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Reports/Tools for determining concurrent external calls on Cisco UCM

ryabutler
Level 1
Level 1

Hi,

I'm trying to determine the estimated number of concurrent calls through our PRI line with our voice gateway which connects back to our Cisco UCM server.

Cisco CDR doesn't provide any good info from what I can tell.  What reports and/or tools can provide me those results?

Thank you!

-rya

3 Replies 3

Rob Huffman
Hall of Fame
Hall of Fame

Hi Rya,

Hope life is treating you well my friend

There is no built-in report within CUCM Admin that will show

you this info. You can use the PRI Channels Active window in RTMT

that references the specific PRI and you will be able to see the number of active calls.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/rtmt/rtpmcm.html#wp1012748

One of the good 3rd party products for nice PRI - usage reports is Variphy

http://www.variphy.com/products/enterprises/

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

JiriPrinc
Level 1
Level 1

Hi,

I would distinguish your question to two cases:

1. Current Concurrent Calls

The calls that are happening righ now. In this case, CDRs are not usable, they inform only about past/disconnected calls. CUCM does not have a list of such calls either. However you can collect such information by using TAPI/JTAPI, but it is not a trivial task for few days. But there are some 3rd party utilitied/software that can do that for you (e.g. I lead a development of a product that can do that - www.2ring.com/newjuice).

2. Calls that are already Disconnected

In this case, you can use the CDRs to see the such call history but, again, CUCM will not sutisfied you. You can try Cisco CDR Analysis and Reporting, but do not expect much. I would say thay for this you need to check any other 3rd party solution - CDR analysis tools, and or Call Accounting systems, they usually can create report for your needs, if they do not have it already. We gave one such product as well and you can find more here:

https://marketplace.cisco.com/catalog/search?utf8=✓&search%5Bq%5D=accounting&commit=Search+Solutions+Catalog&search%5Btechnology_category_ids%5D=-1%2C23%2C24%2C25%2C26%2C27%2C28%2C29%2C30%2C31%2C32%2C33%2C34%2C35%2C36%2C37%2C38%2C39%2C40%2C41%2C42%2C...

I hope this helps.

Jiri

Chris Lee
Level 1
Level 1

Hi rya -

Here's a sample output from Variphy showing you the utilization for a PRI...