Reception Phone Lines

[joulianwilmer]

In most of our offices the receptionists use ARC to route calls but we have a small office opening and the office manager does not want to use ARC.

I would like the reception phone to be able to handle 4 or 5 lines so she can place calls on hold or transfer.

What is the best way to do this.

Thanks

[yahsiel2004]

Are you using CUCM or CME? What model phones will the receptionist have?

HTH

Regards,

Yosh

[joulianwilmer]

We are CUCM and she will have a 7975 or a 7945.

I don't think a 7945 would be the best choice

Thanks

[yahsiel2004]

There are many ways to approach this.

Example 1:

Phone

Line 1  - 1000

CFWD Busy 1001

Busy Trigger 1

Line 2 - 1001

CFWD Busy 1002

Busy Trigger 1

Line 3 - 1002

CFWD Busy 1003

Busy Trigger 1

Line 4 - 1003

CFWD Busy 1004

Busy Trigger 1

Line 5 - 1004

CFWD Busy 1005

Busy Trigger 1

Line 6 - 1005

CFWD Busy 1006

Busy Trigger 1

Line 7 - 1006

CFWD Busy 1007

Busy Trigger 1

Line 8 - 1007

Example 2:

Line 1 - 1000

Maximum Number of Calls 16

Busy Trigger 8

HTH

Regards,

Yosh