Problems with POTS port disconnecting but continuing ringback to caller

cbenoit82 · ‎03-18-2015

Hello:

I have a Cisco 1760 with CME 4.0, and have 2 FXO-M1 cards with 4 ports, 3 of which are in use for POTS lines.

When an external caller calls line 3 (on FXO-M1 3/0), as soon as the call is answered on the PLAR OPX shared line which rings to two receptionist phones, the call is disconnected on the CME but the outside caller continues to hear ringback.

I have tested a POTS analog phone into the demarc, and upon answering the POTS phone, the outside caller is connected.

I have checked the configuration of all voice ports, and they are all configured the same as far as I can see.

The configuration of the dial-peers is:

magwirevoiprouter#show run | begin dial-peer
dial-peer voice 1 pots
destination-pattern 9[2-9].........
port 3/0
forward-digits 10
!
dial-peer voice 2 pots
destination-pattern 9[2-9].........
port 2/1
forward-digits 10
!
dial-peer voice 3 pots
destination-pattern 9[2-9].........
port 2/0
forward-digits 10

The configuration on the PLAR extensions is:

ephone-dn 6
number 2005 no-reg both
label Line 1
description Line 1
name Line 1
!
!
ephone-dn 7
number 2006 no-reg both
label Line 2
description Line 2
name Line 2
!
!
ephone-dn 8
number 2007 no-reg both
label Line 3
description Line 3
name Line 3

The configuration of the voice ports is:

Foreign Exchange Office (FXO-M1) 2/0 Slot is 0, Sub-unit is 2, Port is 0
Type of VoicePort is FXO
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is Comcast 601-425-2200
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 3 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 64 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 250 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is plar opx
Connection Number is 2005
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US

Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name None, Station number None

Caller ID Info Follows:
Standard BELLCORE
Caller ID is received after 1 ring(s)
Translation profile (Incoming):
Translation profile (Outgoing):

Voice card specific Info Follows:
Signal Type is loopStart
Battery-Reversal is enabled
Number Of Rings is set to 1
Supervisory Disconnect is signal
Answer Supervision is inactive
Hook Status is On Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Out Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 60 percent
GuardOut timer is 2000 ms
Minimum ring duration timer is 125 ms
Hookflash-in Timing is set to 600 ms
Hookflash-out Timing is set to 400 ms
Supervisory Disconnnct Timing is set to 350 ms
OPX Ring Wait Timing is set to 6000 ms

Foreign Exchange Office (FXO-M1) 2/1 Slot is 0, Sub-unit is 2, Port is 1
Type of VoicePort is FXO
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is Comcast 601-342-2187
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 3 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 64 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 250 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is plar opx
Connection Number is 2006
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US

Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name None, Station number None

Caller ID Info Follows:
Standard BELLCORE
Caller ID is received after 1 ring(s)
Translation profile (Incoming):
Translation profile (Outgoing):

Voice card specific Info Follows:
Signal Type is loopStart
Battery-Reversal is enabled
Number Of Rings is set to 1
Supervisory Disconnect is signal
Answer Supervision is inactive
Hook Status is On Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Out Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 60 percent
GuardOut timer is 2000 ms
Minimum ring duration timer is 125 ms
Hookflash-in Timing is set to 600 ms
Hookflash-out Timing is set to 400 ms
Supervisory Disconnnct Timing is set to 350 ms
OPX Ring Wait Timing is set to 6000 ms

Foreign Exchange Office (FXO-M1) 3/0 Slot is 0, Sub-unit is 3, Port is 0
Type of VoicePort is FXO
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is Comcast 601-651-2737
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 3 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 64 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 250 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is plar opx
Connection Number is 2007
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US

Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name None, Station number None

Caller ID Info Follows:
Standard BELLCORE
Caller ID is received after 1 ring(s)
Translation profile (Incoming):
Translation profile (Outgoing):

Voice card specific Info Follows:
Signal Type is loopStart
Battery-Reversal is enabled
Number Of Rings is set to 1
Supervisory Disconnect is signal
Answer Supervision is inactive
Hook Status is On Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Out Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 60 percent
GuardOut timer is 2000 ms
Minimum ring duration timer is 125 ms
Hookflash-in Timing is set to 600 ms
Hookflash-out Timing is set to 400 ms
Supervisory Disconnnct Timing is set to 350 ms
OPX Ring Wait Timing is set to 6000 ms

Foreign Exchange Office (FXO-M1) 3/1 Slot is 0, Sub-unit is 3, Port is 1
Type of VoicePort is FXO
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 3 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 64 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 250 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US

Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name None, Station number None
Translation profile (Incoming):
Translation profile (Outgoing):

Voice card specific Info Follows:
Signal Type is loopStart
Battery-Reversal is enabled
Number Of Rings is set to 1
Supervisory Disconnect is signal
Answer Supervision is inactive
Hook Status is On Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Out Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 60 percent
GuardOut timer is 2000 ms
Minimum ring duration timer is 125 ms
Hookflash-in Timing is set to 600 ms
Hookflash-out Timing is set to 400 ms
Supervisory Disconnnct Timing is set to 350 ms
OPX Ring Wait Timing is set to 6000 ms

