCCP45.9-2-1S

load 7965 SCCP45.9-2-1S

load 6921 SCCP69xx.9-2-1-0

load 6941 SCCP6901.9-0-2-0.loads

load 6901 SCCP6901.9-2-1-a