04-27-2023 08:21 AM
Whats the best way to set up during business hours a number to go to voicemail if not answered. After business hours it goes to a greeting saying we are closed and then it just hanges up with no ability to leave a VM. We use CUCM 12.5.1.18100-14, and unity 12.5.1.16900-29
04-27-2023 09:49 PM - edited 04-27-2023 09:50 PM
I would say time of day routing in CM. For the closed message in CUC you’d need to use a call handler, with the proper settings.
04-28-2023 03:30 AM
Either do it like @Roger Kallberg says, or send the call directly to Unity, based on the schedule, you send the call back to CUCM (during office hours) or play the closed greeting.
This is a very common scenario and I bet you find tons of old posts discussing the exact same question.
04-28-2023 10:36 AM
if your call flow already has a call handler with the greeting saying you're closed, re-record the greeting as you like and change the after greeting action to leave a VM.
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