We have several users that are set up for Single Number Reach. It works for everyone except one person. Here's what happens. A call is placed to user's desk phone, it rings, shortly after that his cell phone rings too. However, when he tries to answer the call on the cell phone the call is disconnected. This does not happen to anyone else. His phone settings on CUCM are the same as everyone else's. Furthermore, this feature worked for him before but he says it stopped working about 3 months ago. He has restarted his cell phone and even updated the OS. Any suggestions? Thanks.
