Hi, I have ism-sre-300-k9 installed on 2901 router. Module status is failed. Reset, reload didn't help. When I try service-module ism0/0 session command, it asks username and password, but I don't know credential. Password reset failed.
Router#service-module ism0/0 status
Service Module is Cisco ISM0/0
Service Module supports session via TTY line 67
Service Module is failed
Service Module heartbeat-reset is enabled
Service Module is in fail open
Service Module status is not available
Module resource information:
CPU Frequency: 1068 MHz
Memory Size: 493 MB
Disk 0 Size: 4026 MB
No install/uninstall in progress
Localstore Info - (0 apps)
=====================
Retrieving localstore information
I thought because of there is not software, status is not available. I tried to install software from ftp, it was failed too.
Router##service-module ism0/0 install url ftp://cisco:cisco@192.168.10.32/cisco/cue-vm-k9.sme.7.1.5.pkg
Proceed with installation? [no]: yes
%Error: Couldn't open ftp://*:*@192.168.10.32/cisco/cue-vm-k9.sme.7.1.5.pkg.install.sre
Execution of script cue-vm-k9.sme.7.1.5.pkg.install.sre failed, installation aborted
Router#debug ip ftp
*Jul 5 11:48:15.863: FTP: 220 Please visit https://filezilla-project.org/
*Jul 5 11:48:15.863: FTP: ---> USER cisco
*Jul 5 11:48:15.863: FTP: 331 Password required for cisco
*Jul 5 11:48:15.863: FTP: ---> ****
*Jul 5 11:48:15.867: FTP: 230 Logged on
*Jul 5 11:48:15.867: FTP: ---> TYPE I
*Jul 5 11:48:15.867: FTP: 200 Type set to I
*Jul 5 11:48:15.867: FTP: ---> PORT 192,168,10,1,202,196
*Jul 5 11:48:15.871: FTP: 200 Port command successful
*Jul 5 11:48:15.871: FTP: ---> RETR cisco/cue-vm-k9.sme.7.1.5.pkg.install.sre
*Jul 5 11:48:15.871: FTP: 550 File not found
*Jul 5 11:48:15.871: FTP: ---> QUIT
*Jul 5 11:48:15.871: FTP: 221 Goodbye
When I copy the same file from ftp, it succeds. So ftp directory is correct, file is there, but service-module cannot install.
What do you recommend?
