RTMT CM traces time setup

[Bekzod Fakhriddinov]

Hi . Im trying to collect files from Trace&Log central but having this issue : Im getting SDL files beggining with at the time started to run collection and can not get SDL files for 1 or 2 or 3 hours earlier incidents. 

How to fix this ?

Thank you

P.S. and also if calls drops on user phones which option, useful to find a problem, need to be checked  on rtmt -Trace&Log Central together with Cisco CallManager option ? 

[Jaime Valencia]

What version is this?

[Bekzod Fakhriddinov]

10.5

[cnuche]

Hi,

You may check if there are any files using the CLI, if there are no new files you will need to restart the CCM service.

Cisco CallManager

    activelog cm/trace/ccm/sdl/SDL.*

    activelog cm/trace/ccm/calllogs/calllogs_.txt

    activelog cm/trace/ccm/sdi/ccm.txt

Regards,

Christian.

[Bekzod Fakhriddinov]

there are no activelog command. 

admin:activelog cm/trace/ccm/sdl/SDL.*

Executed command unsuccessfully
No valid command entered

------------------------------------------

admin:file view activelog cm/trace/ccm/sdl/SDL.*
cm/trace/ccm/sdl/SDL.*: File not found.

Also when I do :

admin:file list detail activelog cm/trace/ccm/sdl/   ## it doesnt show files created first half of the day . 

