Phone show unregisterd in RTM

[dtom]

We just upgrade the firmware on our 7911 phones.  When we look at the phones in CallManager 7.0, all of the phones are registered and are running the upgraded firmware version.  However, when we look at the phones in RTM 8.0:

CallManager | Device | Device Search | Open Device Search | Phone

One of the phones shows:

DirNumber - 78112-UnRegistered  StatusReason - Device InitiatedReset

Any thoughts as to why?  In CallManager, the phone shows registered and with the upgrade firmware.

[Sudheer Shenoy · Accepted solution]

Hi Dtom,

This looks like RIS DB issue. Please restart "RIS data collector" on all nodes and see if it helps. 

Best Regards,

Sudheer Shenoy

[dtom]

We reset the RIS Data Collector and that did the trick.