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SIP phones 8861 will not register in CME version 12.0

Bean1
Level 1
Level 1

All,

 

I am trying to get a network setup to get some 8861 phones working with CME 12.0. To get CME running, I am using 1 phone plugged directly into router for now; then I will expand after I get working. The phone will not pull any config files and is showing as SEPMAC and from the CME manual, it should be SIPMAC. I believe I have everything config'd correctly but I see an items that are listed in the "sh voice register all" that is worrying. The first is showing the directory "flash:/its" though I configured it to load the config file from "flash:" Also, periodically, the router will show the phone is "looking for 8861-3PCC.xml" which is not a file to download for the cisco firmware files. I did not make any changes to the firmware files that were downloaded. The router config is listed below. Any assistance would be great. Thanks

 

hostname Router
!
boot-start-marker
boot-end-marker
!
!
vrf definition Mgmt-intf
!
address-family ipv4
exit-address-family
!
address-family ipv6
exit-address-family
!
!
no aaa new-model
clock timezone ast 4 0
!
!
!
!
!
!
!
ip dhcp excluded-address 192.168.10.1
!
ip dhcp pool voice
network 192.168.10.0 255.255.255.0
default-router 192.168.10.1
option 150 ip 192.168.10.1
!
!
!
!
!
!
!
!
!
!
subscriber templating
!
!
!
!
!
!
!
multilink bundle-name authenticated
!
!
!
!
!
!
!
!
!
!
!
!
voice service voip
allow-connections sip to sip
sip
registrar server expires max 600 min 60
!
!
!
!
!
voice register global
mode cme
max-dn 30
max-pool 30
load 8861 sip88xx.11-3-4MPP0001-374.loads
timezone 4
tftp-path flash:
create profile sync 0002352044264466
ntp-server 100.0.0.1 mode directedbroadcast
auto-register
!
!
voice register dn 1
number 1111
!
voice register pool 1
busy-trigger-per-button 2
id mac AC3A.6728.BB38
session-transport tcp
type 8861
number 1 dn 1
!
!
!
!
license udi pid ISR4431/K9 sn 
license accept end user agreement
license boot suite FoundationSuiteK9
license boot suite AdvUCSuiteK9
diagnostic bootup level minimal
spanning-tree extend system-id
!
!
!
!
redundancy
mode none
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
interface Loopback0
ip address 100.0.0.1 255.255.255.0
ntp broadcast
!
interface GigabitEthernet0/0/0
ip address 192.168.10.1 255.255.255.0
negotiation auto
!
interface GigabitEthernet0/0/1
no ip address
shutdown
negotiation auto
!
interface GigabitEthernet0/0/2
no ip address
shutdown
negotiation auto
!
interface GigabitEthernet0/0/3
no ip address
shutdown
negotiation auto
!
interface GigabitEthernet0
vrf forwarding Mgmt-intf
no ip address
shutdown
negotiation auto
!
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip tftp source-interface GigabitEthernet0/0/0
!
!
!
!
tftp-server flash:/fbi88xx.BE-01-011M.sbn alias fbi88xx.BE-01-011M.sbn
tftp-server flash:/kern88xx.11-3-4MPP0001-374.sbn alias kern88xx.11-3-4MPP0001-374.sbn
tftp-server flash:/kern288xx.11-3-4MPP0001-374.sbn alias kern288xx.11-3-4MPP0001-374.sbn
tftp-server flash:/kern388xx.11-3-4MPP0001-374.sbn alias kern388xx.11-3-4MPP0001-374.sbn
tftp-server flash:/m0patch288xx.BE-01-001M.sbn alias m0patch288xx.BE-01-001M.sbn
tftp-server flash:/preloader88xx.BE-01-007M.sbn alias preloader88xx.BE-01-007M.sbn
tftp-server flash:/rootfs88xx.11-3-4MPP0001-374.sbn alias rootfs88xx.11-3-4MPP0001-374.sbn
tftp-server flash:/rootfs288xx.11-3-4MPP0001-374.sbn alias rootfs288xx.11-3-4MPP0001-374.sbn
tftp-server flash:/rootfs388xx.11-3-4MPP0001-374.sbn alias rootfs388xx.11-3-4MPP0001-374.sbn
tftp-server flash:/sb288xx.BE-01-028M.sbn alias sb288xx.BE-01-028M.sbn
tftp-server flash:/sb2288xx.BE-01-015M.sbn alias sb2288xx.BE-01-015M.sbn
tftp-server flash:/sb2388xx.BE-01-031M.sbn alias sb2388xx.BE-01-031M.sbn
tftp-server flash:/sip88xx.11-3-4MPP0001-374.loads alias sip88xx.11-3-4MPP0001-374.loads
tftp-server flash:/ssb288xx.BE-01-007M.sbn alias ssb288xx.BE-01-007M.sbn
tftp-server flash:/vc488xx.11-3-4MPP0001-374.sbn alias vc488xx.11-3-4MPP0001-374.sbn
tftp-server bootflash
!
!
control-plane
!
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
!
!
!
!
sip-ua
retry register 10

