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Bekzod Fakhriddinov
Enthusiast

RTMT CM traces time setup

Hi . Im trying to collect files from Trace&Log central but having this issue : Im getting SDL files beggining with at the time started to run collection and can not get SDL files for 1 or 2 or 3 hours earlier incidents. 

How to fix this ?

Thank you

P.S. and also if calls drops on user phones which option, useful to find a problem, need to be checked  on rtmt -Trace&Log Central together with Cisco CallManager option ? 

4 REPLIES 4
Jaime Valencia
Hall of Fame Cisco Employee

What version is this?

HTH

java

if this helps, please rate

10.5

cnuche
Cisco Employee

Hi,

You may check if there are any files using the CLI, if there are no new files you will need to restart the CCM service.

Cisco CallManager

    activelog cm/trace/ccm/sdl/SDL.*

    activelog cm/trace/ccm/calllogs/calllogs_.txt

    activelog cm/trace/ccm/sdi/ccm.txt

Regards,

Christian.

there are no activelog command. 

admin:activelog cm/trace/ccm/sdl/SDL.*

Executed command unsuccessfully
No valid command entered

------------------------------------------

admin:file view activelog cm/trace/ccm/sdl/SDL.*
cm/trace/ccm/sdl/SDL.*: File not found.

Also when I do :

admin:file list detail activelog cm/trace/ccm/sdl/   ## it doesnt show files created first half of the day . 

