01-28-2010 01:30 PM - edited 03-15-2019 09:13 PM
Hi
I am having a challenge with the configuration of shared lines on Cisco 7962 phones. Environment is Cisco unified Communication Manager 7.1.3
Scenario
Two Cisco 7962 phones with have the three DN configured,
Phone 1 Line 1= 1000, Line 2= 1001, Line3=1003 assigned to Manager
Phone 2 Line 1 = 1001, Line 2= 1000, Line 3 = 1004 assigned to Secretary
When an incoming calls comes to DN 1001 which the primary DN for the secretary, it is configured to flash on Phone 1 and ring on the primary.
The challenge however is when an incoming call rings at 1001 , if phone 1 lifts the receiver to make a call automatically the incoming call is answered.
Is there a way to prevent this from happening?
MLaing
Solved! Go to Solution.
02-01-2010 09:07 AM
Try adjusting the Auo Line Select option to disable under the phone configuration setup.
mark
02-01-2010 09:07 AM
Try adjusting the Auo Line Select option to disable under the phone configuration setup.
mark
03-22-2010 07:14 AM
Were you able to fix the line appearance issue with your Cisco 7962G
?
03-22-2010 08:51 AM
Yes this resolved my issue
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