problem in B-acd System

[Aolabi201]

Hello guys 
im making now B-acd system in my router but the database (Ephone-dn Mac Address) in the cucm server im using the router for voice gateway
when i make the command
pilot 8180
list 8181.8182
i have this message
number is not a normal ephone-dn or a *
i know he need the ephone-dn inside the router but my database in the Cucm server
i need to make every thing inside the router or we have b-acd system inside the Cucm server we can use it or we need to tell the b-acd system this ephone-dn not here go to the server

Big thanks from my heart for your Helps

[Jaime Valencia]

The BACD is actually meant to work with CME, not CUCM, that is not supported. There's a reason it's CME BACD.

you would need to use CUC, or a contact center for that in CUCM

[Aolabi201]

Thank you for your answeer what is your opinion about this 

https://supportforums.cisco.com/discussion/11103546/b-acd-and-cucm

And thanks again

[Leo Salcie Tejeda]

Hi Aloabi,

CME BACD is not supported but that no means it won't work. You can't integrate both system directly, you need to forward extension from CME to CUCM Hunt Pilot.

Really I don't recommend it for a production system but for Emergency or Labs it could make the trick.

Regards

[Aolabi201]

Thank you for your answeer mr:Leo Salcie Tejeda