The output of debug ccapi is:

magwirevoiprouter#debug voice ccapi
voip ccapi default debugging is on
magwirevoiprouter#
5d18h: //-1/A91FDE32B551/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=6013354184
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=2007
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

5d18h: //-1/A91FDE32B551/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x8487B7F8, Call Info(
   Calling Number=6013354184,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=2007(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=1, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=TRUE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1
5d18h: //-1/A91FDE32B551/CCAPI/ccCheckClipClir:
   In: Calling Number=6013354184(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
5d18h: //-1/A91FDE32B551/CCAPI/ccCheckClipClir:
   Out: Calling Number=6013354184(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
5d18h: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

5d18h: :cc_get_feature_vsa malloc success
5d18h: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

5d18h: cc_get_feature_vsa count is 1
5d18h: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

5d18h: :FEATURE_VSA attributes are: feature_name:0,fearture_time:2217378104,feature_id:1353
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=6013354184(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=2007(TON=Unknown, NPI=Unknown))
5d18h: //7304/A91FDE32B551/CCAPI/cc_process_call_setup_ind:
   Event=0x8486D188
5d18h: //7304/A91FDE32B551/CCAPI/ccCallSetContext:
   Context=0x84120CE4
5d18h: //7304/A91FDE32B551/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 7304 with tag 1 to app "_ManagedAppProcess_Default"
5d18h: //7304/A91FDE32B551/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
5d18h: //7304/A91FDE32B551/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=TRUE, Mode=0,
   Outgoing Dial-peer=20008, Params=0x8411CB1C, Progress Indication=ORIGINATING SIDE IS NON ISDN(3)
5d18h: //7304/A91FDE32B551/CCAPI/ccCheckClipClir:
   In: Calling Number=6013354184(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
5d18h: //7304/A91FDE32B551/CCAPI/ccCheckClipClir:
   Out: Calling Number=6013354184(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
5d18h: //7304/A91FDE32B551/CCAPI/ccCallSetupRequest:
   Destination Pattern=2007$, Called Number=2007, Digit Strip=TRUE
5d18h: //7304/A91FDE32B551/CCAPI/ccCallSetupRequest:
   Calling Number=6013354184(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=2007(TON=Unknown, NPI=Unknown),
   Redirect Number=, Display Info=Cell Phone   MS
   Account Number=, Final Destination Flag=TRUE,
   Guid=A91FDE32-CCBF-11E4-B551-8540A776068B, Outgoing Dial-peer=20008
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=6013354184
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=2007
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

5d18h: //7304/A91FDE32B551/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x84B951D8, Interface Type=6, Destination=, Mode=0x0,
   Call Params(Calling Number=6013354184,(Calling Name=Cell Phone   MS)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=2007(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
   Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE, Outgoing Dial-peer=20008, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
5d18h: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

5d18h: :cc_get_feature_vsa malloc success
5d18h: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

5d18h: cc_get_feature_vsa count is 2
5d18h: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