Executed command unsuccessfully
No valid command entered
admin:file list activelog cm/trace/ccm/sdl/ detail
09 Jan,2017 16:34:37 34 SDL001_100.index
09 Jan,2017 16:15:08 326,865 SDL001_100_000001.txt.gz
09 Jan,2017 16:15:37 347,685 SDL001_100_000002.txt.gz
09 Jan,2017 16:15:43 390,844 SDL001_100_000003.txt.gz
09 Jan,2017 16:16:05 341,157 SDL001_100_000004.txt.gz
09 Jan,2017 16:16:21 360,139 SDL001_100_000005.txt.gz
09 Jan,2017 16:16:33 367,808 SDL001_100_000006.txt.gz
09 Jan,2017 16:16:41 365,689 SDL001_100_000007.txt.gz
09 Jan,2017 16:16:53 369,368 SDL001_100_000008.txt.gz
09 Jan,2017 16:17:04 377,108 SDL001_100_000009.txt.gz
09 Jan,2017 16:17:30 356,154 SDL001_100_000010.txt.gz
09 Jan,2017 16:17:41 385,047 SDL001_100_000011.txt.gz
09 Jan,2017 16:18:07 318,203 SDL001_100_000012.txt.gz
09 Jan,2017 16:18:28 311,811 SDL001_100_000013.txt.gz
09 Jan,2017 16:18:55 301,786 SDL001_100_000014.txt.gz
09 Jan,2017 16:19:32 311,556 SDL001_100_000015.txt.gz
09 Jan,2017 16:19:44 397,849 SDL001_100_000016.txt.gz
09 Jan,2017 16:20:10 316,215 SDL001_100_000017.txt.gz
09 Jan,2017 16:20:30 312,132 SDL001_100_000018.txt.gz
09 Jan,2017 16:20:50 337,486 SDL001_100_000019.txt.gz
09 Jan,2017 16:21:13 375,036 SDL001_100_000020.txt.gz
09 Jan,2017 16:21:17 406,524 SDL001_100_000021.txt.gz
09 Jan,2017 16:21:39 350,076 SDL001_100_000022.txt.gz
09 Jan,2017 16:21:57 365,115 SDL001_100_000023.txt.gz
09 Jan,2017 16:22:21 295,854 SDL001_100_000024.txt.gz
09 Jan,2017 16:22:37 355,648 SDL001_100_000025.txt.gz
09 Jan,2017 16:22:54 358,953 SDL001_100_000026.txt.gz
09 Jan,2017 16:23:07 365,142 SDL001_100_000027.txt.gz
09 Jan,2017 16:23:10 390,698 SDL001_100_000028.txt.gz
09 Jan,2017 16:23:31 357,187 SDL001_100_000029.txt.gz
09 Jan,2017 16:23:54 329,621 SDL001_100_000030.txt.gz
09 Jan,2017 16:24:09 353,753 SDL001_100_000031.txt.gz
09 Jan,2017 16:24:15 391,101 SDL001_100_000032.txt.gz
09 Jan,2017 16:24:26 368,498 SDL001_100_000033.txt.gz
09 Jan,2017 16:24:48 334,220 SDL001_100_000034.txt.gz
09 Jan,2017 16:24:55 394,917 SDL001_100_000035.txt.gz
09 Jan,2017 16:25:21 354,272 SDL001_100_000036.txt.gz
09 Jan,2017 16:25:43 348,930 SDL001_100_000037.txt.gz
09 Jan,2017 16:25:57 369,459 SDL001_100_000038.txt.gz
09 Jan,2017 16:26:18 325,614 SDL001_100_000039.txt.gz
09 Jan,2017 16:26:30 361,666 SDL001_100_000040.txt.gz
09 Jan,2017 16:26:59 334,942 SDL001_100_000041.txt.gz
09 Jan,2017 16:27:22 341,049 SDL001_100_000042.txt.gz
09 Jan,2017 16:27:50 298,580 SDL001_100_000043.txt.gz
09 Jan,2017 16:28:10 317,909 SDL001_100_000044.txt.gz
09 Jan,2017 16:28:27 350,343 SDL001_100_000045.txt.gz
09 Jan,2017 16:28:37 377,422 SDL001_100_000046.txt.gz
09 Jan,2017 16:29:02 349,089 SDL001_100_000047.txt.gz
09 Jan,2017 16:29:27 338,590 SDL001_100_000048.txt.gz
