PickUP Button 6911

[matthewlogan46]

Hi,

I would like to enable the "Call Pickup" function in a 6911 phone. And in the phone button template of the 6911 SCCP, I see 10 buttons.

The button number 1 is the Line and the other buttons are Speed Dials. What is the number of button that allows pickup calls??

Thanks!

[acampbell]

Hi,

Firstly check the settings on the phone and find out what SOFTKEY TEMPLATE is being used.

Then you need to look under the Device --> Device Settings --> Softkey Template

Select the the Template that your phone is using.Lets say its Standard User

In the top right hit the GO button against Softkey template configuration

Change the centre drop down to "Off Hook"

You shoulod see that the Button for Pick Up  is already selected.

I have also checked this for Standard Feature template too.

Remember to use the Pickup function the phone has to be OFF HOOK

HTH

Alex

[matthewlogan46]

Hi and thanks Alex,

The configuration of the 6911 is:

Phone parameters:

Phone Button Template: Standard 6911 SCCP

Softkey Template: Standard User

Layout Stadard 6911 SCCP

1. Line (enable)

2. Speed Dial

3. Speed Dial

4. ....

10. Speed Dial

Layout Standard User Template:

Call State to configure: Off Hook

In the Selected Softkeys: Redial, End Call, Forward All, Pick Up, Group Pick UP Meet Me.

Whit the above configuration, I performed test of pickup calls within the same Pickup Group, as follows:

I hear the characteristic sound of the pickup group feature, then I pick up the handset of the telephone (off hook)

and press the button, but I am unable to capture the call.

[Rob Huffman]

Hi Matthew,

I just wanted to add a link to this thread in addition to the great tips from Alex (+5-A)

We don't use any 6911's so I can't test this for you, but I thought this was interesting

and somewhat related to your query

https://supportforums.cisco.com/message/3224216#3224216

Cheers!

Rob

[acampbell]

Hi Rob and Mathew,

I did eventually dind this a 1/2 hour ago.

I have tried to configure on my lab 8.6.

It is very wieldy.

Select the phone

Modyfy the set up

Move call pickup up to say position 2

Save & reset.

Calls comes in

lift handset

press the

button, followed by 2

Nothing is easy any more.

Regards

Alex

[matthewlogan46]

The correct configuration is as follows:

1.-  Device >> Device Setting >> Phone Button Template

1.1  Add a new Button Template Name:

2. Apply the new Phone button template to the 6911 phone

3. Lifting the handset, press the key and then press the 1 key. ( button 2 -1 = 1)

[ZimranLeon]

When I attempt I get this message, can you help? It reads, "There are no associated devices to restart"

[Rob Huffman]

Hi Zimran,

I believe this message is just indicating that there are not any Devices currently using

that Button Template, thus, no Devices to reset.

You might be creating a new Button template which would then have to

be assigned to the specified phones

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

[kuchumovn]

Here's how I did it:

ephone-template 1

     feature-button 1 Gpickup

ephone-dn 1

     pickup-group 1

ephone 1

     type 6911

     ...

     ephone-template 1

telephony-service

     no cr cnf

     cr cnf

ephone 1

     reset

then, to pickup, take the phone off hook, press the feature button (

https://supportforums.cisco.com/servlet/JiveServlet/downloadImage/2-3616712-87179/38-26/buttom.png) and press "1" - and now the call is picked up