Executed command unsuccessfully
No valid command entered
admin:file list activelog cm/trace/ccm/sdl/ detail
09 Jan,2017 16:34:37 34 SDL001_100.index
09 Jan,2017 16:15:08 326,865 SDL001_100_000001.txt.gz
09 Jan,2017 16:15:37 347,685 SDL001_100_000002.txt.gz
09 Jan,2017 16:15:43 390,844 SDL001_100_000003.txt.gz
09 Jan,2017 16:16:05 341,157 SDL001_100_000004.txt.gz
09 Jan,2017 16:16:21 360,139 SDL001_100_000005.txt.gz
09 Jan,2017 16:16:33 367,808 SDL001_100_000006.txt.gz
09 Jan,2017 16:16:41 365,689 SDL001_100_000007.txt.gz
09 Jan,2017 16:16:53 369,368 SDL001_100_000008.txt.gz
09 Jan,2017 16:17:04 377,108 SDL001_100_000009.txt.gz
09 Jan,2017 16:17:30 356,154 SDL001_100_000010.txt.gz
09 Jan,2017 16:17:41 385,047 SDL001_100_000011.txt.gz
09 Jan,2017 16:18:07 318,203 SDL001_100_000012.txt.gz
09 Jan,2017 16:18:28 311,811 SDL001_100_000013.txt.gz
09 Jan,2017 16:18:55 301,786 SDL001_100_000014.txt.gz
09 Jan,2017 16:19:32 311,556 SDL001_100_000015.txt.gz
09 Jan,2017 16:19:44 397,849 SDL001_100_000016.txt.gz
09 Jan,2017 16:20:10 316,215 SDL001_100_000017.txt.gz
09 Jan,2017 16:20:30 312,132 SDL001_100_000018.txt.gz
09 Jan,2017 16:20:50 337,486 SDL001_100_000019.txt.gz
09 Jan,2017 16:21:13 375,036 SDL001_100_000020.txt.gz
09 Jan,2017 16:21:17 406,524 SDL001_100_000021.txt.gz
09 Jan,2017 16:21:39 350,076 SDL001_100_000022.txt.gz
09 Jan,2017 16:21:57 365,115 SDL001_100_000023.txt.gz
09 Jan,2017 16:22:21 295,854 SDL001_100_000024.txt.gz
09 Jan,2017 16:22:37 355,648 SDL001_100_000025.txt.gz
09 Jan,2017 16:22:54 358,953 SDL001_100_000026.txt.gz
09 Jan,2017 16:23:07 365,142 SDL001_100_000027.txt.gz
09 Jan,2017 16:23:10 390,698 SDL001_100_000028.txt.gz
09 Jan,2017 16:23:31 357,187 SDL001_100_000029.txt.gz
09 Jan,2017 16:23:54 329,621 SDL001_100_000030.txt.gz
09 Jan,2017 16:24:09 353,753 SDL001_100_000031.txt.gz
09 Jan,2017 16:24:15 391,101 SDL001_100_000032.txt.gz
09 Jan,2017 16:24:26 368,498 SDL001_100_000033.txt.gz
09 Jan,2017 16:24:48 334,220 SDL001_100_000034.txt.gz
09 Jan,2017 16:24:55 394,917 SDL001_100_000035.txt.gz
09 Jan,2017 16:25:21 354,272 SDL001_100_000036.txt.gz
09 Jan,2017 16:25:43 348,930 SDL001_100_000037.txt.gz
09 Jan,2017 16:25:57 369,459 SDL001_100_000038.txt.gz
09 Jan,2017 16:26:18 325,614 SDL001_100_000039.txt.gz
09 Jan,2017 16:26:30 361,666 SDL001_100_000040.txt.gz
09 Jan,2017 16:26:59 334,942 SDL001_100_000041.txt.gz
09 Jan,2017 16:27:22 341,049 SDL001_100_000042.txt.gz
09 Jan,2017 16:27:50 298,580 SDL001_100_000043.txt.gz
09 Jan,2017 16:28:10 317,909 SDL001_100_000044.txt.gz
09 Jan,2017 16:28:27 350,343 SDL001_100_000045.txt.gz
09 Jan,2017 16:28:37 377,422 SDL001_100_000046.txt.gz
09 Jan,2017 16:29:02 349,089 SDL001_100_000047.txt.gz
09 Jan,2017 16:29:27 338,590 SDL001_100_000048.txt.gz
