SIP/2.0 487 SIP Account not found

[akula.swaroop1]

Hello All,

I am completely newbie for this field, please forgive if there were any mistakes from my side...

I am trying to configure calls between two SIP accounts that is between VICI and MATRIX PBX, but receiving an error stating below.

--
[Jun 29 19:30:47]     -- Called SIP/9885098850@192.168.0.30
[Jun 29 19:30:47]
<--- SIP read from UDP:192.168.0.30:5060 --->
SIP/2.0 487 SIP Account not found
From: "asterisk"<sip:asterisk@192.168.0.250>;tag=as7ae3b9fe
To: <sip:9885098850@192.168.0.30>;tag=42efd4b0-1f02a8c0-13c4-50022-1-3f0e5-5a4907a6-3f0e5
Call-ID: 4771733242e67bc54409420820947e65@192.168.0.250:5060
CSeq: 102 INVITE
Reason: x-error ;cause=9544 ;text="SIP Account not found"
Supported: replaces
Via: SIP/2.0/UDP 192.168.0.250:5060;received=192.168.0.250;rport=5060;branch=z9hG4bK4ce2dd42
User-Agent: Matrix VoIPServer ME_PE_GE_08 V2R5.14
Accept: application/sdp
Content-Length: 0

Please help me to resolve this issue as soon as possible its an emergency to my start up.

Thanks in Advance.

Regards,

Swaroop.

[Deepak Mehta]

Hi Akula,

It looks like matrix voip server doesn't have proper account that you are trying to call and returning 200ok with SIP account not found so you may want to focus on that .Also can you attached full set of logs with initial invite and trying messages.thanks

[akula.swaroop1]

Hi Deepak,

Thanks for your kind response...

I am not having complete knowledge on this devices and technologies.

Its my humble request if possible can you please take remote access of my system and check the configurations I am unable to get all those logs what ever you asked.

Its an emergency for my start up , please don't mind..

Thanks and regards,

Swaroop.