Hi,
i tried to configure a multi B-ACD script with CME (not Unity), with the aim to have first a menu for changing language and then two menus for diffrent language announcments.
Okay first i created the aamain script where a audiofile will tell you to press 1 for german and 2 for english.
Then the queuemenu will dial the pilots of the other scripts. Pilot 400 for german and 500 for english.
I only want to have a language support, so their should be two menus on for language and after selection the choosen language.
My problem is the three scripts are using all the same queue script; script queuemen.
That is frustrating, i thougt to copy the script with a diffrent name in flash would fix this issue, but it does not.
Can someone help me with this?
Here my config:
sh run | se appl
application
service queuemenu flash:app-b-acd-3.0.0.2.tcl
param aa-hunt2 500
param number-of-hunt-grps 2
param queue-manager-debugs 1
param queue-len 10
param aa-hunt1 400
!
service queueall flash:app-b-acd-queueall-3.0.0.2.tcl
param aa-hunt2 402
param number-of-hunt-grps 2
param queue-manager-debugs 1
param queue-len 10
param aa-hunt1 401
!
service aadeu flash:app-b-acd-aa-3.0.0.2.tcl
paramspace spanish language sp
param second-greeting-time 15
param max-time-vm-retry 2
param voice-mail 399
param max-time-call-retry 35
paramspace spanish location flash:
param max-extension-length 4
param aa-pilot 400
param number-of-hunt-grps 1
param handoff-string aadeu
param dial-by-extension-option 3
param welcome-prompt _bacd_welcome.au
paramspace spanish prefix sp
param call-retry-timer 25
paramspace spanish index 1
param service-name queueall
param menu-timeout 5
!
service aaeng flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param service-name queueall
param menu-timeout 5
paramspace english language en
param second-greeting-time 15
param max-time-vm-retry 2
param max-time-call-retry 35
param voice-mail 399
paramspace english location flash:
param max-extension-length 4
param aa-pilot 500
param number-of-hunt-grps 1
param dial-by-extension-option 3
param handoff-string aaeng
param welcome-prompt _bacd_welcome.au
paramspace english prefix en
param call-retry-timer 25
!
service aamenu flash:app-b-acd-aa-3.0.0.2.tcl
param max-time-vm-retry 2
paramspace chinese prefix ch
param max-extension-length 4
param aa-pilot 300
paramspace chinese index 1
param second-greeting-time 15
param welcome-prompt _bacd_welcome.au
paramspace chinese language ch
param call-retry-timer 25
param voice-mail 399
param max-time-call-retry 35
param service-name queuemenu
param number-of-hunt-grps 1
paramspace chinese location flash:
param menu-timeout 5
param dial-by-extension-option 3
param handoff-string aamenu
!
ixi application cme
response timeout 10
no shutdown
UC520#sh run | se dial-p
dial-peer voice 2000 voip
description ## cue voicemail pilot number ##
destination-pattern 399
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 2001 voip
description ## b-acd main-menu script pilot number ##
service aamenu
destination-pattern 300
session target ipv4:10.1.1.1
incoming called-number 300
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
dial-peer voice 2002 voip
description ## b-acd german-submenu script pilot number ##
service aadeu
destination-pattern 400
session target ipv4:10.1.1.1
incoming called-number 400
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
dial-peer voice 2003 voip
description ## b-acd english-submenu script pilot number ##
service aaeng
destination-pattern 500
session target ipv4:10.1.1.1
incoming called-number 500
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
