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ping or traceroute tool in the 6900 7900 8900 9900 phones ?

Hi all,

Is there an hidden menu with a ping or traceroute command in the 7900 8900 9900 phones ?

It would be a good idea for an Enhancement Request.

I need this tool to assist the customers with remote phone connected on their boxes at home.

What is the starting point for this enhancement request ?

If possible, implement this tool also in the 6900 series.

Regards

Philippe

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ping or traceroute tool in the 6900 7900 8900 9900 phones ?

Hi,

I strongly recommend you have a look at PhoneView from UnifiedFX, it's perfect for managing Cisco endpoints remotely and supports all of the models you have listed above. It even has a "Remote Audio" feature that provides the ability to complete the remote phone experience by listening to the call, ideal if your users are complaining of call quality issues.

It's free to use on up to 50 phones and can be downloaded here:

http://www.unifiedfx.com/FileDownload

The following video gives an overview of how it works:

Thanks

Stephen Welsh

http://www.unifiedfx.com