Solved: SIP trunking between CUCM 9.1 and Avaya IPO 500v2

Ruzanna Zohrabyan · ‎05-04-2015

Hello

I have a problem regarding SIP trunking between CUCM9.1 and Avaya IP Office.

I have configured Avaya and Cisco call managers via this document:

http://www.devconnectprogram.com/fileMedia/download/d5378279-b4bb-47a3-995d-1e21aef0b524

After it calls from Avaya to CUCM goes and SIP works fine, but from CISCO to Avaya I receive fast busy tone.

Can somebody help me, please?

Vivek Batra · ‎05-04-2015

Questions are never stupid, sometimes answers may be :)

Although you have only shared trace image, not live traces, but I can see that CUCM is still sending INVITE without SDP.

Can you double check;

1. You have created new SIP profile as you can not edit default SIP profile.

2. Early offer is enabled as per following under SIP profile;

3. This newly created SIP profile is assigned to respective SIP trunk.

4. You save the configuration and reset the SIP trunk.

5. In unforeseen condition, below is the comment I got for similar issue (thread I shared with you earlier);

Finally I got it working perfect.You all were right but reset did not validate the settings for me, I went for a complete restart and it worked.

Thanks

Vivek

View solution in original post

j.huizinga · ‎05-04-2015

Check log files on Cisco and Avaya

JH

Vivek Batra · ‎05-04-2015

Apart from JH has mentioned, please check the following thread;

https://supportforums.cisco.com/discussion/12462591/sip-trunk-cucm-9-avaya-ip-office-500-v2-issues

Ruzanna Zohrabyan · ‎05-04-2015

Hello,

sorry for my stupid questions, but I am at a loss.

I have configured my cucm and avaya call managers as described in the Avaya devconnect integration document, and ticked the checkbox, then I have restarted sip trunk, phone, and dial pattern. But no effect.

I have attached wireshark capture. 192.168.0.145 is CUCM, 192.168.90.1 is IPO

Vivek Batra · ‎05-04-2015

Questions are never stupid, sometimes answers may be :)

Although you have only shared trace image, not live traces, but I can see that CUCM is still sending INVITE without SDP.

Can you double check;

1. You have created new SIP profile as you can not edit default SIP profile.

2. Early offer is enabled as per following under SIP profile;

3. This newly created SIP profile is assigned to respective SIP trunk.

4. You save the configuration and reset the SIP trunk.

5. In unforeseen condition, below is the comment I got for similar issue (thread I shared with you earlier);

Finally I got it working perfect.You all were right but reset did not validate the settings for me, I went for a complete restart and it worked.

Thanks

Vivek

Ruzanna Zohrabyan · ‎05-04-2015

I did all these, and no differences.

Maybe I misconfigure dial pattern (although I config CUCM and Avaya as in devconnect document mentioned)??? Because when I place a call on CIPC there writes "to unknown number", and no busy tone, only silence.

Ruzanna Zohrabyan · ‎05-04-2015

Hello

I am so sorry for disturbing you, but can you go over this link, I have recorded how config the CUCM.

https://www.youtube.com/watch?v=6WgAEBXXyCY

May be I have done something wrong???

Thanks in advance

Ruzanna Zohrabyan · ‎05-05-2015

This is log output from Avaya

********** SysMonitor v9.0.6.0 build 979 [connected to 192.168.90.1 (00E007090044)] **********
11:00:08 2670716mS PRN: Monitor Status IP 500 V2 9.0.6.0 build 979
11:00:08 2670716mS PRN: LAW=A PRI=0, BRI=2, ALOG=4, VCOMP=20, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=3 TYP=1) 1-X=0 CALLS=0(TOT=2)
11:00:17 2679420mS SIP Rx: TCP 192.168.0.145:36455 -> 192.168.90.1:5060
INVITE sip:201@192.168.90.1:5060 SIP/2.0
Via: SIP/2.0/TCP 192.168.0.145:5060;branch=z9hG4bK2725bbbe9
From: <sip:1001@192.168.0.145>;tag=294~d8f9dc19-08cf-4989-8ff1-1e0480b56e08-18688994
To: <sip:201@192.168.90.1>
Date: Tue, 05 May 2015 07:00:38 GMT
Call-ID: 6e027480-54816a96-25-9100a8c0@192.168.0.145
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Call-Info: <sip:192.168.0.145:5060>;method="NOTIFY;Event=telephone-event;Duration=500"
Cisco-Guid: 1845654656-0000065536-0000000046-2432739520
Session-Expires: 1800
P-Asserted-Identity: <sip:1001@192.168.0.145>
Remote-Party-ID: <sip:1001@192.168.0.145>;party=calling;screen=yes;privacy=off
Contact: <sip:1001@192.168.0.145:5060;transport=tcp>
Max-Forwards: 70
Content-Length: 0

