Problems incoming calls

[Soporte Cisco WT Soporte Cisco WT]

Hi,

We are having problems with incoming calls, when someone makes a call from the outside he can hear the tones but it doesn´t reach the internal phone. I have made a debug isdn q931 and it shows some errors that I don´t understand,

        Bearer Capability i = 0x8090A2

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Facility i = 0x9F8B0100A1080201480201008400

        Progress Ind i = 0x8281 - Call not end-to-end ISDN, may have in-band info

        Calling Party Number i = 0x00C3, N/A

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0xA1, '9xxxxxxxxx'

                Plan:ISDN, Type:National

*Sep 19 07:52:11.416: ISDN Se0/0/0:23 Q931: Received SETUP  callref = 0x9E88 cal

lID = 0x0046 switch = primary-5ess interface = User

*Sep 19 07:52:11.420: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd = 8  callref = 0x

9E88

        Channel ID i = 0xA98381

                Exclusive, Channel 1

*Sep 19 07:52:11.640: ISDN Se0/0/0:23 Q931: TX -> PROGRESS pd = 8  callref = 0x9E88

        Cause i = 0x8181 - Unallocated/unassigned number

        Progress Ind i = 0x8188 - In-band info or appropriate now available

*Sep 19 07:52:11.708: ISDN Se0/0/0:23 Q931: RX <- STATUS pd = 8  callref = 0x1E88

        Cause i = 0x80E308 - Information element not implemented

        Call State i = 0x09

*Sep 19 07:52:21.496: ISDN Se0/0/0:23 **ERROR**: U7_ProgressReq: Sending PROGRESS in state 7 is not allowed. Dropping it

*Sep 19 07:52:21.496: ISDN Se0/0/0:23 **ERROR**: Ux_BadMsg: Invalid Message forcall state 7, call id 0x46, call ref 0x9E88, event 0x89

*Sep 19 07:52:21.496: ISDN  **ERROR**: Module-l3_sdl_u  Function-Ux_BadMsg  Error-Source ID =  400  Event =  89

*Sep 19 07:52:31.140: ISDN Se0/0/0:23 Q931: pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 3

*Sep 19 07:52:31.140: ISDN Se0/0/0:23 Q931: Applying typeplan for sw-type 0x3 is 0x2 0x1, Calling num 9

*Sep 19 07:52:31.140: ISDN Se0/0/0:23 Q931: Sending SETUP  callref = 0x0117 callID = 0x8098 switch = primary-5ess interface = User

*Sep 19 07:52:31.140: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8  callref = 0x0117

        Bearer Capability i = 0x8090A2

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98397

                Exclusive, Channel 23

        Calling Party Number i = 0x21C3, '9'

                Plan:ISDN, Type:National

        Called Party Number i = 0xA1, '498642949'

                Plan:ISDN, Type:National

*Sep 19 07:52:31.260: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x8117

        Cause i = 0x809C - Invalid number format (incomplete number)

*Sep 19 07:52:31.264: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd = 8  callref = 0x9E88

        Cause i = 0x809C - Invalid number format (incomplete number)

*Sep 19 07:52:31.360: ISDN Se0/0/0:23 Q931: RX <- RELEASE pd = 8  callref = 0x1E88

*Sep 19 07:52:31.360: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x9E88

Any help?

Thanks

[acampbell]

Hi,

Yor call is being received on the router but seems to be getting returned to the ISDN service CO.

Not sure about this original called number

Called Party Number i = 0xA1, '9xxxxxxxxx'

May be you could show the config of the router.

Regards

Alex

[cnuche]

Hi,

Can you please attache a CUCM detailed trace, the complete ISDN debug and the router config, also please attach a deb voice ccapi output.

seems that you are getting this from the TELCO

Called Party Number i = 0xA1, '9xxxxxxxxx'

and that is causing the following:

Cause i = 0x8181 - Unallocated/unassigned number

Cause i = 0x809C - Invalid number format (incomplete number)

Seems that this is a TELCO issue, but the traces will give us more info.

Christian Nuche

PDI Team.

[Steven Smith]

This looks to be a dialplan problem.  Make sure that the you are hitting the dialpeers you are expecting to hit.

debug voice ccapi inout

debug isdn q931

Along with a config.

My guess is that you aren't matching dialpeers.

On the outbound call, you have the ISDN plan and type set to national, which means that you need to be careful on the digits that are sent based on the country you are in. 

[brunoserrano]

Hi

It looks like a a dial plan or permision problem.

Cause i = 0x8181 - Unallocated/unassigned number

Make sure that the CSS of the gateway and the PT of the final Phone are correct.

[renji joy]

Hi ,

Cause i = 0x8181 - Unallocated/unassigned number

this is the tarsilaation pattern problem please check with your transilation in cucm and incoming dial peer

Thanks