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PSTN calls do not go to Unity Connection mailbox, instead play welcome message

pedrop
Level 1
Level 1

Hi,

 

I have Unity Connection configured with some users for voicemail.

 

If I forward all calls to VM, if a call originates from another CUCM handset, it goes to the dialled users mailbox prompt as expected.

 

However, if I dial the user from the PSTN I get a Unity Connection welcome message instead of the dialled users mailbox.

 

Can anyone help me understand this?

 

Many thanks

6 Replies 6

pedrop
Level 1
Level 1