Pilot Point unregistered

[Marcos Cardoso]

Hello Guys,

I got a issue in my compony that my Pilot Point does not registering any more. I already restarted the service, but nothig happened.

Could you provide any further information please?

Thanks

Marcos Cardoso

[testeven]

Oi Marcos,

If this was working before and the PP is not regitering after restarting the services

(Restarted CTI manager/AC server service) I will recommend to reboot the CUCM.

Otherwise delete the PP and recreate it.

Regards,

Tere.

If you find this post helpful, please rate!

[Marcos Cardoso]

Oi Tere,

I restarted both services and still does not working. In addition, I create a new one and I got the same issue. Could be a problem with jtapi?

Thanks for your help!

[acampbell · Accepted solution]

Marcos,

Can you check under User Management ---> Application User

You should have an account for "ac"

Check that you have associated your Pilot Point "PP-BR" to this user.

If yes then you could try resetting the password for "ac" back to the default "12345"

Regards,
Alex.
Please rate useful posts.

[Marcos Cardoso]

Alex,

In fact, I don´t know why this user was erase on CUCM. I created again and it works.

Thank you for your help!