Hi, Bryan,
I am not sure that I understand your question. Can you please provide an example of the situation you are referencing in your post, or provide more information for our subject matter experts to better help you?
If you are experiencing technical difficulties with your SX20, then I recommend you post this and future Telepresence support questions to the Cisco Support Community (https://supportforums.cisco.com/community/netpro/collaboration-voice-video/telepresence) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.
We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program! In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.
I hope that helps.
Kelli Glass, Moderator for the Cisco Collaboration Community