09 Jan,2017 16:29:44 340,237 SDL001_100_000049.txt.gz
09 Jan,2017 16:30:11 285,764 SDL001_100_000050.txt.gz
09 Jan,2017 16:30:30 304,004 SDL001_100_000051.txt.gz
09 Jan,2017 16:30:42 368,760 SDL001_100_000052.txt.gz
09 Jan,2017 16:31:07 354,478 SDL001_100_000053.txt.gz
09 Jan,2017 16:31:26 349,054 SDL001_100_000054.txt.gz
09 Jan,2017 16:31:37 382,020 SDL001_100_000055.txt.gz
09 Jan,2017 16:31:50 351,768 SDL001_100_000056.txt.gz
09 Jan,2017 16:32:12 310,786 SDL001_100_000057.txt.gz
09 Jan,2017 16:32:32 358,287 SDL001_100_000058.txt.gz
09 Jan,2017 16:33:06 322,381 SDL001_100_000059.txt.gz
09 Jan,2017 16:33:36 294,923 SDL001_100_000060.txt.gz
09 Jan,2017 16:33:57 315,049 SDL001_100_000061.txt.gz
09 Jan,2017 16:34:03 382,379 SDL001_100_000062.txt.gz
09 Jan,2017 16:34:11 387,778 SDL001_100_000063.txt.gz
09 Jan,2017 16:34:25 362,975 SDL001_100_000064.txt.gz
09 Jan,2017 16:34:37 400,911 SDL001_100_000065.txt.gz
09 Jan,2017 16:34:51 250,193 SDL001_100_000066.txt.gzo
09 Jan,2017 15:24:53 364,638 SDL001_100_000067.txt.gz
09 Jan,2017 15:25:03 381,194 SDL001_100_000068.txt.gz
09 Jan,2017 15:25:09 397,643 SDL001_100_000069.txt.gz
09 Jan,2017 15:25:39 328,344 SDL001_100_000070.txt.gz
09 Jan,2017 15:25:47 392,687 SDL001_100_000071.txt.gz
09 Jan,2017 15:26:09 340,023 SDL001_100_000072.txt.gz
09 Jan,2017 15:26:30 312,796 SDL001_100_000073.txt.gz
09 Jan,2017 15:26:50 326,430 SDL001_100_000074.txt.gz
09 Jan,2017 15:27:09 349,958 SDL001_100_000075.txt.gz
09 Jan,2017 15:27:21 358,290 SDL001_100_000076.txt.gz
09 Jan,2017 15:27:52 328,226 SDL001_100_000077.txt.gz
09 Jan,2017 15:28:08 362,762 SDL001_100_000078.txt.gz
09 Jan,2017 15:28:33 305,775 SDL001_100_000079.txt.gz
09 Jan,2017 15:28:52 330,770 SDL001_100_000080.txt.gz
09 Jan,2017 15:29:05 361,454 SDL001_100_000081.txt.gz
09 Jan,2017 15:29:32 345,615 SDL001_100_000082.txt.gz
09 Jan,2017 15:29:57 336,292 SDL001_100_000083.txt.gz
09 Jan,2017 15:30:20 326,938 SDL001_100_000084.txt.gz
09 Jan,2017 15:30:38 333,057 SDL001_100_000085.txt.gz
09 Jan,2017 15:30:50 361,216 SDL001_100_000086.txt.gz
09 Jan,2017 15:31:09 356,127 SDL001_100_000087.txt.gz
09 Jan,2017 15:31:30 354,040 SDL001_100_000088.txt.gz
09 Jan,2017 15:31:38 373,818 SDL001_100_000089.txt.gz
09 Jan,2017 15:31:58 339,777 SDL001_100_000090.txt.gz
09 Jan,2017 15:32:06 371,867 SDL001_100_000091.txt.gz
09 Jan,2017 15:32:18 357,768 SDL001_100_000092.txt.gz
09 Jan,2017 15:32:32 365,092 SDL001_100_000093.txt.gz
09 Jan,2017 15:32:48 337,105 SDL001_100_000094.txt.gz
09 Jan,2017 15:32:59 380,995 SDL001_100_000095.txt.gz
09 Jan,2017 15:33:28 330,390 SDL001_100_000096.txt.gz
09 Jan,2017 15:33:57 314,732 SDL001_100_000097.txt.gz
09 Jan,2017 15:34:19 315,536 SDL001_100_000098.txt.gz
09 Jan,2017 15:34:30 353,683 SDL001_100_000099.txt.gz
