problem with my 7911 phone when i press Keys 1,2 or 3 it leads me to settings menu.

[Konstantine Babuadze]

I have a problem with my 7911 phone when i press Keys 1,2 or 3 it leads me to settings menu. I cannot factory reset phone because  when i press 1 after holding # it starts booting.

[Chris Deren]

How about factory rest by going to menu, pressing **#, and then selecting erase?

Chris

[Konstantine Babuadze]

Hello Chris ,

I have tried this but it didn't help.

The firmware version is SCCP11.9-3-1SR3-1S

May be it will give you any tip. Is there any bug in this version ?

[Chris Deren]

I have never heard of bug causing this type of an issue. Do you have other phones of the same models and if so do they behave the same way? Sounds to be like faulty phone.

Chris

[Konstantine Babuadze]

I've been told by my college that they had this problem once, and they resolved it by downgrading the firmware. But i could not do this unfortunately.

Konstantin