09 Jan,2017 16:29:44 340,237 SDL001_100_000049.txt.gz
09 Jan,2017 16:30:11 285,764 SDL001_100_000050.txt.gz
09 Jan,2017 16:30:30 304,004 SDL001_100_000051.txt.gz
09 Jan,2017 16:30:42 368,760 SDL001_100_000052.txt.gz
09 Jan,2017 16:31:07 354,478 SDL001_100_000053.txt.gz
09 Jan,2017 16:31:26 349,054 SDL001_100_000054.txt.gz
09 Jan,2017 16:31:37 382,020 SDL001_100_000055.txt.gz
09 Jan,2017 16:31:50 351,768 SDL001_100_000056.txt.gz
09 Jan,2017 16:32:12 310,786 SDL001_100_000057.txt.gz
09 Jan,2017 16:32:32 358,287 SDL001_100_000058.txt.gz
09 Jan,2017 16:33:06 322,381 SDL001_100_000059.txt.gz
09 Jan,2017 16:33:36 294,923 SDL001_100_000060.txt.gz
09 Jan,2017 16:33:57 315,049 SDL001_100_000061.txt.gz
09 Jan,2017 16:34:03 382,379 SDL001_100_000062.txt.gz
09 Jan,2017 16:34:11 387,778 SDL001_100_000063.txt.gz
09 Jan,2017 16:34:25 362,975 SDL001_100_000064.txt.gz
09 Jan,2017 16:34:37 400,911 SDL001_100_000065.txt.gz
09 Jan,2017 16:34:51 250,193 SDL001_100_000066.txt.gzo
09 Jan,2017 15:24:53 364,638 SDL001_100_000067.txt.gz
09 Jan,2017 15:25:03 381,194 SDL001_100_000068.txt.gz
09 Jan,2017 15:25:09 397,643 SDL001_100_000069.txt.gz
09 Jan,2017 15:25:39 328,344 SDL001_100_000070.txt.gz
09 Jan,2017 15:25:47 392,687 SDL001_100_000071.txt.gz
09 Jan,2017 15:26:09 340,023 SDL001_100_000072.txt.gz
09 Jan,2017 15:26:30 312,796 SDL001_100_000073.txt.gz
09 Jan,2017 15:26:50 326,430 SDL001_100_000074.txt.gz
09 Jan,2017 15:27:09 349,958 SDL001_100_000075.txt.gz
09 Jan,2017 15:27:21 358,290 SDL001_100_000076.txt.gz
09 Jan,2017 15:27:52 328,226 SDL001_100_000077.txt.gz
09 Jan,2017 15:28:08 362,762 SDL001_100_000078.txt.gz
09 Jan,2017 15:28:33 305,775 SDL001_100_000079.txt.gz
09 Jan,2017 15:28:52 330,770 SDL001_100_000080.txt.gz
09 Jan,2017 15:29:05 361,454 SDL001_100_000081.txt.gz
09 Jan,2017 15:29:32 345,615 SDL001_100_000082.txt.gz
09 Jan,2017 15:29:57 336,292 SDL001_100_000083.txt.gz
09 Jan,2017 15:30:20 326,938 SDL001_100_000084.txt.gz
09 Jan,2017 15:30:38 333,057 SDL001_100_000085.txt.gz
09 Jan,2017 15:30:50 361,216 SDL001_100_000086.txt.gz
09 Jan,2017 15:31:09 356,127 SDL001_100_000087.txt.gz
09 Jan,2017 15:31:30 354,040 SDL001_100_000088.txt.gz
09 Jan,2017 15:31:38 373,818 SDL001_100_000089.txt.gz
09 Jan,2017 15:31:58 339,777 SDL001_100_000090.txt.gz
09 Jan,2017 15:32:06 371,867 SDL001_100_000091.txt.gz
09 Jan,2017 15:32:18 357,768 SDL001_100_000092.txt.gz
09 Jan,2017 15:32:32 365,092 SDL001_100_000093.txt.gz
09 Jan,2017 15:32:48 337,105 SDL001_100_000094.txt.gz
09 Jan,2017 15:32:59 380,995 SDL001_100_000095.txt.gz
09 Jan,2017 15:33:28 330,390 SDL001_100_000096.txt.gz
09 Jan,2017 15:33:57 314,732 SDL001_100_000097.txt.gz
09 Jan,2017 15:34:19 315,536 SDL001_100_000098.txt.gz
09 Jan,2017 15:34:30 353,683 SDL001_100_000099.txt.gz
