UCCX 11.5 & CUCM 11.5 version
We are doing silent monitoring for Finesse agent(Automatic Recording enabled & Phone preferred)
Finesse supervisor(Automatic Recording enable) using silent monitoring
While doing silent monitoring streams between Agent to caller get disconnected and Media stream created in Recording server between Supervisor extension & agent as one separate file in Recording server
What streams will go to recording server ?
When doing Barge-In option in silent monitoring will happen for the media streams to Recording server ?
any ideas ?
