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Problem on Hunt pilot,Hunt_List,Line_group

d.kepmegni
Level 1
Level 1

Hello

here is my Hunt list configuration 

1. on the hunt pilot 9082807 

     if busy go to the voicemail

      if no answer go to the voicemail  timeout 30

 on the  LG_815-TEST_LAB i configured these options

       algorithm : diffuser

       TNA 18 seconde 

no answer : try next member,then try next group

busy : stop hunting

not availaible :try next member,then try next group

 on the  LG_815-TEST_LAB200 i configured these options

       algorithm : diffuser

       TNA 25 seconde 

no answer : try next member,then try next group

busy : try next member,then try next group

not availaible :try next member,then try next group

after i make a test , no answer and not availaible condition is work fine

but the busy condition transfert the call to next group instead  of to go on the voicemail 


what can be the problem ? thank you for help me please 

9082807 INTERNE Hunt Pilot

HL_815-TEST_LAB


    LG_815-TEST_LAB
         5082803, INTERNE
         5082801, INTERNE


    LG_815-TEST_LAB200
        9082101, INTERNE
        9082103, INTERNE

1 Reply 1

Can you make sure that your second line group has busy option as stop hunting.