"Mute" softkey in 7911 IP Phone

[kolkatagtc]

Hi,

i am using Cisco CM5.1.3. I am using 7911 ip phone but unable to mute, i want to create a softkey as "Mute" as there are no Mute button.

Required urgent help.

Thanks in advance.

[paolo bevilacqua]

You cannot create a Mute softkey.

From a Cisco FAQ:

Q. Do Cisco 7911 IP Phones have a mute button?

A. The Cisco 7911 IP Phones do not have a mute button. However, they have a Monitor softkey which functions as a mute button as well.

[kolkatagtc]

Thanks.

Just another question irrespective of the phone model can i create a Softkey for "Mute" in general?

[paolo bevilacqua]

No, never. It is always a physical button.

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[bartikoskig1]

So here is a shot of a 7911 with a "mute" soft key.

How do we reproduce this on other phones of the same model?

And all the "monitor" button seems to do is output over the speaker. 

[Frank Bodiker Jr]

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[SurferCUCM]

You can create a Mute softkey now.  Hope this helps

[SurferCUCM]