09 Jan,2017 15:34:47 344,640 SDL001_100_000100.txt.gz
09 Jan,2017 15:35:05 363,245 SDL001_100_000101.txt.gz
09 Jan,2017 15:35:18 382,312 SDL001_100_000102.txt.gz
09 Jan,2017 15:35:28 398,753 SDL001_100_000103.txt.gz
09 Jan,2017 15:35:48 351,405 SDL001_100_000104.txt.gz
09 Jan,2017 15:36:12 300,777 SDL001_100_000105.txt.gz
09 Jan,2017 15:36:29 331,071 SDL001_100_000106.txt.gz
09 Jan,2017 15:36:54 316,988 SDL001_100_000107.txt.gz
09 Jan,2017 15:37:24 347,395 SDL001_100_000108.txt.gz
09 Jan,2017 15:37:30 387,787 SDL001_100_000109.txt.gz
09 Jan,2017 15:37:56 315,144 SDL001_100_000110.txt.gz
09 Jan,2017 15:38:10 347,463 SDL001_100_000111.txt.gz
09 Jan,2017 15:38:25 353,940 SDL001_100_000112.txt.gz
09 Jan,2017 15:38:35 386,971 SDL001_100_000113.txt.gz
09 Jan,2017 15:39:12 310,154 SDL001_100_000114.txt.gz
09 Jan,2017 15:39:41 316,845 SDL001_100_000115.txt.gz
09 Jan,2017 15:39:58 344,300 SDL001_100_000116.txt.gz
09 Jan,2017 15:40:12 356,605 SDL001_100_000117.txt.gz
09 Jan,2017 15:40:16 395,514 SDL001_100_000118.txt.gz
09 Jan,2017 15:40:36 318,470 SDL001_100_000119.txt.gz
09 Jan,2017 15:41:08 338,029 SDL001_100_000120.txt.gz
09 Jan,2017 15:41:24 363,894 SDL001_100_000121.txt.gz
09 Jan,2017 15:41:36 361,013 SDL001_100_000122.txt.gz
09 Jan,2017 15:41:50 339,504 SDL001_100_000123.txt.gz
09 Jan,2017 15:42:02 360,713 SDL001_100_000124.txt.gz
09 Jan,2017 15:42:19 304,607 SDL001_100_000125.txt.gz
09 Jan,2017 15:42:27 360,606 SDL001_100_000126.txt.gz
09 Jan,2017 15:42:37 363,955 SDL001_100_000127.txt.gz
09 Jan,2017 15:42:47 362,094 SDL001_100_000128.txt.gz
09 Jan,2017 15:42:57 378,435 SDL001_100_000129.txt.gz
09 Jan,2017 15:43:07 394,974 SDL001_100_000130.txt.gz
09 Jan,2017 15:43:18 381,019 SDL001_100_000131.txt.gz
09 Jan,2017 15:43:37 354,214 SDL001_100_000132.txt.gz
09 Jan,2017 15:43:50 349,649 SDL001_100_000133.txt.gz
09 Jan,2017 15:43:58 390,991 SDL001_100_000134.txt.gz
09 Jan,2017 15:44:18 324,321 SDL001_100_000135.txt.gz
09 Jan,2017 15:44:56 306,115 SDL001_100_000136.txt.gz
09 Jan,2017 15:45:22 326,670 SDL001_100_000137.txt.gz
09 Jan,2017 15:45:29 395,922 SDL001_100_000138.txt.gz
09 Jan,2017 15:45:42 364,206 SDL001_100_000139.txt.gz
09 Jan,2017 15:45:51 368,528 SDL001_100_000140.txt.gz
09 Jan,2017 15:45:59 349,199 SDL001_100_000141.txt.gz
09 Jan,2017 15:46:09 362,679 SDL001_100_000142.txt.gz
09 Jan,2017 15:46:19 372,476 SDL001_100_000143.txt.gz
09 Jan,2017 15:47:01 298,927 SDL001_100_000144.txt.gz
09 Jan,2017 15:47:20 341,971 SDL001_100_000145.txt.gz
09 Jan,2017 15:47:36 364,704 SDL001_100_000146.txt.gz
09 Jan,2017 15:47:48 367,730 SDL001_100_000147.txt.gz
09 Jan,2017 15:48:03 343,956 SDL001_100_000148.txt.gz
09 Jan,2017 15:48:15 378,848 SDL001_100_000149.txt.gz
09 Jan,2017 15:48:46 328,747 SDL001_100_000150.txt.gz
