ringback.wav file where do i find it callmanager

[snahosany]

Hello,

I need the ringback.wav file used by call manager, i have CUCMBE ver 8. Can you please tell me where do i get this file in cucm?

If it is available through linux interface then how do i retrieve it, is it possible to get through the web interface.

Badly need this file.

Please help!!!

thanks

[testeven]

Hi,

Unfortunately I don't think you can get the file just with CLI access, you'll need root access and only TAC provides it. You can SSH into CUCM and run a:

admin: file list activelog cm/tftpdata

The ringback is not there, it only has TFTP files such as ringtones and phone loads.

To see the actual ringback you need to be logged with a root account and run this:

[root@DTR1UC201 ~]# ls -ltr /usr/local/cm/moh/

AFAIK TAC only provides root acces in case of a bug or something that needs it and they are the ones that login to the system with root, not the customers... anyway you can open a TAC SR and ask if you want to

Regards,

Tere.

[Joseph Martini]

Most MoH files can also be found in the moh prep directory which you can view or download from with "file list activelog /mohprep/", and then download with "file get activelog /mohprep/*".

[snahosany]

My issues is that i have a ringback.wav file, on computer it plays well but

when i upload it, and when it rings it gets distorted, i.e. breaking as it

goes along.

I do not know why, the file is 88 kbps.

Can someboby please help.

thanks

[Aaron Harrison]

Hi

Not sure if 88kbps is the correct format. You should save the file as an 8-bit, 8khz, mono file, Windows Sound Recorder has this option if you 'save as'.

Aaron

[Amit23]

hello,

can someone send me ringback tone.wav file?

[Jorge Barrera]

Hi

For cases like this when I was in need of a specific file like in your case ringback.wav or transcoding from G711 to G729 without the need to purchase additional software and with a simple copy and paste.  I have a windows version of callmanager 4.1.3 with access to the TFTP folder and the DropMOHFilesHere for file transcoding.  I can get multiple MOH and .wav files that will work under the CM Appliance version.

If you have access to a CM Windows Version you can get the file from there.

hth

Jbarrera