problem with BAT

[huydien3384]

Hi,

I'm using CCM 5.x. I've created a .csv file to import phones & users using Bulk tools. The phones register successful, but the Directory Numbers does not appear. I attached the .csv file.

FIRST NAME,LAST NAME,USER ID,PASSWORD,MANAGER USER ID,DEPARTMENT,PIN,DEFAULT PROFILE,USER LOCALE,TELEPHONE NUMBER,PRIMARY EXTENSION,ASSOCIATED PC,IPCC EXTENSION,MAIL ID,PRESENCE GROUP,SUBSCRIBE CALLING SEARCH SPACE,DIGEST CREDENTIALS,DEVICE NAME,DESCRIPTION

,John,Jimmy,,,,,,,XXXX,1000,,,,,,,SEP001E4AF25298,

Plz help me identify where the problem is. Thank you very much.

[tim.giles]

Hi,

I may have missed something but it doesn't appear that you have entered a directory number in?

The fields for directory number are blank on the .CSV file you've uploaded however you do have first name, last name, userID, password and MAC address.

Please rate useful posts....

[huydien3384]

in BAT, there is no field to enter Directory Number, only Telephony number (is XXXX) and Primary Extension (is 1000). But 1000 does not appear in my IP Phone :(

[Rob Huffman]

Good morning Huy,

Tim is most correct here :) +5 points for this Tim. You would need to enter 1000 (or whatever the IP Phone DN should be) under the column "Telephone Number". The Primary Extension is a relationship that is done on the User/Phone Association Page only.

Hope this helps!

Rob

[t.a.bennett · Accepted solution]

Is there an option at the top left of the BAT spreadsheet to select 'Create File Title' allowing you to specify the prameters you wish to import, you would need to select 'Directory Number' here along with any other unique fields?

[huydien3384]

thank all of you!

I solved the problem with your help.