RTMT errors Informix Could not insert new row - duplicate value in a UN

[bkhanal1971]

I am getting tons of RTMT alerts as given below. Is there anyway I can find the phone/mac that is causing this? We use extension mobility in our entire company consisting of about 100 remote sites. My CUCM version is 11.0

MatchedEvent : Jun 20 16:04:39 cucmsrv1 local7 1 ccm: 1741924: cucmsrv1.company.com: Jun 20 2019 20:04:39.457 UTC : %UC_CALLMANAGER-1-DBLException: %[ErrorCode=-239][ExceptionString=Error fetching data from datasource: [Informix][Informix ODBC Driver][Informix]Could not insert new row - duplicate value in a UN][AppID=Cisco CallManager][ClusterID=StandAloneCluster][NodeID=cucmsrv1]: An error occurred while performing database activities AppID : Cisco Syslog Agent ClusterID :
NodeID : cucmsrv1
TimeStamp : Thu Jun 20 16:04:39 EDT 2019

[tgaur]

hi,

To identify the root cause for that alert collect the CCM traces and the detailed database layer logs for this time and see the activity performed by CUCM.

regards 

Tarun