2. PSTN lines coming into my routers FXO cards to cover 3 tenants. Tenants 1 & 2 share staff, Tenant 3 solo.
3. All lines go to an Automated Attendant (AA) to check for Office operating hrs then nominaly goes to receptionist (via connection plar opx)
1. Since Caller ID (CID) is a active I can view whom is calling but not on to which incoming line. Can I add an "8" or "5" prefix to the CID so staff can determine whom is calling and give proper verbal greeting? I have line buttons assigned so some staff can determine...but off hrs a hunt-group hits staff w/out that line button. Also the staff uses the redial button so the 5 and 8would help. Currently I do have a "9" and "91" enabled for all calls for this purpose...but I need to get instructions on how to add the prefix on voice-ports.
Here is what I currently use:
voice translation-rule 1
rule 1 /^202\(.......$\)/ /9202\1/
rule 2 // /91/
2. For outgoing calls I need to assure that the 3 tenant is using the proper outgoing PSTN voice-port. Right now I am controling that w/ dial-peer voice command. On one common phone system anyone can use 5, 8 or 9 for outgoing calls....I need to assure tenant 3 cannot use tenant 1 & 2's outgoing voice lines and vice versa. Is there a outgoing voice pool trunk group to create or other way to accomplis this? Is this what I should be attempting?...see below.
there is a lot of evolution on Hybrid services for On-Premises CUCM/BE6k solution.
These kind of services allow customers to continue operate with on-premises Cisco Collab model and at same time get amazing features from the Webex cloud.&...
Customer received error in the morning that they could not record sessions because the storage was full. After they deleted approximately 40 recordings, and tried to record again in the afternoon - they still received the error: Webex Recorder...
Any of you come across below issue when we call the rest services from CVP 11.6? java.lang.IllegalArgumentException: Unsupported ciphersuite TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384---------custom,ReadRESTConfig,Stack Tracecom.sun.jersey.api.clien...
“UCCE Solution Troubleshooting Based on Comprehensive Call Flow for CVP and IP IVR Deployment Models”
This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and supp...
To participate in this event, please use the to ask your questions
This topic is a chance to clarify your questions about the implementation, best practices and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deploy...