Server Serial Numbers from CLI/OS administration page

[Derek McCormick]

Hi,

I am trying to retieve server serial numbers from some of my IPT customers. When I issue the show hardware command from the CLI/OS admin page, on some versions of CCM it shows the serial number and in other versions it doesn't. There doesn't seem to be a pattern to it. Has anyone come accross this before? Is there an alternative way of getting serial numbers remotely from cli and os admin page?

Thanks,

Derek

[Rob Huffman]

Hi Derek,

You are most likely seeing this;

CSCso99275            Bug Details

Show Hardware command does not show Serial number of server

Symptom: 'show hardware' from cli and gui does not display serial number of the server Conditions: CUCM 6.x and above. Issue does not exist with CUCM 5.x (GUI) Workaround: Use SNMP to find the serial number from the CLI: -An SNMP community string (at least readonly) must be configured, if this hasn't already been done. The following doc discusses configuring a community string: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_0_1/admin/sasnmpv1.html#wp1063451 In the below example, the community string is "public". -Use the following command from the CLI of the server you wish to find the serial number for: (for HP servers) utils snmp walk 2c public 127.0.0.1 .1.3.6.1.4.1.232.2.2.2.1.0 (for IBM servers) utils snmp walk 2c public 127.0.0.1 .1.3.6.1.4.1.2.6.159.1.1.60.1.1.3.6.115.121.115.116.101.109

Status Fixed              Severity         3 - moderate Last Modified In Last Year         Product Cisco Unified Communications Manager (CallManager)          Technology 1st Found-In 6.0                    Fixed-In 7.0(0.39700.90) 6.1(2.9901.31) 7.0(0.66666.1) 7.0(0.66666.2) 7.0(1.11000.2) 7.1(0.98999.7) 6.1(3.1000.16) 6.1(3.9999.1)

Hope this helps!

Rob