I have:
1. 2821 router running IOS 12.4, CME 4.1.
2. PSTN lines coming into my routers FXO cards to cover 3 tenants. Tenants 1 & 2 share staff, Tenant 3 solo.
3. All lines go to an Automated Attendant (AA) to check for Office operating hrs then nominaly goes to receptionist (via connection plar opx)
Questions:
1. Since Caller ID (CID) is a active I can view whom is calling but not on to which incoming line. Can I add an "8" or "5" prefix to the CID so staff can determine whom is calling and give proper verbal greeting? I have line buttons assigned so some staff can determine...but off hrs a hunt-group hits staff w/out that line button. Also the staff uses the redial button so the 5 and 8would help. Currently I do have a "9" and "91" enabled for all calls for this purpose...but I need to get instructions on how to add the prefix on voice-ports.
Here is what I currently use:
voice translation-rule 1
rule 1 /^202\(.......$\)/ /9202\1/
rule 2 // /91/
2. For outgoing calls I need to assure that the 3 tenant is using the proper outgoing PSTN voice-port. Right now I am controling that w/ dial-peer voice command. On one common phone system anyone can use 5, 8 or 9 for outgoing calls....I need to assure tenant 3 cannot use tenant 1 & 2's outgoing voice lines and vice versa. Is there a outgoing voice pool trunk group to create or other way to accomplis this? Is this what I should be attempting?...see below.
voice-port 0/0/0
connection plar opx 200 (AA)
trunk-group A
caller-id enable
voice-port 0/0/1
connection plar opx 200 (AA)
trunk-group A
caller-id enable
voice-port 1/0/0
connection plar opx 300 (AA)
trunk-group B
caller-id enable
voice-port 1/0/1
connection plar opx 105 (Tenant 3)
trunk-group C
dial-peer voice 1 pots
destination-pattern 9T
trunkgroup A
dial-peer voice 2 pots
destination-pattern 8T
trunkgroup B
dial-peer voice 3 pots
destination-pattern 5T
trunkgroup C
ephone-dn 10
number 101
truck-group A
truck-group B
ephone-dn 15
number 105
trunk-group C
