Set Hold Revert to transfer to a specific Alternative DN?

[DrVoIP]

Can Hold Revert, a call left on HOLD in excess of the system parameter, be set to ring another DN, orther than ring the phone that put it on HOLD?  How would you configure that?           

[Jaime Valencia]

No, you cannot configure such behavior, it will ring back on the phone that put it on hold.

HTH

java

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www.cisco.com/go/pdihelpdesk

[Rob Huffman · Accepted solution]

Hi Peter,

Just to add-on to the good tips from Java (+5 my friend )

You would need to use Directed Call Park to achieve the desired

results here with the use of the "Reversion number";

Table 5-6     Directed Call Park Configuration Settings 

Field	Description
Number	Enter the directed call park number. You can enter literal digits or the  wildcard character X (the system allows one or two Xs). For example,  enter 5555 to define a single call park number of 5555 or enter 55XX to  define a range of directed call park extension numbers from 5500 to  5599. Make sure that the directed call park numbers are unique and that  they do not overlap with call park numbers.
Description	Provide a brief description of this directed call park number or range.  The description can include up to 50 characters in any language, but it  cannot include double-quotes ("), percentage sign (%), ampersand  (&), or angle brackets (<>)
Partition	If you want to use a partition to restrict access to the directed call  park numbers, choose the desired partition from the drop-down list box.  If you do not want to restrict access to the directed call park numbers,  leave the partition as the default of . See Searching for a Partition in the Cisco Unified Communications Manager Administration Guide for instructions on finding a partition when there are a large number of them configured. Note Make  sure that the combination of directed call park number and partition is  unique within the Cisco Unified Communications Manager cluster.
Reversion Number	Enter the number to which you want the parked call to return if not retrieved, or leave the field blank. Note A reversion number can comprise digits only; you cannot use wildcards.
Reversion Calling Search Space	Using the drop-down list box, choose the calling search space or leave the calling search space as the default of .
Retrieval Prefix	For this required field, enter the prefix for retrieving a parked call.  The system needs the retrieval prefix to distinguish between an attempt  to retrieve a parked call and an attempt to initiate a directed park.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fscallpk.html#wp1056915

Cheers!

Rob

"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting" 

-Springsteen

[DrVoIP]

Though Jamie's answer was correct, this answer is helpful.  Actually, I was trouble shooting a complaint that a call left on hold was being transfered to another remote location through a 10 digit DN!  So I was looking to see how that could possibly be as I understand the HOLD re-ring to work as Jamie envisioned above. 

Thanks for both comments!