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Problems with FAX connected to ATA with CMBE

filiberto.aguirre
Level 4
Level 4

‎10-15-2010 03:13 PM - edited ‎03-16-2019 01:22 AM

Hi,

Currently I have a problem with 2 Faxes connected to ATA. Both Faxes were working fine but suddenly they begun malfuctioning for receiving and sending

faxes.

I attach  a debug file for receiving on DID 9859 -(ext 1436.)

I hope any of you can tell me the reason of the problem.

regards,

Labels:
73585-fax-fail.txt.zip
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1 Reply 1

maalvi
Level 1
Level 1

‎10-15-2010 03:55 PM

Hello,


ATA can only support G3 fax tranmisstion and can not do SuperG3. Also ATA can not do T.38 and only support pass through. Therefore please make sure that Fax machine is set for G3 and your gateway is doing pass through.


Please see the following link for more information.

Configuring and Troubleshooting the Cisco ATA 186 with Fax

http://www.cisco.com/en/US/products/hw/gatecont/ps514/products_configuration_example09186a00800d698e.shtml


Let me know if that helps.


Thanks

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