RTMT alerts

[Pramoth Sundaram]

Hi All

I'm looking to setup RTMT to sent email alert my service desk to notify senior engineers when something goes wrong with the CUCM, but i have problem here that RTMT is not capable of send the Pririty (eg: P1, P2, P3) for range of alerts we have in the CUCM, does any one know how can i get this done.

the Severity Field in RTMT is not getting notified in the email alerts....

Please help....Thanks

[Karthik Sivaram]

hi Pramoth,

You will have to set the severity for the alert.....

1.Login to the RTMT and choose Alert Center.

   2. Right click on the XXXXXX alert, and choose Set Alert/Properties.... Configure the following and click Next:

    - The alert is enabled

    - Select the severity of the alert.

           .

    - Select the server that you want to make the report

Doc:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080a5d2c9.shtml

Hope this helps!

Thanks,

Karthik