02-05-2007 05:03 AM - edited 03-14-2019 07:52 PM
I'm not mad, I have witnesses !
Occasionally, when I call (internally) our helpdesk number I get a ring on my phone, but it is faster that the usual one.
I've had a good dig round but cannot find any info - can anyone on here help ?
Thanks,
Roy
02-05-2007 05:12 AM
Roy what do you mean its faster?? Is the dial tone faster or the actual phone ring tone sound faster in tempo?
02-05-2007 05:28 AM
The ring tone I hear is normally ...
pause
ring
pause
ring
long pause
ring
whereas the fast ring I get is ...
ring
short pause
ring
pause
ring
short pause
ring
pause
Does that description make sense ?
02-05-2007 06:32 AM
Hi Roy,
Is your Helpdesk using IPCC or some other ACD type system? With IPCC there is no native ringback so an Audio file representing ringback is loaded against the Queue Script. This file may quite sound different than your normal internal ringback sounds.
So,you are not going mad :)
Hope this helps!
Rob
02-05-2007 08:44 AM
Hi Roy
When you get an external call - you get ring - pause - ring - long pause - ring - pause - ring.
Are you sure that you are not dialling from an external source to test or that your internal call is not tromboning through the system?
Muarrij
02-05-2007 08:54 AM
All our phones are IP internal.
We did not try dialling the problem number from external as the callers should be almost all internal.
The ring I meant was the ring we hear from the dialling phone not the receiving one.
Thanks,
Roy
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