 

 

 

Router#sh voice register all
VOICE REGISTER GLOBAL
=====================
CONFIG [Version=12.0]
========================
Version 12.0
Mode is cme
Auto-registration is enabled
Max-pool is 30
Max-dn is 30
Outbound-proxy is enabled and will use global configured value
Security Policy: DEVICE-DEFAULT
Forced Authorization Code Refer is enabled
Load 8861 is sip88xx.11-3-4MPP0001-374.loads
NTP Server Address is 100.0.0.1
NTP Server Mode is: directedbroadcast
Time-format is 12
Date-format is M/D/Y
Time-zone is 4

 

 

Router#sh voice register tftp

tftp-server url flash:/its/syncinfo.xml alias syncinfo.xml
tftp-server url flash:/its/SIPDefault.cnf alias SIPDefault.cnf
tftp-server url flash:/its/softkeyDefault_kpml.xml alias softkeyDefault_kpml.xml
tftp-server url flash:/its/softkeyDefault.xml alias softkeyDefault.xml
tftp-server url flash:/its/featurePolicyDefault.xml alias featurePolicyDefault.xml
tftp-server url flash:/its/SEPAC3A6728BB38.cnf.xml alias SEPAC3A6728BB38.cnf.xml

Hold-alert is disabled
Mwi stutter is disabled
Mwi registration for full E.164 is disabled
Forwarding local is enabled
Video is disabled
Camera is disabled
Privacy is enabled
Privacy-on-hold is disabled
Conference hardware is disabled
Dst auto adjust is enabled
start at Apr week 1 day Sun time 02:00
stop at Oct week 8 day Sun time 02:00
Max redirect number is 5
IP QoS DSCP:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for service
Telnet Level: 0
Tftp path is flash:/its
Generate text file is disabled
Tftp files are created, current syncinfo 0002352044264466
OS79XX.TXT is not created
timeout interdigit 10
timeout transfer recall 0
network-locale[0] US (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
MWI unsolicited notify is disabled
Active registrations : 0

Total SIP phones registered: 0
Total Registration Statistics
Registration requests : 0
Registration success : 0
Registration failed : 0
unRegister requests : 0
unRegister success : 0
unRegister failed : 0
Auto-Register requests : 0
Attempts to register
after last unregister : 0
Last register request time :
Last unregister request time :
Register success time :
Unregister success time :

 

VOICE REGISTER DN
=================
Dn Tag 1
Config:
Number is 1111
Preference is 0
Huntstop is disabled
Auto answer is disabled
Pool 1 has this DN configured for line 1

VOICE REGISTER TEMPLATE
=======================

VOICE REGISTER DIALPLAN
=======================

VOICE REGISTER POOL
===================
Pool Tag 1
Config:
Mac address is AC3A.6728.BB38
Type is 8861
Number list 1 : DN 1
Proxy Ip address is 0.0.0.0
DTMF Relay is disabled
Call Waiting is enabled
DnD is disabled
Video is disabled
Camera is disabled
Night Service Bell is disabled
Busy trigger per button value is 2
keep-conference is enabled
registration expires timer max is 600 and min is 60
kpml signal is enabled
Lpcor Type is none

