sending a CDR report via email

[tim-griffin]

I'm having an issue where I get a cdr report and can't get the "send" option to work in order to email the report to someone. I get am "error 10011 system error" message. Maybe I don't have the mail parameters set properly under the system mail configuration settings in CAR? Any ideas or hints on exactly what's needed to make it work?

[William Bell]

Tim,

Yes, check your mail parameters in CAR. You should also check with the admin of your SMTP relay host to make sure that:

a. He/she isn't blocking your CUCM host from using the SMTP relay. Some relays (especially when relaying to externa SMTP aliases) are configured to block all hosts except a discrete list of approved hosts (i.e. a "white list").

b. Check to see if authentication is required to use the SMTP server.

HTH.

Regards,

Bill

[William Bell]

Tim,

I was also wondering if you get any errors when trying to view a CDR report directly? Also, can you check your system logs to see if you are getting a 30061 error when CAR is attempting to collect CDRs? There is a possibility you are running into a software defect.  Check this link for more information:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080933fcf.shtml#problem1

HTH.

Regards,

Bill