5d18h: :FEATURE_VSA attributes are: feature_name:0,fearture_time:2217379400,feature_id:1354
5d18h: //7305/A91FDE32B551/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1
5d18h: //7305/A91FDE32B551/CCAPI/ccCallSetContext:
   Context=0x8411CACC
5d18h: //7304/A91FDE32B551/CCAPI/ccSaveDialpeerTag:
   Outgoing Dial-peer=20008
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_update_call_info:
   Interface=0x84B951D8, Call Id=0x1C89
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_call_proceeding:
   Interface=0x84B951D8, Progress Indication=NULL(0)
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_call_alert:
   Interface=0x84B951D8, Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1)
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_call_alert:
   Call Entry(Retry Count=0, Responsed=TRUE)
5d18h: //7304/A91FDE32B551/CCAPI/ccCallAlert:
   Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1)
5d18h: //7304/A91FDE32B551/CCAPI/ccCallAlert:
   Call Entry(Responsed=TRUE, AlertSent=TRUE)
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_call_connected:
   Interface=0x84B951D8, Data Bitmask=0x1, Progress Indication=NULL(0),
   Connection Handle=0
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_call_connected:
   Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
5d18h: //7304/A91FDE32B551/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Network, Params=0x0, Call Id=7304
5d18h: //7304/xxxxxxxxxxxx/CCAPI/ccConferenceCreate:
   (confID=0x849D62B0, callID1=0x1C88, callID2=0x1C89, tag=0x0)
5d18h: //7304/A91FDE32B551/CCAPI/ccConferenceCreate:
   Conference Id=0x849D62B0, Call Id1=7304, Call Id2=7305, Tag=0x0
5d18h: //7304/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:
   Conference Id=0x10B, Source Interface=0x8487B7F8, Source Call Id=7304,
   Destination Call Id=7305, Disposition=0x0, Tag=0xFFFFFFFF
5d18h: //7305/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:
   Conference Id=0x10B, Source Interface=0x84B951D8, Source Call Id=7305,
   Destination Call Id=7304, Disposition=0x0, Tag=0xFFFFFFFF
5d18h: //7304/A91FDE32B551/CCAPI/cc_generic_bridge_done:
   Conference Id=0x10B, Source Interface=0x84B951D8, Source Call Id=7305,
   Destination Call Id=7304, Disposition=0x0, Tag=0xFFFFFFFF
5d18h: //7304/A91FDE32B551/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x10B, Destination Call Id=7305)
5d18h: //7305/A91FDE32B551/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x10B, Destination Call Id=7304)
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_caps_ind:
   Destination Interface=0x84B951D8, Destination Call Id=7305, Source Call Id=7304,
   Caps(Codec=0x1, Fax Rate=0x1, Vad=0x1,
   Modem=0x2, Codec Bytes=160, Signal Type=2)
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=250(ms), Fax Nom=300(ms))
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_caps_ind:
   Destination Interface=0x8487B7F8, Destination Call Id=7304, Source Call Id=7305,
   Caps(Codec=0x1, Fax Rate=0x1, Vad=0x1,
   Modem=0x2, Codec Bytes=160, Signal Type=2)
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=250(ms), Fax Nom=300(ms))
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_caps_ack:
   Destination Interface=0x8487B7F8, Destination Call Id=7304, Source Call Id=7305,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=OFF(0x1),
   Modem=ON(0x2), Codec Bytes=160, Signal Type=2, Seq Num Start=3945)
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_caps_ack:
   Destination Interface=0x84B951D8, Destination Call Id=7305, Source Call Id=7304,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=OFF(0x1),
   Modem=ON(0x2), Codec Bytes=160, Signal Type=2, Seq Num Start=7017)
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_voice_mode_event:
   Call Id=7305
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_voice_mode_event:
   Call Entry(Context=0x8411CACC)
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_modify_media_ind:
   IFType=0x6, Source Call Id=0x1C89, Destination Call Id=0x1C88,
   Codec=1, Codec Bytes=160
5d18h: //7304/A91FDE32B551/CCAPI/cc_process_notify_bridge_done:
   Conference Id=0x10B, Call Id1=7304, Call Id2=7305
5d18h: //7304/A91FDE32B551/CCAPI/ccCallConnect:
   Progress Indication=NULL(0), Data Bitmask=0x1
5d18h: //7304/A91FDE32B551/CCAPI/ccCallConnect:
   Call Entry(Connected=TRUE, Responsed=TRUE)
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_voice_mode_event:
   Call Id=7304
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_voice_mode_event:
   Call Entry(Context=0x84120CE4)
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_modify_media_ind:
   IFType=0x6, Source Call Id=0x1C88, Destination Call Id=0x1C89,
   Codec=1, Codec Bytes=160
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_call_disconnected:
   Cause Value=16, Interface=0x8487B7F8, Call Id=7304
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=16, Retry Count=0)
5d18h: //7304/A91FDE32B551/CCAPI/ccConferenceDestroy:
   Conference Id=0x10B, Tag=0x0
5d18h: //7304/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x10B, Source Interface=0x8487B7F8, Source Call Id=7304,
   Destination Call Id=7305, Disposition=0x0, Tag=0x0
5d18h: //7305/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x10B, Source Interface=0x84B951D8, Source Call Id=7305,
   Destination Call Id=7304, Disposition=0x0, Tag=0x0
5d18h: //7304/A91FDE32B551/CCAPI/cc_generic_bridge_done:
   Conference Id=0x10B, Source Interface=0x84B951D8, Source Call Id=7305,
   Destination Call Id=7304, Disposition=0x0, Tag=0x0
5d18h: //7304/A91FDE32B551/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16)
5d18h: //7304/A91FDE32B551/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
5d18h: //7305/A91FDE32B551/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
5d18h: //7305/A91FDE32B551/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_call_feature:
   Feature Type=6, Interface=0x84B951D8, Call Id=7305
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x8487B7F8, Tag=0x0, Call Id=7304,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
5d18h: //7304/A91FDE32B551/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
5d18h: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

5d18h: :cc_free_feature_vsa freeing 842A8130
5d18h: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

5d18h: vsacount in free is 1
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x84B951D8, Tag=0x0, Call Id=7305,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
5d18h: //7305/A91FDE32B551/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
5d18h: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

5d18h: :cc_free_feature_vsa freeing 842A8640
5d18h: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

5d18h: vsacount in free is 0
magwirevoiprouter#no debug all
All possible debugging has been turned off

Is there possibly something on answer supervision or battery reversal that I'm just not seeing?

Thanks,

Chad B.

cbenoit82 · ‎03-18-2015

FYI the POTS lines are being provided by Comcast over an ATA/Arris device. I think that may be the issue and I am attempting to concurrently troubleshoot with Comcast.

cbenoit82 · ‎03-19-2015

FYI in case anyone is following, the problem was cabling from the ATA to the Cisco. Replacing the cabling fixed the problem.