Queue Status PLK - "Feature Not Configured"

[Randall White]

What needs to be done to configure the Queue Status PLK (besides assigning it to a button template)?

I have assigned it to a couple of test phones, 7962G and 8851, but both show the message "Feature Not Configured" when I press the line key.

These phones are members of a Line Group on the top line DN, and NCQ is set up and working.

So what else needs to done to enable this feature? I scanned through the Service Parameters, but didn't see anything.

This is CUCM 10.5

Thanks, Randy

[hsood]

Hi Randy,

As per the doc, only 7962 (not 8851) should support the Queue status PLK button:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_01000.html

Ensure you have it setup as described in the following doc:

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200453-Configure-CUCM-Native-Call-Queuing-Featu.html#anc7

Remember to configure it as PLK and not a softkey.

Please rate and mark correct if helpful.

Regards,

Hitesh

[Randall White]

It turned out to be a configuration problem on the Hunt Pilot.

It does work fine on the 8851 and 8861 phones.

[neil wooloff]

Randall,
What was the configuration issue as i cannot see anything obviously wrong with mine.

HP works fine otherwise

Neil

[neil wooloff]

FIXED

a phone with Queue Status applied must be member of the line group - makes sense i guess

Neil