09 Jan,2017 15:34:47 344,640 SDL001_100_000100.txt.gz
09 Jan,2017 15:35:05 363,245 SDL001_100_000101.txt.gz
09 Jan,2017 15:35:18 382,312 SDL001_100_000102.txt.gz
09 Jan,2017 15:35:28 398,753 SDL001_100_000103.txt.gz
09 Jan,2017 15:35:48 351,405 SDL001_100_000104.txt.gz
09 Jan,2017 15:36:12 300,777 SDL001_100_000105.txt.gz
09 Jan,2017 15:36:29 331,071 SDL001_100_000106.txt.gz
09 Jan,2017 15:36:54 316,988 SDL001_100_000107.txt.gz
09 Jan,2017 15:37:24 347,395 SDL001_100_000108.txt.gz
09 Jan,2017 15:37:30 387,787 SDL001_100_000109.txt.gz
09 Jan,2017 15:37:56 315,144 SDL001_100_000110.txt.gz
09 Jan,2017 15:38:10 347,463 SDL001_100_000111.txt.gz
09 Jan,2017 15:38:25 353,940 SDL001_100_000112.txt.gz
09 Jan,2017 15:38:35 386,971 SDL001_100_000113.txt.gz
09 Jan,2017 15:39:12 310,154 SDL001_100_000114.txt.gz
09 Jan,2017 15:39:41 316,845 SDL001_100_000115.txt.gz
09 Jan,2017 15:39:58 344,300 SDL001_100_000116.txt.gz
09 Jan,2017 15:40:12 356,605 SDL001_100_000117.txt.gz
09 Jan,2017 15:40:16 395,514 SDL001_100_000118.txt.gz
09 Jan,2017 15:40:36 318,470 SDL001_100_000119.txt.gz
09 Jan,2017 15:41:08 338,029 SDL001_100_000120.txt.gz
09 Jan,2017 15:41:24 363,894 SDL001_100_000121.txt.gz
09 Jan,2017 15:41:36 361,013 SDL001_100_000122.txt.gz
09 Jan,2017 15:41:50 339,504 SDL001_100_000123.txt.gz
09 Jan,2017 15:42:02 360,713 SDL001_100_000124.txt.gz
09 Jan,2017 15:42:19 304,607 SDL001_100_000125.txt.gz
09 Jan,2017 15:42:27 360,606 SDL001_100_000126.txt.gz
09 Jan,2017 15:42:37 363,955 SDL001_100_000127.txt.gz
09 Jan,2017 15:42:47 362,094 SDL001_100_000128.txt.gz
09 Jan,2017 15:42:57 378,435 SDL001_100_000129.txt.gz
09 Jan,2017 15:43:07 394,974 SDL001_100_000130.txt.gz
09 Jan,2017 15:43:18 381,019 SDL001_100_000131.txt.gz
09 Jan,2017 15:43:37 354,214 SDL001_100_000132.txt.gz
09 Jan,2017 15:43:50 349,649 SDL001_100_000133.txt.gz
09 Jan,2017 15:43:58 390,991 SDL001_100_000134.txt.gz
09 Jan,2017 15:44:18 324,321 SDL001_100_000135.txt.gz
09 Jan,2017 15:44:56 306,115 SDL001_100_000136.txt.gz
09 Jan,2017 15:45:22 326,670 SDL001_100_000137.txt.gz
09 Jan,2017 15:45:29 395,922 SDL001_100_000138.txt.gz
09 Jan,2017 15:45:42 364,206 SDL001_100_000139.txt.gz
09 Jan,2017 15:45:51 368,528 SDL001_100_000140.txt.gz
09 Jan,2017 15:45:59 349,199 SDL001_100_000141.txt.gz
09 Jan,2017 15:46:09 362,679 SDL001_100_000142.txt.gz
09 Jan,2017 15:46:19 372,476 SDL001_100_000143.txt.gz
09 Jan,2017 15:47:01 298,927 SDL001_100_000144.txt.gz
09 Jan,2017 15:47:20 341,971 SDL001_100_000145.txt.gz
09 Jan,2017 15:47:36 364,704 SDL001_100_000146.txt.gz
09 Jan,2017 15:47:48 367,730 SDL001_100_000147.txt.gz
09 Jan,2017 15:48:03 343,956 SDL001_100_000148.txt.gz
09 Jan,2017 15:48:15 378,848 SDL001_100_000149.txt.gz
09 Jan,2017 15:48:46 328,747 SDL001_100_000150.txt.gz
