06-21-2017 11:01 AM - edited 03-17-2019 10:37 AM
Having an issue with a customer calling in , asking to be transferred and when the destination phone rings and the user picks up , customer gets disconnected. I could use some help as I am relatively new to cisco systems.
06-21-2017 09:30 PM
It must be the media negotiation which is causing this trouble. What is exactly is the call flow ?
For Ex:- ITSP >> SIP >> CUBE >> SIP >> CUCM >> Phone A >> Transfers to Phone B.
Regards
Abhay
06-22-2017 05:40 AM
Where can I find this information? I am sorry but I am new to this and unfortunately I cant seem to find anyone with this information.
Also just to clarify
we have two gateways, one for each building location. It seems whenever we transfer from building A to building B, it goes like this.
Call comes in > Building A user transfers caller to requested individual > Building B user hears phone ring > Building B user picks up and call instantly drops.
This issue is random but always at building B site
06-22-2017 08:56 AM
Involve the network admin to know the topology.
Regards
Abhay
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