"reserved state in CAD for UCCX 9.0.2"

[pgupta601]

Hi All,

UCCX version :: 9.0.2.11001-24

Issue::

CAD agent goes to "reserved state" automatically.

any symtoms?

thanks, 

[Manish Gogna · Accepted solution]

Please check the following

>> Agent DN should not have shared lines.

>> The Agent phone softkey template must not have any of the unsupported features. Please remove all unsupported configurations from the Agent phones.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/release/guide/UCCX_BK_U1609442_00_uccx-release-notes/UCCX_BK_U1609442_00_uccx-release-notes_chapter_00.html#UCCX_TP_UC3AD179_00

>> Is the "automatic available" setting on the CSQ enabled on UCCX? (Appadmin > Subsystems > RmCm > Contact Service Queue > Check the CSQ settings.)

HTH

Manish

[pgupta601]

Hi Manish,

Thanks for the reply.

the issue was reported wrong. it was a calling issue than a CAD issue. :)

Thanks.