09 Jan,2017 15:49:11 337,937 SDL001_100_000151.txt.gz
09 Jan,2017 15:49:19 402,986 SDL001_100_000152.txt.gz
09 Jan,2017 15:49:38 332,062 SDL001_100_000153.txt.gz
09 Jan,2017 15:49:53 362,278 SDL001_100_000154.txt.gz
09 Jan,2017 15:49:57 355,235 SDL001_100_000155.txt.gz
09 Jan,2017 15:50:05 373,501 SDL001_100_000156.txt.gz
09 Jan,2017 15:50:21 359,353 SDL001_100_000157.txt.gz
09 Jan,2017 15:50:29 349,262 SDL001_100_000158.txt.gz
09 Jan,2017 15:50:58 332,101 SDL001_100_000159.txt.gz
09 Jan,2017 15:51:15 361,453 SDL001_100_000160.txt.gz
09 Jan,2017 15:51:26 374,753 SDL001_100_000161.txt.gz
09 Jan,2017 15:51:36 383,206 SDL001_100_000162.txt.gz
09 Jan,2017 15:51:52 330,498 SDL001_100_000163.txt.gz
09 Jan,2017 15:52:01 392,185 SDL001_100_000164.txt.gz
09 Jan,2017 15:52:07 391,885 SDL001_100_000165.txt.gz
09 Jan,2017 15:52:13 402,576 SDL001_100_000166.txt.gz
09 Jan,2017 15:52:22 405,886 SDL001_100_000167.txt.gz
09 Jan,2017 15:52:36 378,611 SDL001_100_000168.txt.gz
09 Jan,2017 15:53:03 335,081 SDL001_100_000169.txt.gz
09 Jan,2017 15:53:09 388,551 SDL001_100_000170.txt.gz
09 Jan,2017 15:53:14 377,586 SDL001_100_000171.txt.gz
09 Jan,2017 15:53:34 326,496 SDL001_100_000172.txt.gz
09 Jan,2017 15:53:46 363,839 SDL001_100_000173.txt.gz
09 Jan,2017 15:53:58 376,554 SDL001_100_000174.txt.gz
09 Jan,2017 15:54:11 378,541 SDL001_100_000175.txt.gz
09 Jan,2017 15:54:35 360,274 SDL001_100_000176.txt.gz
09 Jan,2017 15:54:49 359,193 SDL001_100_000177.txt.gz
09 Jan,2017 15:55:13 321,300 SDL001_100_000178.txt.gz
09 Jan,2017 15:55:39 294,723 SDL001_100_000179.txt.gz
09 Jan,2017 15:56:05 317,271 SDL001_100_000180.txt.gz
09 Jan,2017 15:56:35 342,518 SDL001_100_000181.txt.gz
09 Jan,2017 15:57:09 280,163 SDL001_100_000182.txt.gz
09 Jan,2017 15:57:36 283,217 SDL001_100_000183.txt.gz
09 Jan,2017 15:57:54 353,970 SDL001_100_000184.txt.gz
09 Jan,2017 15:58:21 348,787 SDL001_100_000185.txt.gz
09 Jan,2017 15:58:42 340,283 SDL001_100_000186.txt.gz
09 Jan,2017 15:58:47 405,503 SDL001_100_000187.txt.gz
09 Jan,2017 15:58:54 398,705 SDL001_100_000188.txt.gz
09 Jan,2017 15:59:16 315,762 SDL001_100_000189.txt.gz
09 Jan,2017 15:59:37 313,182 SDL001_100_000190.txt.gz
09 Jan,2017 16:00:00 339,474 SDL001_100_000191.txt.gz
09 Jan,2017 16:00:20 384,740 SDL001_100_000192.txt.gz
09 Jan,2017 16:00:42 337,113 SDL001_100_000193.txt.gz
09 Jan,2017 16:01:00 340,199 SDL001_100_000194.txt.gz
09 Jan,2017 16:01:18 326,125 SDL001_100_000195.txt.gz
09 Jan,2017 16:01:45 304,802 SDL001_100_000196.txt.gz
09 Jan,2017 16:02:06 367,642 SDL001_100_000197.txt.gz
09 Jan,2017 16:02:27 348,262 SDL001_100_000198.txt.gz
09 Jan,2017 16:02:45 352,851 SDL001_100_000199.txt.gz
09 Jan,2017 16:03:10 291,491 SDL001_100_000200.txt.gz
09 Jan,2017 16:03:27 343,593 SDL001_100_000201.txt.gz
