Re: Problem with Mobile Voice Access

alex.dersch · ‎12-27-2010

Hello members,

i have a problem with the configuration of the Mobile Voice Access Feature, I am using a CUCM 8.0.2 with a SIP Gateway.

It seems that the application starts but i do not hear any prompt. The call terminates in less than a second.

from the VXML application log i get this errors.

159451: Dec 27 2010 21:38:35: //14722/1C8D423CBACB/VXML:/vxml_media_done:
   CALL_ERROR; fail with vapp error 2, protocol_status_code=0
159452: Dec 27 2010 21:38:35: //14722/1C8D423CBACB/VXML:/vxml_cancel_hotword:

159453: Dec 27 2010 21:38:35: //14722/1C8D423CBACB/VXML:/vxml_event_proc:
            <event>: event=error.noresource status=0
159454: Dec 27 2010 21:38:35: //14722/1C8D423CBACB/VXML:/vxml_expr_eval:
   expr=(var _event='error.noresource')
159455: Dec 27 2010 21:38:35: //14722/1C8D423CBACB/VXML:/vxml_jse_global_switch:
   switch to scope(anonymous)
159456: Dec 27 2010 21:38:35: //14722/1C8D423CBACB/VXML:/vxml_expr_eval:
   expr=(var _message=undefined)
159457: Dec 27 2010 21:38:35: //14722/1C8D423CBACB/VXML:/vxml_default_event_handler:
   use default event handler
159458: Dec 27 2010 21:38:35: //-1//VXML:/vxml_default_event_prompt: Enter
159459: Dec 27 2010 21:38:35: //14722//AFW_:/vapp_session_exit_event_name: Exit Event error.noresource
159460: Dec 27 2010 21:38:35: //14722/1C8D423CBACB/VXML:/vxml_load_immediate_done:
   sidp->status=10

The complete log files is attached.

thanks for any comments.

regards

Alex

Jonathan Schulenberg · ‎12-27-2010

Does the incoming dial-peer (not outgoing!) have a incoming called-number value equal to the Mobile Voice Access Directory Number configured within CUCM under Media Resources > Mobile Voice Access?

Is the partition configured on this page within the SIP trunk's CSS?

Is there a Locale selected?

Is the Cisco Unified Mobile Voice Access Service running on the publisher and 10.0.128.4 is the IPv4 address for your publisher?

alex.dersch · ‎12-27-2010

Thank your quick reply,

here comes the output from the debug voice call ccapi inout

159740: Dec 27 2010 22:18:17: //-1/A8189547BB26/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x68ECF8C0, Call Info(
   Calling Number=796081505,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=584119901(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=584119901, Progress Indication=NULL(0), Calling IE Present=TRUE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=14807

>>>>CCAPI handed cid 14807 with tag 584119901 to app "_ManagedAppProcess_CCM"

i think the call is transferred to the app. the log files is attached.

the 10.0.128.4 is my cucm the voice gateway hast 10.0.128.6.

this is a lab environment, i didn't configure CSS and Partitions.

the config of the my dial-peers is like this.

dial-peer voice 100 voip
description *** Connection to CUCM 1 ***
preference 2
destination-pattern 5841199..
modem passthrough nse codec g711alaw
session protocol sipv2
session target ipv4:10.0.128.4
session transport tcp
incoming called-number 0T
dtmf-relay rtp-nte
codec g711alaw
fax rate 14400
no vad

dial-peer voice 584119901 voip
service ccm
session protocol sipv2
session target ipv4:10.0.128.4
incoming called-number 584119901
codec g711alaw
no vad

the 584119901 matches the number i configured in Media Resources > Mobile Voice Access

regards

alex

Jonathan Schulenberg · ‎12-27-2010

Your dial-peer configuration is wrong. I said it had to be an incoming dial-peer, not outgoing.

Here is a working example:

application

service cucmmva http://10.101.12.2:8080/ccmivr/pages/IVRMainpage.vxml

!

dial-peer voice 4 pots

description INCOMING PSTN to CUCM MVA

service cucmmva

incoming called-number 2625550100

direct-inward-dial

port 0/1/0:23

alex.dersch · ‎12-27-2010

i changed the dial-peer

dial-peer voice 584119901 voip
service ccm
incoming called-number 584119901
codec g711alaw
no vad
!

we don't have a E1 connectivity to PSTN. We use an SIP trunk to our telco provider.

i attached the latest ccapi logfile.

regards

alex