11:00:17 2679424mS CMCallEvt: 0.1014.0 -1 BaseEP: NEW CMEndpoint f4ec4b48 TOTAL NOW=1 CALL_LIST=0
11:00:17 2679427mS SIP Tx: TCP 192.168.90.1:5060 -> 192.168.0.145:36455
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 192.168.0.145:5060;branch=z9hG4bK2725bbbe9
From: <sip:1001@192.168.0.145>;tag=294~d8f9dc19-08cf-4989-8ff1-1e0480b56e08-18688994
Call-ID: 6e027480-54816a96-25-9100a8c0@192.168.0.145
CSeq: 101 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.0.6.0 build 979
To: <sip:201@192.168.90.1>;tag=4f3773fe962fef8f
Content-Length: 0

11:00:17 2679429mS SIP Tx: TCP 192.168.90.1:5060 -> 192.168.0.145:36455
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/TCP 192.168.0.145:5060;branch=z9hG4bK2725bbbe9
From: <sip:1001@192.168.0.145>;tag=294~d8f9dc19-08cf-4989-8ff1-1e0480b56e08-18688994
Call-ID: 6e027480-54816a96-25-9100a8c0@192.168.0.145
CSeq: 101 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.0.6.0 build 979
Reason: Q.850;cause=88;text="Incompatible destination"
To: <sip:201@192.168.90.1>;tag=4f3773fe962fef8f
Content-Length: 0

11:00:17 2679435mS SIP Rx: TCP 192.168.0.145:36455 -> 192.168.90.1:5060
ACK sip:201@192.168.90.1:5060 SIP/2.0
Via: SIP/2.0/TCP 192.168.0.145:5060;branch=z9hG4bK2725bbbe9
From: <sip:1001@192.168.0.145>;tag=294~d8f9dc19-08cf-4989-8ff1-1e0480b56e08-18688994
To: <sip:201@192.168.90.1>;tag=4f3773fe962fef8f
Date: Tue, 05 May 2015 07:00:38 GMT
Call-ID: 6e027480-54816a96-25-9100a8c0@192.168.0.145
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Length: 0

11:00:17 2679734mS RES: Tue 5/5/2015 11:00:17 FreeMem=54908088 54665440(3) CachedMem=242648 CMMsg=2(3) Buff=5200 1369 999 7428 5 Links=6221 BTree=14584 CPU=04.24% CPUStats=13/23/13080/14551/17104/0/0 MCR=0 MCW=0
11:00:17 2679734mS RES2: IP 500 V2 9.0.6.0 build 979 Tasks=53 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=62 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=22(TLS=4) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
11:00:17 2679734mS RES4: XML MemObjs=61 PoolMem=2097152(1) FreeMem=2081872(1)
11:00:18 2680437mS CMCallEvt: 17.1014.1 -1 SIPTrunk Endpoint: StateChange: END=X CMCSIdle->CMCSDelete
11:00:18 2680438mS CMTARGET: 17.1014.1 -1 BaseEP: ~CMTargetHandler f4ec6888 ep f4ec4b48
11:00:18 2680438mS CMCallEvt: 17.1014.1 -1 BaseEP: DELETE CMEndpoint f4ec4b48 TOTAL NOW=0 CALL_LIST=0
11:00:18 2680519mS H323Evt: Recv: RegistrationRequest 192.168.90.30; Endpoints registered: 1; Endpoints in registration: 0

********** Warning: Logging to Screen Stopped **********

Ruzanna Zohrabyan · ‎05-05-2015

Finally it works!!!

So, in the Avaya DevConnect integration guide, at the page 10, there is an option to tick "Media Termination Point Required" checkbox, I disable it.

And it works with enabled option "Early Offer" in the SIP Profile.

Thanks again.

Vivek Batra · ‎05-05-2015

Glad to know you got it solved.