09 Jan,2017 16:04:00 307,508 SDL001_100_000202.txt.gz
09 Jan,2017 16:04:23 343,234 SDL001_100_000203.txt.gz
09 Jan,2017 16:04:43 348,530 SDL001_100_000204.txt.gz
09 Jan,2017 16:04:56 362,521 SDL001_100_000205.txt.gz
09 Jan,2017 16:05:03 386,581 SDL001_100_000206.txt.gz
09 Jan,2017 16:05:13 369,055 SDL001_100_000207.txt.gz
09 Jan,2017 16:05:33 339,146 SDL001_100_000208.txt.gz
09 Jan,2017 16:05:59 356,224 SDL001_100_000209.txt.gz
09 Jan,2017 16:06:09 361,870 SDL001_100_000210.txt.gz
09 Jan,2017 16:06:17 378,557 SDL001_100_000211.txt.gz
09 Jan,2017 16:06:23 411,294 SDL001_100_000212.txt.gz
09 Jan,2017 16:06:33 369,009 SDL001_100_000213.txt.gz
09 Jan,2017 16:06:37 404,965 SDL001_100_000214.txt.gz
09 Jan,2017 16:06:47 364,177 SDL001_100_000215.txt.gz
09 Jan,2017 16:06:59 378,070 SDL001_100_000216.txt.gz
09 Jan,2017 16:07:09 369,951 SDL001_100_000217.txt.gz
09 Jan,2017 16:07:20 374,438 SDL001_100_000218.txt.gz
09 Jan,2017 16:07:47 346,301 SDL001_100_000219.txt.gz
09 Jan,2017 16:07:59 377,999 SDL001_100_000220.txt.gz
09 Jan,2017 16:08:13 370,057 SDL001_100_000221.txt.gz
09 Jan,2017 16:08:19 379,614 SDL001_100_000222.txt.gz
09 Jan,2017 16:08:34 360,078 SDL001_100_000223.txt.gz
09 Jan,2017 16:08:48 356,631 SDL001_100_000224.txt.gz
09 Jan,2017 16:09:03 349,103 SDL001_100_000225.txt.gz
09 Jan,2017 16:09:11 386,330 SDL001_100_000226.txt.gz
09 Jan,2017 16:09:26 354,981 SDL001_100_000227.txt.gz
09 Jan,2017 16:09:49 351,371 SDL001_100_000228.txt.gz
09 Jan,2017 16:09:57 399,372 SDL001_100_000229.txt.gz
09 Jan,2017 16:10:05 393,033 SDL001_100_000230.txt.gz
09 Jan,2017 16:10:16 371,633 SDL001_100_000231.txt.gz
09 Jan,2017 16:10:20 401,124 SDL001_100_000232.txt.gz
09 Jan,2017 16:10:33 367,885 SDL001_100_000233.txt.gz
09 Jan,2017 16:10:43 349,593 SDL001_100_000234.txt.gz
09 Jan,2017 16:10:49 377,271 SDL001_100_000235.txt.gz
09 Jan,2017 16:11:05 353,878 SDL001_100_000236.txt.gz
09 Jan,2017 16:11:25 342,982 SDL001_100_000237.txt.gz
09 Jan,2017 16:11:39 378,273 SDL001_100_000238.txt.gz
09 Jan,2017 16:11:54 349,921 SDL001_100_000239.txt.gz
09 Jan,2017 16:12:15 335,474 SDL001_100_000240.txt.gz
09 Jan,2017 16:12:34 335,407 SDL001_100_000241.txt.gz
09 Jan,2017 16:12:48 352,839 SDL001_100_000242.txt.gz
09 Jan,2017 16:12:58 379,844 SDL001_100_000243.txt.gz
09 Jan,2017 16:13:13 348,409 SDL001_100_000244.txt.gz
09 Jan,2017 16:13:24 390,188 SDL001_100_000245.txt.gz
09 Jan,2017 16:13:33 386,474 SDL001_100_000246.txt.gz
09 Jan,2017 16:13:52 375,258 SDL001_100_000247.txt.gz
09 Jan,2017 16:14:12 360,493 SDL001_100_000248.txt.gz
09 Jan,2017 16:14:31 340,459 SDL001_100_000249.txt.gz
09 Jan,2017 16:14:46 341,307 SDL001_100_000250.txt.gz
dir count = 0, file count = 251
admin:file list activelog cm/trace/ccm/sdl/ detail