Transport type is tcp
service-control mechanism is not supported
Registration method: per line
Privacy feature is not configured.
Privacy button is disabled
conference admin: no
conference add mode: all
conference drop mode: never
Reason for unregistered state:
No registration request since last reboot/unregister

paging-dn: config 0 [multicast] effective 0 [multicast]

Dialpeers created:

Statistics:
Active registrations : 0

Total SIP phones registered: 0
Total Registration Statistics
Registration requests : 0
Registration success : 0
Registration failed : 0
unRegister requests : 0
unRegister success : 0
unRegister failed : 0
Auto-Register requests : 0
Attempts to register
after last unregister : 0
Last register request time :
Last unregister request time :
Register success time :
Unregister success time :

 

Router#sh flash: | i 88xx
512 2968449 Oct 22 2021 09:44:37.0000000000 +00:00 /bootflash/kern388xx.11-3-4MPP0001-374.sbn
513 433032 Oct 22 2021 09:51:25.0000000000 +00:00 /bootflash/sb288xx.BE-01-028M.sbn
514 4255956 Oct 22 2021 09:44:08.0000000000 +00:00 /bootflash/kern88xx.11-3-4MPP0001-374.sbn
515 15396 Oct 22 2021 09:44:56.0000000000 +00:00 /bootflash/m0patch288xx.BE-01-001M.sbn
516 41400 Oct 22 2021 09:45:06.0000000000 +00:00 /bootflash/preloader88xx.BE-01-007M.sbn
517 48107864 Oct 22 2021 09:46:53.0000000000 +00:00 /bootflash/rootfs88xx.11-3-4MPP0001-374.sbn
528 50200924 Oct 22 2021 09:48:33.0000000000 +00:00 /bootflash/rootfs288xx.11-3-4MPP0001-374.sbn
529 57147740 Oct 22 2021 09:51:03.0000000000 +00:00 /bootflash/rootfs388xx.11-3-4MPP0001-374.sbn
530 754192 Oct 22 2021 09:51:35.0000000000 +00:00 /bootflash/sb2288xx.BE-01-015M.sbn
531 621604 Oct 22 2021 09:51:51.0000000000 +00:00 /bootflash/sb2388xx.BE-01-031M.sbn
532 2481 Oct 22 2021 09:51:59.0000000000 +00:00 /bootflash/sip88xx.11-3-4MPP0001-374.loads
533 129664 Oct 22 2021 09:52:10.0000000000 +00:00 /bootflash/ssb288xx.BE-01-007M.sbn
534 4162296 Oct 22 2021 09:52:26.0000000000 +00:00 /bootflash/vc488xx.11-3-4MPP0001-374.sbn
535 100080 Oct 22 2021 09:43:54.0000000000 +00:00 /bootflash/fbi88xx.BE-01-011M.sbn
536 3305283 Oct 22 2021 09:44:20.0000000000 +00:00 /bootflash/kern288xx.11-3-4MPP0001-374.sbn

 

 


 

5 Replies 5

Kevin100
Level 1
Level 1

Hai

Try remove load 8861 sip88xx.11-3-4MPP0001-374.loads

no create profile

create profile

disconnect 8861 and connect again

 

 

VIJAY,

 

I tried this and it didn't work. Also, after I input "no create profile", the router said

%Error deleting flash:/its/jabber-config.xml (No such file or directory)

But, it still was removed from the running config after that command. I'm not sure why this file is even related. Let me know what you think.

 

Thanks

Jaime Valencia
Cisco Employee
Cisco Employee

What FW is the device running? 

HTH

java

if this helps, please rate

Jaime,

 

Phone is running  sip88xx.11-2-3MSR1-1.loads directly out of the box. 

 

That's MPP/3PCC firmware, that's why it doesn't work, that's meant to be used with non Cisco call control.

You need enterprise FW if you want to use it with Cisco call control.

 

If it's brand new, discuss with the vendor returning it or swapping it for the right model.

HTH

java

if this helps, please rate