09 Jan,2017 15:49:11 337,937 SDL001_100_000151.txt.gz
09 Jan,2017 15:49:19 402,986 SDL001_100_000152.txt.gz
09 Jan,2017 15:49:38 332,062 SDL001_100_000153.txt.gz
09 Jan,2017 15:49:53 362,278 SDL001_100_000154.txt.gz
09 Jan,2017 15:49:57 355,235 SDL001_100_000155.txt.gz
09 Jan,2017 15:50:05 373,501 SDL001_100_000156.txt.gz
09 Jan,2017 15:50:21 359,353 SDL001_100_000157.txt.gz
09 Jan,2017 15:50:29 349,262 SDL001_100_000158.txt.gz
09 Jan,2017 15:50:58 332,101 SDL001_100_000159.txt.gz
09 Jan,2017 15:51:15 361,453 SDL001_100_000160.txt.gz
09 Jan,2017 15:51:26 374,753 SDL001_100_000161.txt.gz
09 Jan,2017 15:51:36 383,206 SDL001_100_000162.txt.gz
09 Jan,2017 15:51:52 330,498 SDL001_100_000163.txt.gz
09 Jan,2017 15:52:01 392,185 SDL001_100_000164.txt.gz
09 Jan,2017 15:52:07 391,885 SDL001_100_000165.txt.gz
09 Jan,2017 15:52:13 402,576 SDL001_100_000166.txt.gz
09 Jan,2017 15:52:22 405,886 SDL001_100_000167.txt.gz
09 Jan,2017 15:52:36 378,611 SDL001_100_000168.txt.gz
09 Jan,2017 15:53:03 335,081 SDL001_100_000169.txt.gz
09 Jan,2017 15:53:09 388,551 SDL001_100_000170.txt.gz
09 Jan,2017 15:53:14 377,586 SDL001_100_000171.txt.gz
09 Jan,2017 15:53:34 326,496 SDL001_100_000172.txt.gz
09 Jan,2017 15:53:46 363,839 SDL001_100_000173.txt.gz
09 Jan,2017 15:53:58 376,554 SDL001_100_000174.txt.gz
09 Jan,2017 15:54:11 378,541 SDL001_100_000175.txt.gz
09 Jan,2017 15:54:35 360,274 SDL001_100_000176.txt.gz
09 Jan,2017 15:54:49 359,193 SDL001_100_000177.txt.gz
09 Jan,2017 15:55:13 321,300 SDL001_100_000178.txt.gz
09 Jan,2017 15:55:39 294,723 SDL001_100_000179.txt.gz
09 Jan,2017 15:56:05 317,271 SDL001_100_000180.txt.gz
09 Jan,2017 15:56:35 342,518 SDL001_100_000181.txt.gz
09 Jan,2017 15:57:09 280,163 SDL001_100_000182.txt.gz
09 Jan,2017 15:57:36 283,217 SDL001_100_000183.txt.gz
09 Jan,2017 15:57:54 353,970 SDL001_100_000184.txt.gz
09 Jan,2017 15:58:21 348,787 SDL001_100_000185.txt.gz
09 Jan,2017 15:58:42 340,283 SDL001_100_000186.txt.gz
09 Jan,2017 15:58:47 405,503 SDL001_100_000187.txt.gz
09 Jan,2017 15:58:54 398,705 SDL001_100_000188.txt.gz
09 Jan,2017 15:59:16 315,762 SDL001_100_000189.txt.gz
09 Jan,2017 15:59:37 313,182 SDL001_100_000190.txt.gz
09 Jan,2017 16:00:00 339,474 SDL001_100_000191.txt.gz
09 Jan,2017 16:00:20 384,740 SDL001_100_000192.txt.gz
09 Jan,2017 16:00:42 337,113 SDL001_100_000193.txt.gz
09 Jan,2017 16:01:00 340,199 SDL001_100_000194.txt.gz
09 Jan,2017 16:01:18 326,125 SDL001_100_000195.txt.gz
09 Jan,2017 16:01:45 304,802 SDL001_100_000196.txt.gz
09 Jan,2017 16:02:06 367,642 SDL001_100_000197.txt.gz
09 Jan,2017 16:02:27 348,262 SDL001_100_000198.txt.gz
09 Jan,2017 16:02:45 352,851 SDL001_100_000199.txt.gz
09 Jan,2017 16:03:10 291,491 SDL001_100_000200.txt.gz
09 Jan,2017 16:03:27 343,593 SDL001_100_000201.txt.gz
