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Set up After hour greeting

zaynekro
Level 1
Level 1

Whats the best way to set up during business hours a number to go to voicemail if not answered. After business hours it goes to a greeting saying we are closed and then it just hanges up with no ability to leave a VM. We use CUCM  12.5.1.18100-14, and unity 12.5.1.16900-29

3 Replies 3

I would say time of day routing in CM. For the closed message in CUC you’d need to use a call handler, with the proper settings.



Response Signature


b.winter
VIP
VIP

Either do it like @Roger Kallberg says, or send the call directly to Unity, based on the schedule, you send the call back to CUCM (during office hours) or play the closed greeting.
This is a very common scenario and I bet you find tons of old posts discussing the exact same question.

Jaime Valencia
Cisco Employee
Cisco Employee

if your call flow already has a call handler with the greeting saying you're closed, re-record the greeting as you like and change the after greeting action to leave a VM.

HTH

java

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