09 Jan,2017 16:04:00 307,508 SDL001_100_000202.txt.gz
09 Jan,2017 16:04:23 343,234 SDL001_100_000203.txt.gz
09 Jan,2017 16:04:43 348,530 SDL001_100_000204.txt.gz
09 Jan,2017 16:04:56 362,521 SDL001_100_000205.txt.gz
09 Jan,2017 16:05:03 386,581 SDL001_100_000206.txt.gz
09 Jan,2017 16:05:13 369,055 SDL001_100_000207.txt.gz
09 Jan,2017 16:05:33 339,146 SDL001_100_000208.txt.gz
09 Jan,2017 16:05:59 356,224 SDL001_100_000209.txt.gz
09 Jan,2017 16:06:09 361,870 SDL001_100_000210.txt.gz
09 Jan,2017 16:06:17 378,557 SDL001_100_000211.txt.gz
09 Jan,2017 16:06:23 411,294 SDL001_100_000212.txt.gz
09 Jan,2017 16:06:33 369,009 SDL001_100_000213.txt.gz
09 Jan,2017 16:06:37 404,965 SDL001_100_000214.txt.gz
09 Jan,2017 16:06:47 364,177 SDL001_100_000215.txt.gz
09 Jan,2017 16:06:59 378,070 SDL001_100_000216.txt.gz
09 Jan,2017 16:07:09 369,951 SDL001_100_000217.txt.gz
09 Jan,2017 16:07:20 374,438 SDL001_100_000218.txt.gz
09 Jan,2017 16:07:47 346,301 SDL001_100_000219.txt.gz
09 Jan,2017 16:07:59 377,999 SDL001_100_000220.txt.gz
09 Jan,2017 16:08:13 370,057 SDL001_100_000221.txt.gz
09 Jan,2017 16:08:19 379,614 SDL001_100_000222.txt.gz
09 Jan,2017 16:08:34 360,078 SDL001_100_000223.txt.gz
09 Jan,2017 16:08:48 356,631 SDL001_100_000224.txt.gz
09 Jan,2017 16:09:03 349,103 SDL001_100_000225.txt.gz
09 Jan,2017 16:09:11 386,330 SDL001_100_000226.txt.gz
09 Jan,2017 16:09:26 354,981 SDL001_100_000227.txt.gz
09 Jan,2017 16:09:49 351,371 SDL001_100_000228.txt.gz
09 Jan,2017 16:09:57 399,372 SDL001_100_000229.txt.gz
09 Jan,2017 16:10:05 393,033 SDL001_100_000230.txt.gz
09 Jan,2017 16:10:16 371,633 SDL001_100_000231.txt.gz
09 Jan,2017 16:10:20 401,124 SDL001_100_000232.txt.gz
09 Jan,2017 16:10:33 367,885 SDL001_100_000233.txt.gz
09 Jan,2017 16:10:43 349,593 SDL001_100_000234.txt.gz
09 Jan,2017 16:10:49 377,271 SDL001_100_000235.txt.gz
09 Jan,2017 16:11:05 353,878 SDL001_100_000236.txt.gz
09 Jan,2017 16:11:25 342,982 SDL001_100_000237.txt.gz
09 Jan,2017 16:11:39 378,273 SDL001_100_000238.txt.gz
09 Jan,2017 16:11:54 349,921 SDL001_100_000239.txt.gz
09 Jan,2017 16:12:15 335,474 SDL001_100_000240.txt.gz
09 Jan,2017 16:12:34 335,407 SDL001_100_000241.txt.gz
09 Jan,2017 16:12:48 352,839 SDL001_100_000242.txt.gz
09 Jan,2017 16:12:58 379,844 SDL001_100_000243.txt.gz
09 Jan,2017 16:13:13 348,409 SDL001_100_000244.txt.gz
09 Jan,2017 16:13:24 390,188 SDL001_100_000245.txt.gz
09 Jan,2017 16:13:33 386,474 SDL001_100_000246.txt.gz
09 Jan,2017 16:13:52 375,258 SDL001_100_000247.txt.gz
09 Jan,2017 16:14:12 360,493 SDL001_100_000248.txt.gz
09 Jan,2017 16:14:31 340,459 SDL001_100_000249.txt.gz
09 Jan,2017 16:14:46 341,307 SDL001_100_000250.txt.gz
dir count = 0, file count = 251
admin:file list activelog cm/trace/ccm/sdl/ detail

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